Ordered for the first time from Summers Paw and items came in a very timely manner. My 3 Siberian Huskys just found a live for freeze dried meats and having spent a small fortune on Momentum Carnivore... Leggi di più
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The free delivery is very fast, they always have my hard to find dog food in stock and I really appreciate the gifts they send - it helps me know what new things are available for my Beagles. I had to... Leggi di più
Always a pleasure ordering from Summer's Paw. I always know that my packages will arrive well wrapped and secured in the box. I like the quick delivery, 2-3 days, and always provides a tracking number... Leggi di più
Thanks again for being your awesome self. I asked for help selecting kibble for my giant breed dog who has had gastroenteritis. The food you suggested not only smells heavenly (I want to try it - HA~... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Through our careful selection of products and informational content we hope to make pet parents aware that there are differences in dog food and dog treats and that the choice that we make will make a difference in our pup’s life. We want to make it easier for pet parents to make informed decisions when it comes to feeding their pups because it is all about "feeding your dog healthy."
Informazioni di contatto
4,9
Eccellente
416 recensioni
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Price was really high but I needed the…
Price was really high but I needed the food. UPS is such a horrible delivery service. I will not continue to order if UPS is used. I paid full retail because I wanted it delivered but a mandatory signature with no delivery time made it a ridiculous waste of time for me.
13 luglio 2018
Non scritta su invito
Risposta di Summer'sPaw
Paula,
We are disappointed that you were not happy with your order.
All orders are shipped via UPS WITHOUT any signature confirmation or age requirement. Your shipping address is located in a City (San Francisco) and your doorstep is right on the city street. If the UPS driver cannot access your building's common area or vestibule, UPS will not drop off a package in the "middle of a City street" where anyone passing by can take it. UPS, nor you, would want your package stolen given that your shipping address is easily accessible to many passerbys. It is at the discretion of the UPS driver who is familiar with the delivery address whether it is safe to place a package at someone's door or request a signature to ensure the package is delivered to the proper recipient. It is out of our control whether UPS feels a signature is needed or not. Proper procedures are the norm to prevent theft in any industry.
It is obvious that the driver felt it was necessary to hold your package because of the lack of a secure drop off location at your address or because he had no access to your building's common area or vestibule. It is your responsibility to have your packages delivered to an address that has a "drop off area" that UPS or any shipping carrier can access.
You mentioned that you did not receive a shipping notice from us. However, upon an order being shipped our system automatically sends shipping confirmation emails with a tracking number to all of our customers. Did you check your spam or bulk folder? More than likely your shipping confirmation email is in your spam folder.
We feel that it was unfair and impatient of you to assume that we did not send you a shipping confirmation email and to assume that we shipped your package with a signature confirmation. You could have just simply contacted us and we could have explained to you how packages are shipped and dropped off in metropolitan cities.
And as for your mention that the price of the dog food that you purchased from us is high, that does not appear to be the case. If you did a price comparison you will notice that the price of the dog food that you bought from us is the SAME price across all online retailers because of the manufacturer's pricing guidelines. You will probably find the same bag of dog food priced much higher at your local pet store.
Regards,
Summer's Paw
Easy to find products
Easy to find products, easy to order and quick deliver
12 luglio 2018
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Great prices
Great prices. Fast shipping. Look forward to shopping with them again!
7 luglio 2018
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Great Service and had the products I…
Great Service and had the products I was looking for.
26 giugno 2018
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My order is here in 2 days
My order is here in 2 days. The pricing is competitive. Very happy with Summer's Paw.
20 giugno 2018
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So glad I found Summer’s Paw!!
I have received nothing but amazing service from Summer’s Paw. The prices are the lowest I’ve seen. My dog food was shipped the same day it was ordered and the package always comes wrapped so nicely with a bonus bag of dog treats! I won’t be buying from anywhere else!
13 giugno 2018
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Great place to shop for my dogs.
Prices are very reasonable and delivery is super fast.
2 giugno 2018
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Great selection of Orijen
As always excellent selection, superb packaging and fast free shipping.
Please build a mobile app to enable shopping on the go!
28 maggio 2018
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Summer’s Paw is the best!
The free delivery is very fast, they always have my hard to find dog food in stock and I really appreciate the gifts they send - it helps me know what new things are available for my Beagles. I had to contact customer service once and they were very kind and fixed my order immediately. I highly recommend Summer’s Paw.
26 maggio 2018
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So happy I found this company!
So happy I found this company on a Google search for freeze dried treats. They have a great selection of all natural dog treats and the hard to find freeze dried bully sticks which are the only types of treats we give our young Chihuahuas. Good prices too!
22 maggio 2018
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product always fresh and service great
28 aprile 2018
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Great selection of high-quality food…
Great selection of high-quality food for my pups. Fast & free shipping is the cherry on top.
22 aprile 2018
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Very pleased with Summer’s Paw…
I have been very pleased with Summer’s Paw. I order pet food from them on a monthly basis and I always receive my dog food within a day or two. It always comes in a package with some sample treats. I am very pleased with this service.
19 aprile 2018
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Great
Great! Fast shipping and fun little bonus treat for cats added to package.
15 aprile 2018
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The products are fantastic and always…
The products are fantastic and always arrive in a timely fashion. :)
10 aprile 2018
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They had what I needed
They had what I needed, when no one else did, and their delivery time was very fast. Two good traits!
25 marzo 2018
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All good here
All good here. They had what I wanted in stock, fairly priced and shipped quickly.
21 marzo 2018
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Happy with your service & product.
20 marzo 2018
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I love Summer's Paw!
Great company. Great prices. The items I order always arrive quickly, packed carefully but with no excess or wasteful packaging. I place large orders, and they've always given me a gift of quality dog treats with the order.
16 marzo 2018
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