I recently placed an order through the…Unexpected customs charges and lack of transparency
I recently placed an order through the official store and paid for shipping at checkout, as expected. However, at no point during the purchase process was it clearly indicated that additional customs charges would apply upon delivery.
When the parcel arrived in Spain, I was required to pay an extra €18.12 to receive it. This came as a complete surprise, as this cost was not clearly communicated beforehand.
After contacting customer service, they confirmed that this information is only included within their shipping policy page, but not clearly presented during checkout. They also refused to offer any compensation or goodwill gesture, despite the lack of transparency.
I chose to buy from the official store due to my affinity with the club, even though the product was available from other retailers such as Adidas. Unfortunately, this experience has been disappointing and does not reflect a customer-friendly approach.
I would recommend future customers to be cautious, as the final cost may be significantly higher than what is shown at checkout.