studioshake.co.uk Recensioni 

148
•
TrustScore 2.5 su 5

2,3

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Valutata 1 stelle su 5

Still awaiting a refund for returned items. The company drag their heals replying to emails so much so that they can male an excuse that the product was not returned within the 14 day policy. Would no... Leggi di più

Valutata 1 stelle su 5

TERRIBLE Company. Poor quality phone case, sent back per instructions nearly a month and a half later still no refund. After sending several emails I have had a couple of responses including one on 1s... Leggi di più

Valutata 4 stelle su 5

I ordered a phone case and after almost 2 weeks it hadn't arrived. I got I touch with studio shake and got an almost immediate response to say it had been delivered to my neighbour so picked it up fro... Leggi di più

Valutata 5 stelle su 5

I ordered wrong iPhone case, I returned item for a replacement,but it got lost in the post, I some how lost proof of posting, I emailed this lovely lady at customer service, (Carly) and explained the... Leggi di più

L'azienda ha risposto


Informazioni di contatto

2,3

Scarso

TrustScore 2.5 su 5

148 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,3

Tutte le recensioni

(148)

53 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Still awaiting a refund for returned…

Still awaiting a refund for returned items. The company drag their heals replying to emails so much so that they can male an excuse that the product was not returned within the 14 day policy. Would not recommend at all. Still awaiting a response to an email sent to them on 6th September.

6 settembre 2026
Non scritta su invito
Valutata 1 stelle su 5

TERRIBLE Company

TERRIBLE Company. Poor quality phone case, sent back per instructions nearly a month and a half later still no refund. After sending several emails I have had a couple of responses including one on 1st of September telling me my money would be in my account in 3 - 5 days - still waiting.

31 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Placed an order Friday 4th September

Placed an order Friday 4th September, part of order delivered Monday 7th September. Have emailed twice to find out where other part of order is and have been ignored.

8 settembre 2026
Non scritta su invito
Logo di studioshake.co.uk

Risposta di studioshake.co.uk

Hi Mark,

Rest assured you will receive your order, orders containing multiple products are shipped in separate packages to ensure products are received at earliest opportunity.

Please wait a few more days for delivery. If you have not received the package by then, please contact us and we will be happy to assist.

Valutata 1 stelle su 5

Product was described on the website as leather, (when made of plastic) and issues with refund and delivery.

Product was described on the website as being leather, with no asterisks or any further information surrounding my MagSafe wallet's build material. It arrived later than they promised (bad start) only for it to be very clearly made of cheap plastic. Plus, the actual magnetic ring inside of the wallet is very weak, and so it struggled to remain attached to my phone. I decided to package it up again and return it, hoping for a refund as it costed me 20 pounds. I took it to the post office the very same day, and now Royal Mail just says "We're expecting it." Not entirely the fault of StudioShake's, but it's been on this status update for over two weeks now, and, in that time my refund window has closed. I would absolutely not recommend this company to anyone. They have awful communications when it comes to delivering packages, and, looking at other reviews seem to suggest that I'm not the only one who is struggling with returns. Avoid this scummy, dropshipping business.

17 agosto 2026
Non scritta su invito
Logo di studioshake.co.uk

Risposta di studioshake.co.uk

Hi Morgan,

Thank you for sharing your feedback with us, and we are truly sorry to hear that your experience fell short of your expectations. We always aim to deliver quality products and exceptional service, so we completely understand how frustrating it is when a parcel gets stuck in transit.

When it comes to returns, once a package is handed over at the post office, the physical delivery process is entirely in Royal Mail's hands, and we unfortunately have no visibility or control over their tracking updates and delays. Because our standard returns policy requires items to be delivered back to us within the designated returns period, we are unable to process refunds for items that have not arrived at our facility.

In this situation, the best course of action is to contact Royal Mail directly with your proof of postage receipt. They will be able to launch a formal inquiry into the delayed package and assist you directly with resolving the missing shipment.

We genuinely appreciate you bringing your concerns to our attention, and we hope Royal Mail is able to trace your parcel and resolve this for you swiftly.

Warmest regards,

The StudioShake Team

Valutata 1 stelle su 5

Zero communication

Zero communication. Case has not arrived and a partial refund for postage has been processed but no-one will reply to my email to give me a tracking number (maybe cos it doesn't exist) or refund the cost of the case. Will give it another 24 hours before reporting to trading standards and my bank. Avoid at all costs!

8 giugno 2026
Non scritta su invito
Logo di studioshake.co.uk

Risposta di studioshake.co.uk

Hi Claire,

Thank you for your feedback, and I am incredibly sorry for the frustration and stress caused by the communication delay. I completely understand how worrying it is when you're waiting for an update on your order.

Just to confirm, your original item was unfortunately lost in transit, which is why the postage refund was processed. We have since dispatched a replacement item, which our tracking shows was safely delivered to you earlier this week.

We always strive to provide a seamless experience, and we clearly fell short on our response time while trying to sort this out for you behind the scenes. We are taking this feedback on board to ensure our communication is much sharper moving forward.

Best regards,

The Customer Care Team

Valutata 3 stelle su 5

Easy website to navigate

Easy website to navigate, quick checkout, and rapid delivery. The iPad smart case is top-notch quality and the stand angle is perfect for watching videos. Spot on experience.

1 giugno 2026
Non scritta su invito
Valutata 2 stelle su 5

Be careful with this company

Be careful with this company. The quality of the products are low and when they break there are no one responding. I’m now waiting 4 weeks after contacting them multiple times. I bought two of their iPad cases. Both broke the first week of normal use.

5 aprile 2026
Non scritta su invito
Logo di studioshake.co.uk

Risposta di studioshake.co.uk

Hi Kasper,

we have tried to locate your replacement for the green case that was shipped and have been unable to as it seems to have been lost in transit. I have issued you a refund for this part of your order. Thank you and apologies for the delay

Valutata 1 stelle su 5

DREADFUL

DREADFUL! I ordered a case on 4TH MARCH 2026 but when received it was not as hoped so returned for refund. I supplied proof of postage and they confirmed receipt. Still awaiting refund THREE MONTHS LATER. I keep emailing and each time they reply 'we will respond in 3/5 days' ...complete joke and AI? Now sending their details to Bank to their fraud service as I have come to the conclusion this cannot be a legitimate company

4 marzo 2026
Non scritta su invito
Logo di studioshake.co.uk

Risposta di studioshake.co.uk

Hi Ani,

I have now processed a full refund in line with your direction to the original payment method.

Your refund will be received within 3-5 working days, thank you for your patience on this matter.

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