Stuart Turner Ltd Recensioni 659

Company and the individual technician were thorough in their over the phone tests and diagnosis but when it was found the Mains Boost pump not performing correctly, then no question in sending me an email confirming replacement under the 5 year warranty and that the engineer would be making contact within 48 hours to arrange site visit.

Both Helen and Eddie were really helpful and very professional in dealing with my issue. The end result is great...my customer gets a new shower pump (old one leaking) and I get happy customer!

Had an issue with my Monsoon pump from 2018. The pump was making a whirring sound however was not firing. It was out of warranty. Rang the technical department. Very helpful and sent over a solution by email. My gas engineer was able to follow the guidance and it now works as new. Thank you so much Rowland!

I recently had the pleasure of working with Matt Coates, a service engineer from Stuart Turner, who replaced our entire iBoost V200 system. From start to finish, Matt demonstrated an outstanding level of professionalism and efficiency. His thorough knowledge and expertise made the process seamless, and he took the time to explain everything clearly.

Not only did he handle the installation with precision, but his commitment to great customer service truly set him apart. The company, along with its manager Jason, was outstanding in organizing this repair and replacement, especially given the extraordinary circumstances. Honestly, I can’t express in words how grateful I am for their support. I highly recommend Matt and Stuart Turner for any service needs. Thank you for a fantastic experience!

My Stuart Turner Monsoon 3 bar shower pump was not turning off when the shower valve was closed. I contacted the ST helpline and spoke to Eddie McReadie who asked me to carry out the flow switch diagnostic steps 1 to 4 then get back to him with the outcome. The test stopped at step 2 indicating the hot water pump shutoff magnet was sticking. Eddie recommended to replace the Monsoon Flowswitch kit 31777, which fixed the problem.

Product registration was helpful and quick

Our twin shower pump developed an intermittent failure to operate. On telephoning I was put through to Eddie McCreadie who was very knowlegeable about my pump, told my plumber and myself what to do. I had a Stuart Turner complete spares kit so the item Eddie said we should change followed by a PCB. All is now well. He was very prompt with information and replies

My call was answered promptly and the system recognised my phone number so that the person who answered the phone knew exactly who I was and what I had bought previously. Rowland then answered my queries rapidly and clearly and followed up with a detailed email and a link to the tech advisers should I need it later.

Stuart Turner mains boost product is excellent.
I have had this installed in my current home and previous home to help water pressure.

Today my query about registering my current mains boost was dealt with by Rowland . He was superb and sorted everything out for me.

In this day and age when no one wants to answer a phone call or deal directly with customers it was refreshing to be able to speak to someone at the end of the telephone.

It makes a huge difference to customer services.

Very helpful and went the extra mile to gelp me find the right pump.

I had the pleasure of working with Jason today and was thoroughly impressed by his professionalism and efficiency. I was feeling quite stressed about the issue at hand but Jason handled everything swiftly and with great care making the entire process completely stress-free. I would highly recommend—thank you so much!

So very helpful in our hour of need. What a great service.

I started with a call after the Bank Holiday ( Aug ) and was very impressed with the response by two gentlemen - Eddie and Roland,

Subsequently they guided me step by step to check if the unit gets reset. The conclusion was made very quickly by them that my pump needs to be repaired or replaced by their engineer.

Eddie was great! Very helpful ! Thanks

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We recently attended Adam’s training day covering Stuart Turner and the wider range of products, and I couldn’t recommend it enough. The training itself was clear, informative, and really well delivered – Adam kept it engaging from start to finish and made sure all our questions were answered.
On top of that, the day was completely free, with refreshments provided throughout and some really useful promotional gifts to take away. It was a long drive from Manchester, but absolutely worth it for the knowledge gained and the hospitality shown.
A very professional and valuable experience – I’ll definitely be recommending the training to others in the trade.

Spoken with a helpful chap called Jason from Stuart Turner who was very informative and helpful with my shower pump issues. I am very satisfied with all the information he offered and would recommend him for his professional advice.

Eddie McCreddie
Was polite courteous and understanding and guided me through setting up the warranty on recent pump installation

It’s interesting to see the positive reports on Stuart Turner after sales but have to say this has not been the case for me. The shower pump I bought only lasted just over five months before failing. Am still waiting for replacement after 10 days. My plumber- an established guy well known in this area for excellent work - was told he must provide a video of the installation! Aside from whatever this does for relationships with the trade it just adds another layer of inconvenience for the customer. Video has been sent but there is now a bank holiday so the delay will likely run into a third week. All very tedious,

Very fast and prompt service with replacement hose, couldn’t have been more helpful

Eddie, at Stuart Turner, was very helpful in answering faithfully on my query and was helpful.