Bought a full dpf and egr kit from them. Dpf kit came in and was missing 3 pieces! Egr kit came in and was missing 2 pieces! Called customer support and they said someone would reach out by email late... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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If I could give them negative stars I would. Sent parts that didn't fit, wanted me to modify the shoddy parts, then sent a bogus return label for ups. Sent it back on 9/25/26 and cannot get them to pr... Leggi di più
L'azienda ha risposto
Awesome floor mats for my 2018 Ford Explorer Sport. They fit great, are sturdy, and provide excellent coverage to protect my carpet from the muddy feet of children. And at a great price compared to th... Leggi di più
L'azienda ha risposto
I purchased new headlight bulbs for a 2015 Cadillac. Sorry to say the bulbs did not fit. Sent a email to customer support and received an immediate reply to confirm year and model. Suncentauto sent t... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Shop high-quality and discount aftermarket auto parts and LED lighting upgrades at SuncentAuto. Find parts fast & enjoy Free Shipping!
Informazioni di contatto
2000 W. Baseline Road, 92376, Rialto, Stati Uniti
- 1-626-548-6689
- support@suncentauto.com
- suncentauto.com
2,6
Scarso
149 recensioni
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1 1/2" hubcentric wheel spacers
First, the company is in Hong Kong, not the US. There is no guaranteed fit or easy return. I made countless calls and they would always send me this same message multiple times.
First, I’d like to confirm whether your vehicle bolt pattern and your wheel bolt pattern are the same.
Could you please provide me with the following information so that I can check if we have a suitable product to replace it for you?
Thickness
PCD (Bolt Pattern)
Center Bore
Thread Size
I told them that I don't want a replacement. I want a refund because they don't fit over my hubs and it has nothing to do with anything else. They told me that they do fit. Then they sent me this message.
Please provide the following pictures: (If the package is unopened, just provide a picture of the package)
①Images of the product and its accessories.
②Pictures of the repackaged items.
Once I receive this information, I will proceed with the necessary steps.
I sent pictures and they assured me that they would email me the packing slip the same day. I called three days later and asked where the packing slip was and the guy said, " I don't know who you talked to but I'll see what we can do". I purchased the items December 6, 2025. It is now January 17, 2026 and they have blocked my phone number. I'm out $107.00
DO NOT BUY FROM THESE SCAMMERS
4 dicembre 2025
Non scritta su invito
Risposta di SuncentAuto
Dear,
We sincerely apologize for the inconvenience caused to you. Normally, our customer service team will first check if you accept a replacement. If you do not, we will process the relevant return service for you.
To ensure that our return handling is reasonable and fair for all customers, we may request product photos, vehicle information, your delivery address and order details. This information enables us to verify everything accurately and ensure that you receive prompt and effective assistance.
We fully understand that this process can sometimes seem a bit cumbersome, and we sincerely apologize if this comes across as intrusive. Please rest assured that our goal is always to provide the best possible support.
Occasionally, the emails we send to you may end up in your spam folder, which may result in you not receiving them. Perhaps you could provide us with your order number or email address, and we will check whether the relevant return label has been issued to you.
Best regards,
Risposta di SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
Received my item on time and in good…
Received my item on time and in good condition,
Thank you
3 dicembre 2025
Risposta di SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
No place for the maf sensor
They sell the intakes individually for a car that has dual intakes, and then they don't come with a spot to put the maf sensor.
4 novembre 2025
Risposta di SuncentAuto
Dear,
We sincerely apologize for the inconvenience caused to you.
We have already contacted you via our customer service email: support@suncentauto.com. We are committed to providing customers with a good service experience and will help you resolve your after-sales issue.
If the product is incompatible with your vehicle, our team will verify the compatibility after you provide your vehicle model and order details. If a compatibility issue is confirmed, they will arrange a replacement or return for you.
Best regards，
Risposta di SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
Great products at a fair price.
1 ottobre 2025
Risposta di SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
Risposta di SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
Buyer beware
I ordered 2 inch wheel spacers for my vehicle got them and saw they were the wrong ones . It cost me $70.00 dollars to ship them back which suncentauto would not pay for that’s totally up to you my parts were $120.00 so I only end up getting $50.00 of my $120.00 dollars back and they get the brand new parts and get to sell them to someone else. All I can say . Buyer beware, I’ll never buy another part from them again
10 agosto 2025
Non scritta su invito
Risposta di SuncentAuto
Dear,
We are very sorry to hear about your experience and the inconvenience caused. We completely understand your frustration regarding the return process.
Please rest assured that we carefully review each case and do our best to provide the most suitable solution for our customers. Your feedback is very valuable to us, and we will use it to further improve both our service and product experience.
At the same time, we want to assure you that we are committed to providing quality products and reliable support. If you have any further concerns, please don’t hesitate to reach out to our customer service team directly—we are here to help.
Thank you again for your purchase and for sharing your thoughts.
Best regards,
great all around from easy shopping to…
great all around from easy shopping to fast shipping and even perfect fit at install. Also had a good price
5 agosto 2025
Risposta di SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
Just tried to order an exhaust and it…
Just tried to order an exhaust and it made me order twice and now idk if I can cancel it or not and there’s no email or text of confirmation!
11 agosto 2025
Non scritta su invito
Risposta di SuncentAuto
Hello,
I’m sorry for the inconvenience caused.
However, I recommend that you contact the customer service center. They will help you resolve the after-sales issue you’re experiencing. If you’re not sure about their contact information, you can reach them via the following email: support@suncentauto.com.
I hope your issue gets resolved soon. Wishing you a pleasant day!
I received it right away only three…
I received it right away only three days wait but one of the pipes was too short I had to add to it, but otherwise everything fit well
1 luglio 2025
Risposta di SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
Great Service
Great service! Especially their customer service They were quick polite and sent my refunds and replacement product quickly and with little effort from me! Overall my experience was stellar! AAA+++
7 maggio 2025
Risposta di SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
I ordered a set of exhaust headers…
I ordered a set of exhaust headers which they said were an exact fit when I got them they were not an exact fit and they would never work for my car or any other V8 in my category I put the stuff back in the box nice and neat in the same bags and packing the scent and they're telling me they want more information before they can return something asking me personal questions that have nothing to do with the sale they're doing everything they can not to return my item I would never use these guys again and would suggest you don't either
1 maggio 2025
Non scritta su invito
Risposta di SuncentAuto
Dear,
I'm truly sorry for any frustration this experience may have caused you. That was never our intention, and we really appreciate you taking the time to share your concerns.
To help ensure we handle returns properly and fairly for all our customers, we may ask for photos of the product, vehicle information, your shipping address, and order details. This information allows us to verify everything accurately and make sure you're taken care of as quickly and effectively as possible.
We completely understand that the process may feel a bit much at times, and we’re genuinely sorry if it came across as intrusive. Please know our goal is always to provide the best support we can.
Thanks again for your understanding and patience — we truly value your feedback.
Do not purchase from this company. Their representatives do not know what they’re selling and they will take your money and send the part if even you try to cancel.
1. I ordered a part on accident, 10 minutes later I sent an email to cancel the order. A few minutes later it says it has already shipped at 9:30PM EST but customer service is 9AM-5PM EST?
2. The next morning I decided well maybe I’ll just use it if it’s the right part so I call around 12pm to ask a question. The person that answers the phone doesn’t even know what’s in the kit and says it hasn’t shipped yet. So I tell him that I already sent an email the night before and to double check that it’s cancelled. He says they will send confirmation overnight of the return of my money.
3. 1:45 AM EST the following morning there’s an email informing me that they cannot cancel the order because it has shipped and that if I want to keep it they will give me 10% discount, reject the delivery or send it back.
IMHO they did not answer my original email about cancelling the order and sent it the following night after I called to make it harder for me to return it. They don’t have a good track record of easy returns.
27 aprile 2025
Non scritta su invito
Risposta di SuncentAuto
Hello,
We sincerely apologize for any inconvenience caused.
Could you please provide your order number so I can investigate further? Regarding the issues you mentioned, we have a dedicated phone customer service center in the United States. If you’ve already received a shipping confirmation email, it means the package is in the shipping process. However, the phone agent indicated that while the package has not yet physically left the warehouse, it can no longer be canceled at this stage. If you ordered the wrong item, please contact our phone support immediately so they can attempt to intercept the order.
As for our email support team, this is managed by our headquarters. We have phone-based customer service in different countries, but all email support is centralized at headquarters. The expected response time for email inquiries is also specified on our website.
Regarding the failed cancellation and subsequent return process, this is straightforward. The customer service team will request certain information, such as photos of the package and product, and then provide a return address. Once the return is received, we will process your refund. Rest assured, there should be no significant difficulties in obtaining your refund under these circumstances.
We hope you have a pleasant day.
This is crazy I order these wheel…
This is crazy I order these wheel adapters and it’s almost been two weeks I wish I would have read the reviews I would have never I see these ppl are a problem for a lot off ppl and it better be the right part cause if not that’s false advertising when it clearly says it’s the right part
23 aprile 2025
Non scritta su invito
Risposta di SuncentAuto
Dear,
I sincerely apologize for the inconvenience caused. To address your concern effectively, please contact our customer service team directly. If the product is incompatible with your vehicle, they will verify the compatibility after you provide your vehicle model and order details. If a compatibility issue is confirmed, they will arrange a replacement or return for you.
If you’ve already reached out to them but haven’t received a response or still have questions, please feel free to share your order number and email address with me. I will personally follow up to ensure they prioritize your case and resolve it promptly.
Thank you for your understanding, and please don’t hesitate to reach out if you need further assistance. Wishing you a wonderful day!
Best regards,
Awesome floor mats for my 2018 Ford…
Awesome floor mats for my 2018 Ford Explorer Sport. They fit great, are sturdy, and provide excellent coverage to protect my carpet from the muddy feet of children. And at a great price compared to the competitors. I actually like them better than the Husky floor liners I bought for a previous vehicle at twice the cost. Thank you!
2 aprile 2025
Risposta di SuncentAuto
Dear,
Thank you so much for your kind words and support! We are truly honored that you love our product and deeply appreciate you taking the time to share your experience. Customer feedback like yours is what motivates us to keep improving.
Our team is committed to ensuring that every interaction with our brand meets your expectations. If you ever need assistance or have suggestions in the future, please don’t hesitate to reach out—we’re here to help.
Wishing you many more enjoyable moments with our product!
Warm regards,
Risposta di SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
Used/defective
The part I received was both obviously used and messed up. As it was a catalytic converter, my guess is that it was stolen. Returning it was a joke, they asked for all sorts of personal info that made me think they were trying to steal my identity! Do not use them.
3 aprile 2025
Non scritta su invito
Risposta di SuncentAuto
Dear,
First of all, I sincerely apologize for the inconvenience this has caused you.
Could you please provide your order number or the email address you used to contact our customer service center? I’ll look into the issue and inform the relevant team so they can resolve the after-sales matter for your order as soon as possible.
Regarding the return issue you mentioned, as far as I understand, our customer service team usually needs to ask for the reason for the return, the specific product(s) being returned, photos of the package, your vehicle information, and your current shipping address.
This process helps us categorize the return, ensure it meets our return policy, and verify that the information provided matches the details in our system to protect our customers’ rights.
Wishing you a great day!
Risposta di SuncentAuto
Dear,
Thank you very much for your continuous support for our products. We also hope that our products can continue to bring you a good user experience.
If you encounter any problems, you can contact our customer service center at any time.
Wish you a pleasant day.
I ordered headers for my 1984 ElCamino
I ordered headers for my 1984 ElCamino. The description indicated that they would be compatible. I received them in a reasonable timeframe but they are not compatible m. The 1984 requires smog ports. These do not have them. Like California, Utah is cracking down on emissions. Anything newer than a 1983 model year needs to pass emissions. Suncentauto offered me $50 to make the issue go away. I want a full refund and now they are not responding. Turn and run from these scammers. Oh BTW, they are made in China. Go figure!!
16 dicembre 2024
Non scritta su invito
Risposta di SuncentAuto
Hello,
I sincerely apologize for the inconvenience caused. Could you please provide your order number or email address so I can look into your after-sales situation?
Regarding the $50 issue, this was likely one of the solutions offered by customer service. The idea is that you can keep the products and handle them yourself, and they would provide a $50 refund as compensation. Of course, they also likely offered a full return and refund option.
As for not receiving a response, this shouldn't happen, as the customer service team clears all emails daily.
Please provide your order number or email address, and I will check into it for you.
I apologize again for the inconvenience caused.
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