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3,3
5 recensioni
Nessuna traccia di inviti alla recensione precedenti
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Come questa azienda usa Trustpilot
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Have been using their service for last 6 months. Overall good service, they'll provide quick solutions to your problem. But you might sometimes get late response as well. Recommended for overall decent service
১৬০০ টাকা দিয়ে vpn সহ 6 মাসের জন্য JioHotstar নিয়েছিলাম।অ্যাকাউন্ট বার বার লগ আউট হয়ে যায়। লগ ইন করার জন্য whatsapp এ মেসেজ দিলে মেসেজ seen করে না করলেও রিপ্লাই করে না(অথচ তারা বলছে 24/7 premium customer care) এর চেয়ে বাজে customer care আর কোথাও দেখি নাই। সার্ভিস ঠিকমতো দিতে পারছে না তাই বলছি যত মাসের ব্যাবহার করেছি তার টাকা রেখে বাকি টাকা রিফান্ড দিয়ে রিফান্ড এর কথা বললে কোনো রিপ্লাই করে না। Subsbhai থেকে যে কোন সাবস্ক্রিপশন নেওয়ার আগে ভেবেচিন্তে নিবেন কারণ তাদের কাস্টমার সার্ভিস খুবই বাজে
The good:
* They are not scam or fraud. You will get a subscription.
* When available, their communication is polite and friendly.
The bad:
* Communication is extremely difficult. You can't contact through call and chat replies are usually late. Even when they do respond, it's not always helpful. For disney plus, if I knock them in the day for any issue, they tell me to knock at night! By their own message, they told me 'Disney+ requires an OTP, support jekuno time a provide kora jay na'. Yet they claim 24/7 customer support which is a big joke!
* They sell profiles claiming them to be personal which they never are! I noticed a few movies in the 'continue watching' list of my HBO max subscription which I never watched. Apparently, they are selling shared profiles in the name of personal profile and taking higher price. What's worse, when I pin locked my profile, it was deleted not once, not twice but thrice in less than a month! This also happened twice with my Disney+ profile. I had to re-create my profile every time.
* Guarantees mean nothing! I foolishly bought a one-year subscription for HBO thinking all would be good. After my profile got deleted thrice as I mentioned above, I earnestly requested them to keep one month's payment and refund the remaining 11 months. Yet they told me subscriptions sold cannot be refunded. Then what is the purpose and meaning of guarantee?! Clearly, they were failing to provide the service they claim to provide. Interestingly, the original official subscription they subscribe to is monthly and not annually. So it's not like they would suffer loss if they returned my money. Very unethical on their part.
Overall..pretty disappointed.
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