Ordered 10 packs of paving in Oct 2025 which had some breakage when unpacked a few weeks later. Required 2 additional packs but despite numerous phone calls and emails there was no response from Stone... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Hi gor excellent service from start to delivery price was good and the indian stone is good quality. Delivery was on time got messages all the way through about how and when it would be delivered. The... Leggi di più
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Great company. Answered all my questions. Put me in touch with the depot and delivery company quickly. Products are excellent quality, as described and do the job perfectly.
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great company, I needed two slabs of sandstone to create a fireplace hearth. They arranged for easy collection, product exactly fitted my needs, lovely staff, no issues, can recommend without hesitat... Leggi di più
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Dettagli dell'azienda
- Negozio di articoli per il giardinaggio
- Fornitore di pietra naturale
- Fornitore di materiali per la pavimentazione
Informazioni su Stonewise (Formerly The Stonemart)
Scritti dall'azienda
About Stonewise
Stonewise (formerly The Stonemart) is a UK-based natural stone and porcelain paving supplier, helping homeowners and trade professionals source premium materials for driveways, patios, pathways, steps, and garden spaces. Stonewise supplies a comprehensive range including Indian Sandstone, Limestone, Granite, Slate, and Porcelain Paving - all rigorously tested and carefully curated for lasting quality and design excellence.
What Stonewise Offers
The Stonewise range covers everything needed to complete an outdoor space with confidence. Products include natural stone paving slabs, porcelain paving, driveway paving, sandstone paving, limestone paving, granite paving, slate paving, steps and coping, walling and cladding, and a full range of installation and aftercare accessories.
Why Choose Stonewise
Stonewise has been built around one core belief that sourcing stone should be simple, transparent, and completely trustworthy. Every product is tried, tested, and paired with the right accessories so nothing is left to chance. Customers benefit from transparent pricing, detailed product information, a sample service to see and feel materials before ordering, and a curated range where quality is never compromised. There is no second-guessing, no overwhelm - just clarity and confidence at every step.Build beautifully. Build wisely.
📞 0330 175 5295
📧support@stonewise.uk
🌐 www.stonewise.uk VISIT WEBSITE CONTACT USInformazioni di contatto
DNS House, 382 Kenton Road, HA3 8DP, Harrow, Middlesex, Regno Unito
- 03301755295
- support@stonewise.uk
- stonewise.uk
Clearance! Save NOW on stunning stone!
4,1
Molto buono
134 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Risposta di Stonewise (Formerly The Stonemart)
Hello Mark,
Thank you so much for your fantastic 5-star review! We are absolutely delighted to hear you are extremely happy with the product. Your satisfaction is our greatest reward!
Sincerely,
Aarti, Founder
Sent photos of faulty 3 slabs
Sent photos of faulty 3 slabs, said we’re going to refund! And did not
2 giugno 2025
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Risposta di Stonewise (Formerly The Stonemart)
Hello,
Thank you for taking the time to share your feedback. We are very sorry to hear about your concern regarding the three slabs. We understand that discovering unexpected marks can be worrying, and we appreciate you sending us photos for review.
Upon checking the images and our communication with you, the marks you observed on the underside of the slabs are actually calibration marks. These are standard features for natural stone slabs like those you received. Calibration is a crucial process performed on the back of the slabs to ensure a consistent thickness, making them much easier to lay and providing a level finish for your project. This side of the slab is always intended to face downwards during installation, making these marks invisible once laid. We ensure this is clearly mentioned as "Calibrated" along with the thickness in the description on the product pages.
As we explained in our email to you, these are not defects, and they do not impact the structural integrity or the visible face of the slabs once installed. We pride ourselves on the quality of our products and have a clear, transparent policy for genuine defects, which we always honor with immediate refunds.
We want all our customers to be happy. Since we haven't heard from you since our last email, we would like you to contact us directly at support@thestonemart.co.uk or 03301755295.
Thank you for your understanding.
Sincerely,
Aarti, Founder
Not the greatest experience with this…
Not the greatest experience with this company. I would advise people to shop elsewhere. We ordered 122 slabs, 22 of them had colour defects, which Stonemart agreed they would hand pick so this wouldn’t happen again as we had a Friday deadline with the tradesmen working on our house. The following 22 slabs quite clearly were not hand picked, as 10 of them had the same colour defects and 2 were broken. We ended up losing the tradesmen laying the slabs and ended up waiting 3 weeks to get another company to finish the job, which ended up costing a lot more money. The biggest Joke to all this is Jay thinks it’s funny to start sending emails saying happy landscaping after all the wasted time and money they have put us through!! For anyone looking at this company, I would stay well away. We ended getting a lot of help from Paving Uk, highly recommend!!
6 maggio 2025
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Risposta di Stonewise (Formerly The Stonemart)
Dear Anthony,
I am truly sorry to read about your extremely disappointing experience with your recent order. Please accept my sincerest apologies for the frustration it has caused. This is absolutely not the experience we want for any customer.
We acknowledge the issues you faced with the slabs you received. We did our best to rectify the situation by sending new slabs at no additional charge, and later issued a refund of £112.64 for the final number of affected slabs to help compensate for the inconvenience. We genuinely understand that a refund doesn't undo the disruption caused to your project.
Regarding the "Happy Landscaping" message, this is a standard closing line in our emails, intended as a positive wish for all our customers. We are truly sorry that, in your specific and frustrating situation, it was perceived otherwise.
This was a very rare and unfortunate instance, and we assure you it does not reflect the commitment to quality and exceptional customer service we strive for. We always aim to go the extra mile to make things right.
We remain committed to learning from every experience to refine our processes. If you wish to discuss this further, please do not hesitate to contact our customer service team directly.
Sincerely,
Aarti, Founder
Great service
Seen loads of bad reviews about this place. But thought I would give my 2pence in. I ordered 8 slabs on 24th May to be delivered on 4th June. Left it until the 3rd of June I hadn’t had any correspondence except for conformation email. Started looking at reviews for this company and came across a lot of bad ones. Rang up 9am on the 4th of June and explained my order today and not heard anything. I believe I spoke to a lady called jay all day? She said she would ring me back in 5 mins to let me know. I explained the reviews I saw and she said she would ring. She rang back and typical the depot hadn’t scanned my item. So I thought here we go… She said she would keep me updated throughout the day and try and chase it. Anyway she rang me back again around 12:30 to say that the depot had found it and scanned it and have now sent it on its way to be delivered before 5pm. It arrived at about 4:20pm. From feeling anxious about the reviews I was so happy to see my slabs turn up and all in one piece. The only down side I would say it that I had no correspondence what so ever about if the delivery date I chose was still being honoured. It also allowed me to track them using the ‘shopify’ app. But when you go to log in with an email. There are 3 options to accept or deny all 3 only. One of them is shopify has access to read your emails? I clicked deny and it took me back to log in again. So I would recommend stonemart to use another tracking company. 5 star review because of all the bad reviews giving me bad anxiety all day wondering if I’d been scammed or if these tiles would arrive which they did. Many thanks again jay the best customer service lady I have ever encountered.
4 giugno 2025
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Risposta di Stonewise (Formerly The Stonemart)
Dear Luke,
Thank you so much for taking the time to leave such a detailed and positive review! We genuinely appreciate your honesty and are incredibly happy to hear that your slabs arrived safely and that you were ultimately delighted with the outcome.
We are particularly pleased to know that our customer service team was able to support you effectively when you called in. Jay's dedication and proactive approach truly represent the level of service we strive to provide to all our customers. We are very proud of our team's commitment!
We also sincerely apologize for the initial lack of communication regarding your delivery status and the anxiety this caused. You have highlighted crucial areas for improvement, and we are actively reviewing our pre-delivery communication processes to ensure customers are always kept well-informed.
Regarding the tracking issue, thank you for bringing this to our attention. This is valuable technical feedback, and we will certainly be investigating alternative tracking solutions and improving our user experience.
Your trust and satisfaction are our top priorities, and we are thrilled we could turn your initial anxiety into a 5-star experience.
Thank you again for your business and this incredibly helpful feedback.
Kind regards,
Aarti, Founder
5 star customer service
5 star customer service! The Indian sandstone i ordered was great quality, speedy delivery too. I had to change my delivery date so I emailed the company and was easily arranged to reschedule to a more suitable day. Fab service, I would definitely recommend 👌
8 maggio 2025
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Risposta di Stonewise (Formerly The Stonemart)
Hi Kelly,
Thank you so much for your fantastic 5-star review! We are delighted to hear you found our Indian Sandstone to be of great quality and enjoyed our speedy delivery.
We are also happy that you found it easy to reschedule your delivery. Providing excellent customer service and making the process smooth for our customers is always our priority.
Your recommendation is highly appreciated!
Kind regards,
Aarti, Founder
Excellent Quality and Service:
I purchased Raj Green Tumbled Sandstone and Raj Green Slabs. Both were delivered on time, and the service was exceptional. Even when I ordered an extra crate by mistake, they promptly arranged for its return without any hassle. I am genuinely impressed with the quality of the stones and the outstanding service. Highly recommended!
10 gennaio 2025
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Risposta di Stonewise (Formerly The Stonemart)
Hi Suresh,
Thank you so much for your fantastic 5-star review! We are delighted to hear you are impressed with the quality of the product and the timely delivery. It is also wonderful to know you experienced exceptional service. Customer satisfaction is always our top priority and we aim to make the process as smooth and hassle-free as possible for our customers.
Your high recommendation means a lot to us! We truly appreciate your business.
Kind Regards,
Aarti, Founder
Raj Blend Riven Sandstone
We ordered Raj Blend Riven Sandstone 5 Sizes for our garden and it looks beautiful. The pattern looks great as well.It requires less maintenance and easy to clean if required.
Would recommend it for sure!!
Ps : the support team at stonemart is brilliant and we’re able get all our questions answered on time
28 aprile 2025
Risposta di Stonewise (Formerly The Stonemart)
Hello Gaurav,
Thank you so much for your fantastic 5-star review of our Raj Blend Riven Sandstone! We are thrilled to hear you love how it looks in your garden and appreciate its pattern.
We are especially pleased you found our support team brilliant and that they were able to answer all your questions promptly. It really motivates us to excel in our customer service.
Thank you for your recommendation – we really appreciate it!
Kind regards,
Aarti, Founder
Asked for 2 slabs of sandstone
Asked for 2 slabs of sandstone, and got one slab of sandstone and one that looked of marble and I complained.
In actual fact it seems both were sandstone - but despite it not being their fault, they took the trouble to ship another 2 slabs at their expense.
I am now a very satisfied customer, and would gladly recommend them to anyone asking.
29 aprile 2025
Risposta di Stonewise (Formerly The Stonemart)
Hi Bill,
We want to express our sincere gratitude for taking the time to share your experience.
We are so pleased to hear that you are now a very satisfied customer and that the replacement sandstone slabs met your expectations. It is fantastic to know that the extra effort we took to ensure a good match was successful.
Your willingness to recommend us means a lot, and we truly appreciate your understanding and patience while we resolved the initial issue.
Thank you again for your business and for your honest feedback. We hope you enjoy your sandstone slabs for many years to come!
Kind regards,
Aarti, Founder
Poor customer service
The emails I’ve just received from these days “love your recent purchase?”
Simply no I don’t, despite picking a delivery slot and paying extra for quick delivery it was delayed for nearly a week
6 slabs were unusable, I get they break in transit but to then ignore me despite several attempts to talk it though is unacceptable
3 maggio 2025
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Risposta di Stonewise (Formerly The Stonemart)
Sorry to hear that your experience wasn't as expected. Can you please advise of your order number or name so that we can look into this for you. Many thanks
excellent communication packed securely…
excellent communication packed securely delivery man went out of his way to make sure he left them where I wanted
1 maggio 2025
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Risposta di Stonewise (Formerly The Stonemart)
Hi Tracy,
Thank you so much for the fantastic 5-star review! We are delighted to hear you experienced excellent communication and appreciated our secure packaging and the delivery driver's extra effort. We really appreciate your feedback!
Kind regards,
Aarti, Founder
Great customer service throughout process
Great customer service from initial call to delivery, fast delivery and polite and professional delivery guy .. would deffo use again .. only downside one tile broken when examined but not bad from 80 tiles just make sure you order more than you need
17 aprile 2025
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Risposta di Stonewise (Formerly The Stonemart)
Hi Neil,
Thank you so much for your fantastic 5-star review! We are thrilled to hear you experienced great customer service from your initial call to the delivery.
We appreciate your feedback regarding the one broken tile out of 80. We always advise ordering a little extra to account for any potential breakages during transit or installation, and we are glad this didn't significantly impact your project.
We look forward to serving you again the future!
Kind regards,
Aarti, Founder
Prompt delivery,well packaged and…
Prompt delivery,well packaged and excellent product. Just great service.
10 aprile 2025
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Risposta di Stonewise (Formerly The Stonemart)
Hello Clive,
That is brilliant to hear! We are so pleased you experienced prompt delivery, well-packaged goods, and an excellent product. Great service is what we aim for! Thank you for the fantastic 5-star review.
Kind regards,
Aarti, Founder
Fast delivery and friendly customer service
Fast delivery and friendly customer service. The paving looks great.
2 aprile 2025
Risposta di Stonewise (Formerly The Stonemart)
Hello!
Thank you for your excellent feedback! We are pleased you found our delivery fast and our customer service friendly. It is also great to know you are happy with the paving. We appreciate your 5-star rating.
Kind regards,
Aarti, Founder
Risposta di Stonewise (Formerly The Stonemart)
Hello Phil,
Thank you for your excellent feedback! We are delighted to hear you had a great delivery experience. Looking forward to serving you again.
Kind regards,
Aarti, Founder
Fast and best value.
25 marzo 2025
Risposta di Stonewise (Formerly The Stonemart)
Hi Hock,
Thank you for your 5-star review! We are delighted to hear you found our service fast and our products of great value. Your satisfaction is our top priority, and we look forward to serving you again soon.
Kind regards,
Aarti, Founder
if i could give minus stars i would,
if i could give minus stars i would,
being a company owner myself and in the building trade i like to think i'm fair this company screams dodgy !!
I would NOT touch this company with a barge pole, !!ordered on Wednesday for delivery Thursday. no delivery turns up, were then told delivery would be friday am, ok things happen now it gets worse alot worse
delivery doesnt turn up, were then told between 3-5 friday i call at 4.45 to be told the delivery has till 5 oclock call back at 5 if it isnt there, to be met with there office voicemail at 5.15 why ask me to call bk after 5 if you know the office close at 5 -on the website it states 7pm
Saturday morning i called spoke to the most disgraceful human being i've ever encountered an Asian guy who laughed down the phone at me and told me its not his problem. he had no intention of listening to the voicemail i left and he wasnt interested in the fact the delivery hadn't turned up.
our builder has now been sat outside our house every morning since Thursday which i will be invoicing the company for if anyone wants these details they are - FAO vibek jain. the director. it wont let e add an email address inthe correct format but its accounts at stonemart .co.uk
Ive called several times this morning to be told the stone is driven to a company called cross country carriers where it is then collected and taken to the nearest depot.. our nice( note sarcasm) asain man told me this is ipswich for us. i will be finding there details and speaking to them today directly.
It is then collected by Palex and delivered. there seems to be alot of middle men..
The pallet has now been delivered monday at 10.30 the bottom of the pallet is smashed and this has been noted on the delivery notes . the driver also stated it was down for delivery today urgent AM. some one clearly made a balls up but wont own it. driver reassured us that delivery's are next day so this clearly hadn't been processed on stonemarts end..maybe they're trying to hold onto customers money.
when speaking with the lady this morning she couldn't even tell me who was our local depot was who transports the goods, they literally haven no idea who handling or who's moving there material around or where it is.. i for sure being in the building industry and a company owner would never use this company again i defiantly will make it clear to all our house building firms to stay well clear.
ive read other reviews and they all are the same regarding delivery. do i think this company have there own stone absolutely not they are outsourcing from elsewhere and this is why they know absolutely noting about transport and depots ! and why customers are promised items next day but they aren't being delivered. save yourself the headache and shop elsewhere
no lets cross our fingers there's no broken slabs because i will hand deliver them personally back to there lap !!
STONEMART YOUR A DISGRACE !!
31 marzo 2025
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Risposta di Stonewise (Formerly The Stonemart)
Hello!
We are deeply sorry to hear about your negative experience with your recent order. We understand your frustration regarding the delivery delays and the interaction you described. We sincerely apologise for the distress and inconvenience this has caused.
We acknowledge that your experience fell far short of the standards we strive to maintain. We are thoroughly investigating the delivery issues you described, including the communication breakdown and the handling of your order by our third-party transport partner.
As a business dealing with heavy products, we have to rely on third-party transporters for delivery. While we work closely with them, we understand we remain ultimately responsible for the customer experience. However, in the transportation of heavy goods, unforeseen circumstances can arise. While we strive for seamless delivery, last-mile situations are often beyond our direct control, resting with the driver and associated delivery staff. Even the transporter's local depot cannot always provide immediate assistance in such instances.
In this particular case, the order was placed on Wednesday, with the understanding that delivery would occur on Thursday. Unfortunately, due to a logistical issue beyond our immediate control, we had to reschedule the delivery for Friday. We promptly informed you of this change. However, it was again unfortunately delayed due to the driver's personal circumstances. We were then informed that the delivery would be completed on Monday morning as an AM delivery, and it was delivered as promised.
We would also like to remind you that it is industry-standard practice to schedule any tradespeople or builders only after receiving your order and confirming its quality. This is also stated within our Shipping & Delivery policy. This precaution helps to avoid potential costs associated with unforeseen delays or damages.
Furthermore, we wish to clarify that we directly import all our natural stone products. We have a long-standing history in the stone industry, with our promoters having family businesses in the Indian mining sector for over 40 years. This direct sourcing ensures the quality of our products and allows us to offer competitive prices.
Despite the experience you had to faced, we remain committed to resolving your concerns and ensuring your satisfaction. Therefore, we value your feedback and would like to address your concerns promptly.
Kind regards,
Aarti, Founder
Great service and excellent product
Great service and excellent product - all the stone was evenly calibrated, regular size and good colour
12 marzo 2025
Risposta di Stonewise (Formerly The Stonemart)
Hi Ian,
Thank you for your wonderful feedback! We are delighted to hear that you are pleased with the quality and consistency of our stone products. Your satisfaction is our top priority, and we look forward to serving you again.
Kind regards,
Aarti, Founder
Bad Experience - Would Not Use Again
Bad Experience - I would AVOID.
Not really one to leave reviews but felt compelled to on this occasion. I paid £50 for delivery of my order at point of purchase. On the day of delivery the delivery company advised that due to a road closure they were unable to deliver to me and that alternative delivery date would need to be booked. The Stonemart emailed me to advise that the cost to redeliver the following day would be £163.05 + FSC+ VAT (I assume that FSC is a fuel surcharge) Now, the road that was closed was over a mile a way from my house and despite the fact that I live in a semi-remote location there are several other routes to me - the delivery company just didnt want to travel the alternative route. After going backwards and forwards with The Stonemart via email (they refused to speak to me on the phone) they advised that there was nothing they could do and that this was final. My position was that this was an issue between them and their delivery partner. I asked to cancel the order, they stated that they would charge me £100 collection fee per pallet (three pallets) so £300 to collect, despite the fact that the stone had not been delivered to me. The issue was only resolved when I hired a van and went to the haulage company depot to collect the tiles myself (obviously at my own cost) I found The Stonemart very difficult to deal with, they would not speak to me on the phone and they didnt really care - it was my problem so to speak. So I am sorry to have to leave a bad review, but my experience was really bad.
15 gennaio 2025
Risposta di Stonewise (Formerly The Stonemart)
Hello James,
We sincerely apologise for the negative experience you had with your delivery. We understand your frustration regarding the unexpected charges and the difficulties you faced.
We are currently reviewing the circumstances of this particular case to understand why delivery was not completed on the initial attempt, considering checks should have been made to avoid delay in your delivery.
We are committed to addressing your concerns and would like to discuss this further with you.
Kind regards,
Aarti, Founder
Prompt delivery lovely stone
3 marzo 2025
Risposta di Stonewise (Formerly The Stonemart)
Hi Jane,
Thank you for your kind words! We are delighted to hear that you appreciated our prompt delivery and the quality of our products. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Kind regards,
Aarti, Founder
Great service and good communication…
Great service and good communication with clients. Always delivery on time for my all orders. Reasonable price compare to others suppliers.
10 marzo 2025
Risposta di Stonewise (Formerly The Stonemart)
Hello Pinder,
Thank you for your 5-star review! We are delighted to hear that you have consistently experienced great service, timely deliveries, and effective communication with us. Providing quality products at reasonable prices is our priority, and we are glad to have met your expectations.
We look forward to continuing to serve you.
Kind regards,
Aarti, Founder
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