Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 3 stelle su 5

Concern about some booking systems. Directly on PC works fine, via mobile is a concern. On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded. W... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Franz(hope correctly spelt) did help find a cheap flight with a suitable baggage allowance for myself, wife and daughter. We got our tickets within few hours through email . The tickets and luggage al... Leggi di più

Valutata 3 stelle su 5

My first time booking with studentuniverse was a nightmare. I don’t see myself recommending someone. For first timers you have to have a heart otherwise you will have mental health issues . Unfortun... Leggi di più

Valutata 1 stelle su 5

Absolutely awful must be banned total headache hidden charges worst of all imagine u have to talk to customer service based in Philippines. Ridiculous English alao i wasnon phone 2 hours still zero... Leggi di più

Dettagli dell'azienda

  1. Agenzia di biglietti aerei

Scritti dall'azienda

StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including Virgin Australia, American Airlines, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in the US in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015 and we expanded into Canada in 2020.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I paid for two flights for my wife and…

I paid for two flights for my wife and myself one to Singapore & then on to Australia
having checked my bank statement they had overcharged me £300 on one ticket & £58 on another
Tried getting in touch to sort out couldn’t get to speak to anyone an absolute nightmare
Just as well I paid by credit card
Terrible experience

4 dicembre 2024
Non scritta su invito
Valutata 4 stelle su 5

How the app is so easy to use

I heard of student universe from my sister. I was about to book a ticket and I needed the cheapest ticket I could find. Using the student universe app it was so easy and fast I got my ticket number and everything the day of which makes me really happy, I’ll let y’all know how it goes when I travel.

18 febbraio 2025
Valutata 5 stelle su 5

This is my first time ever booking an…

This is my first time ever booking an International flight to Germany, the reason why that I booked with Student Universe is because one I am a College student and 2nd is even though I am a college student as a 35 year old, I wanted to get a round trip to visit my sister, niece and my entire bonus family for a decent price, and I didn't want to over pay for a round trip and my former step-dad helped me and let me use his card when my card was not working because of security reasons. I am just happy with the price I paid, and it wasn't too much after I saw the total price. But I did realize an error that the cardholder's name was wrong and wasn't my former stepdad's name on it when I typed it right that was on the card.

17 febbraio 2025
Valutata 1 stelle su 5

Beware before purchasing

Do not use Student Universe. Book directly with the airline. I booked a RT ticket from the U.S. to South America. The system did not ask if I wanted to check luggage, nor did it allow me a full itinerary review before purchasing. Worse yet, the ticket was non-refundable and immediately unchangeable. Most airlines allow a 24 hour grace period. But no. With Student Universe, they don’t even give you credit for the airfare towards another flight. They literally wanted to charge me $100 fee from Student Universe, plus $300 fee from the airline, plus the full airfare for the new flight segment. That makes zero sense! No manager available. Even the rep agreed with me that this was ludicrous. Why would I pay $400 plus new airfare?!? Beyond frustrated, half my airfare is now forfeited. I will buy a return ticket directly from the airline. All the terms and conditions from Student Universe are an unreasonable one-way trap for consumers. Beware and stay away!

12 febbraio 2025
Logo di StudentUniverse UK

Risposta di StudentUniverse UK

Hi Lila, thanks for your review. The flight details including baggage can be found down the right hand side of the page when checking out via web browser. These, as well as the fare rules and agency terms and conditions, are required to be agreed to before payment is made as once that is done they are enforceable. I am sorry that there was an error made in the booking process but we have to follow the terms and conditions agreed to when looking to change or cancel. Kind regards, Brad

Valutata 2 stelle su 5

Incorrect e ticket

It was all fine until you issued the e -tickets. These do not match the order confirmation. I have contacted via your website to try and resolve but no response. Also your phone number is wrong

17 febbraio 2025
Logo di StudentUniverse UK

Risposta di StudentUniverse UK

Hi Amanda, thanks for your email. Looks like there is an issue with the documentation for your booking. I have resent this a different way for you. Can you please advise if this also shows details different to what you are expecting? Thanks, Brad

Valutata 1 stelle su 5

I have booked tickets for mumbai (Bom)…

I have booked tickets for mumbai (Bom) to paris of British Airways, thereI purchased a ticket from your portal for travel from Mumbai (BOM) to Paris (CDG) on 10th February ,However, when I arrived at the airport to board my flight, I was denied boarding due to a UK transit visa requirement, as my flight had a layover in London Heathrow (LHR).

I was never informed of this visa requirement at the time of booking, and the ticket itself did not mention any such condition. Had I known about this, I would have never chosen this itinerary. Due to this oversight, I missed my flight and suffered significant financial losses, as all my hotel bookings and onward flight reservations were non-refundable.,also i have paid for refundable tickets fees of around 50$ for this tickets, if not refundable, why you have charged to me ???

10 febbraio 2025
Logo di StudentUniverse UK

Risposta di StudentUniverse UK

Hi Hiren, thanks for your review. In regards to visa's we cannot give personalised information unfortunately as we do not know the full circumstances around your situation. We can give general advice if contacted before the flight was booked. This is outlind in the terms and conditions agreed to at time of booking.

In regards to the refundable booking add on, the link to apply for this refund can be found in your confirmation email. If you fill in that form the Refund Protect team will get in touch with you with a result.

Thanks, Brad

Valutata 1 stelle su 5

i want my money back.

14 febbraio 2025
Logo di StudentUniverse UK

Risposta di StudentUniverse UK

Hi Makentoch, For any cancellation requests please call or email us using the information here: https://www.studentuniverse.com/contact-us

Thanks, Brad

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più