I own an installation company and i have been using Stone Traders since they began operating. Their service and prices are amongst the best in the country. I would not hesitate to recommend them... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Beautiful tiles,easy to sign up & order,easy payment.Great price & delivery cost.Tiles were in great packaging & arrived earlier than expected.No damaged tiles. If we need any more tiles I'll definit... Leggi di più
The samples ordered arrived the next day, As did the actual order of 24 tiles. Unfortunately although very well packed and protected 7 out of 24 were broken. Stonetrader were very fast to offer refu... Leggi di più
L'azienda ha risposto
Fantastic company to use either online or using their extensive product knowledge over the phone. I have used them several times and the service is consistently good with prompt delivery when it is... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
European House, 93 Wellington Road , LS12 1DZ, Leeds, Stati Uniti
- 0113 231 1572
- sales@stonetrader.co.uk
- stonetrader.co.uk
4,6
Eccellente
585 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Good prices, very good customer service
Wrong tiles sent initially, but anyone can make mistakes. The test of a good company is how they deal with these mistakes. I phoned and got straight through to a person who understood the problem, was genuinely apologetic, and phoned me back within two minutes with a solution. Less than 24 hours later I had the correct tiles delivered, and the wrong ones taken away. Thank you very much.
9 ottobre 2019
Non scritta su invito
Risposta di Stonetrader
Hi Ellen,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that you had a good experience and found our customer service great.
You are correct that sometimes accidents happen i am just glad that it was sorted efficiently.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
My tiles arrived early!
My tiles arrived the day after I ordered them by a very helpful and pleasant driver what a surprise they were due the next day.Rest of my order came as expected.Delighted with them
3 ottobre 2019
Non scritta su invito
Risposta di Stonetrader
Hi Anne,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that your order was delivered on time and was in good condition, also that you had a pleasant experience with our carrier company.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Tile purchase
Honest unbiased advice, excellent pricing and fast delivery.
2 ottobre 2019
Non scritta su invito
Risposta di Stonetrader
Hi David,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We pride ourselves on providing good customer service and we are pleased to find that you as a customer also thinks the same.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Time wasters
Took online order, then asked me to call my bank for an authorisation code (kind of defeats the purpose of online ordering) because my delivery address and billing address were different. I got the code for them they they said that it didn't work, so I had to cancel my order and replace it where the delivery address and billing address were the same. My father-in-law drove 15 miles this morning to be in for the delivery and they've just emailed to say that the tiles are out of stock and that they're going to have to refund me. Rubbish customer service all round.
30 settembre 2019
Non scritta su invito
Risposta di Stonetrader
Hi Michael,
Thank you for taking the time to leave us a review on Trustpilot!
We asked for the authorisation code as some of your details did not match, then when you re ordered the codes did match but we later found that there is no stock, We apologise for any inconvenience caused and that we had left it late to make you aware as we had been only made aware the same day from our supplier.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
I mistakingly made my order twice
I mistakingly made my order twice. I was called the next morning and asked if I made a mistake. I thought it was very efficient of Stonetrader to notice that, rather than just sending me both orders. Thank you.
29 settembre 2019
Non scritta su invito
Risposta di Stonetrader
Hi Jillian,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We pride ourselves on providing good customer service and we are pleased to find that you as a customer also thinks the same.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Great service 👍
27 settembre 2019
Non scritta su invito
Risposta di Stonetrader
Hi Sharon,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that you had a good experience and found our services great.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Everything delivered on time.
23 settembre 2019
Non scritta su invito
Risposta di Stonetrader
Hi Les,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that your order was delivered on time and was in good condition.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Excellent service very easy ordering…
Excellent service very easy ordering and very helpful
20 settembre 2019
Non scritta su invito
Risposta di Stonetrader
Hi Tracey,
Thank you for taking the time to leave us a great review on Trustpilot!
We pride our self on providing customers with the best customer service possible, Also its always a pleasure to hear that our website was easy to use.
If you need any advice or assistance regarding your order don't hesitate to contact us.
Kind regards,
Stone Trader
Sales person didn't even bother to get…
Sales person didn't even bother to get back to me.
Called to chase up and was told that he was waiting on a email to confirm whether the tiles would be suitable to use with underfloor heating. He said he would call me back once he has conformation.
No call, still waiting.
20 settembre 2019
Non scritta su invito
Risposta di Stonetrader
Hi Dally,
Thank you for taking the time to leave us a review on our Trustpilot page!
We are sorry that you have had a bad experience with Stone Trader.
As the factories can sometimes be in different countries it can be difficult to get a reply, and we try and get all the information so we can advise you thoroughly, the starlight is not suitable due to the resin in the tile, that being said we look to have fallen short of our usual high standards of customer service. For this we apologise.
Kind Regards
Stone Trader
as described good product quick…
as described good product quick delivery
13 settembre 2019
Non scritta su invito
Risposta di Stonetrader
Hi John,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
Its good to hear that you are happy with our products and our delivery was also found to be excellent .
If you need any further advice or assistance with our tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
Risposta di Stonetrader
Hi James,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
Its good to hear that you are happy with our service and that our prices and delivery were also found to be good.
If you need any further advice or assistance with our tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
Excellent customer service and products.
30 agosto 2019
Non scritta su invito
Risposta di Stonetrader
Hi Dawn,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
Its good to hear that you are happy with our customer service and that our products were also found to be excellent .
If you need any further advice or assistance with our tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
Couldn’t be better
Produced exactly what we wanted, and samples arrived the next day!
25 agosto 2019
Non scritta su invito
Risposta di Stonetrader
Hi Mary,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
We are thrilled to hear that you are happy with the product you received and that your delivery arrived promptly.
If you need any further advice or assistance with our tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
Good quality tile arrived safely and…
Good quality tile arrived safely and promptly would highly recommend
14 agosto 2019
Non scritta su invito
Risposta di Stonetrader
Hi Trudy,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
We are thrilled to hear that you are happy with your tiles and delivery, also that you would recommend us to others.
If you need any further advice or assistance with our tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
One of the friendliest companies to deal with
Firstly Stone Traders customer service is second to none! They are so helpful and very efficient.
Secondly I order tiles regularly and for what I use them for I love them and so do my customers. I highly recommend Stone Traders to friends and family all the time
8 agosto 2019
Non scritta su invito
Risposta di Stonetrader
Hi Bonnie,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
We are thrilled to hear that you are happy with your service you have with Stone Trader, also that you would recommend us to friends and family.
If you need any further advice or assistance with our tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
Dreadful communication during delivery process.
The price and quality of the products is excellent, but communication throughout delivery was non-existant.
Half of my order was dispatched from another warehouse using a different courier. This portion of my order arrived 5 days after the first part of the delivery (this is not stonetrader's fault - more so the courier company that is used).
I had to phone stonetrader on 5 consecutive days, and had people waiting in for delivery on 3 days before this portion of my order was delivered. This wasn't a very good experience.
10 luglio 2019
Non scritta su invito
Risposta di Stonetrader
Hi Natasha,
Thank you for taking the time to leave our company a review on our Trust pilot page.
I am really sorry that you've had a bad experience using Stone Trader's Carrier service.
As we do not stock everything in one warehouse we sometimes send one order as 2 parts, this does in no means excuse the amount of time you waited for your second delivery, If its something we can improve on we will have a good look into this.
If you need any advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Excellent service
Excellent service. Great price, fast free delivery and brilliant product 👍
27 giugno 2019
Non scritta su invito
Risposta di Stonetrader
Hi Bruce,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
Its good to hear that you are happy with your purchase and that the Delivery and Service exceeded your expectations.
If you need any further advice or assistance with our tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
Great service and delivery
First time with this company, and it won’t be the last.
16 giugno 2019
Non scritta su invito
Risposta di Stonetrader
Hi Su,
Thank you for taking the time to leave us a great review on Trustpilot!
It's great to hear your very positive comments about our customers experiences.
Also we look forward to you using us again.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Had what I wanted and delivered promptly
2 giugno 2019
Non scritta su invito
Risposta di Stonetrader
Hi Nigel,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that you found the product you wanted and that the delivery was a pleasant experience, we will keep making an effort and keep up to our usually high standards.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Still waiting for my refund it’s been…
Still waiting for my refund it’s been over a week already not impressed
18 maggio 2019
Non scritta su invito
Risposta di Stonetrader
Hi Aron,
Thank you for taking the time to leave our company a review on our Trust pilot page.
I am really sorry that you've waited this long for your refund.
I believe the issue was that when the tiles came back to us they needed to be counted and checked and that information was not relayed to me which delayed your refund.
If you need any advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
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