Misleading, not what I was told in writing
I was approached by Stonehaven Capital with an offer described as pay-per-close - no upfront fees, no setup fees, payment only when a contract is signed with a client.
Before agreeing to a discovery call, I asked directly in writing how pay-per-close was defined: was it a meeting booked and attended, or a deal closed and signed? The written response was unambiguous: payment applies only when a deal is closed and a contract signed, with no upfront or setup fees of any kind.
On the basis of that answer, I booked and attended the call.
During the call, a different model was presented: a fee of $300 per qualified meeting attended, in addition to a 10% commission on closed contracts. That is a materially different proposition to what I had been told in writing, and it directly contradicts the answer I received to a specific, direct question.
The person I spoke with on the call was professional and I have no criticism of how she conducted herself. The issue is with how the model was represented during the sales process - a written answer that did not reflect how the service actually works.
Anyone considering Stonehaven would be well advised to ask for written confirmation of the full fee structure before agreeing to a call.