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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Excellent experience with Stitch Rowing who went above and beyond to ensure my daughter had all in one suits for a rowing camp when another supplier let us down. The website suggested a 4 week lead... Leggi di più

Valutata 3 stelle su 5

Quality is good but communication and length of time to receive items not so good One real positive was when I was called to check the size of my shorts that was worth five stars - only marked dow... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Easily the best rowing kit company on the market. Lisa is lovely and has responded to every single query I've thrown at her. The design team have managed to bring everything in my head to life, creati... Leggi di più

Valutata 5 stelle su 5

My rowing club has only used Stitch for a year now, but we're so glad we switched! The team offers a full catalogue of designs, and is more than happy to add any garment, modification, or design that... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Produttore di abbigliamento sportivo

Scritti dall'azienda

Bespoke rowing clothing manufacturer, made in the UK. One off's to complete club orders. Training, race and leisurewear.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

162 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(162)

33 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fabulous customer service

We ordered 2 all in ones. Lisa worked with us to make sure sizing was suitable. She listened to our concerns and helped us to find a quick solution. She ensured turnaround of the all in ones was completed quickly and sent out promptly, in time for an important event.
Would highly recommend. Excellent customer service. Thank you

27 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

I ordered a jacket which I needed…

I ordered a jacket which I needed urgently as a gift and the company pulled out all stops to get it to me quickly, despite being super busy with Henley.
Great service and the jacket is super quality.

21 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Super helpful and efficient!

Super helpful and efficient!
Happy to help us with a last minute order in time for HRR, and always great quality products!
Customer service is fantastic and makes them a really great company to order from as kit officer!

21 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

My favourite company as kit-officer!

Kit looks perfect and quality is great! For us - a small rowing club from Germany - it´s definitely worth the hassle with UK-EU customs!
But THE best thing is their customer service: From our first request for a new kit-design to the eventual order, Stitch really put in a lot of effort and assisted us with so many things. It was great working with them and we´re looking forward to extending our club-shop with Stitch. If you want to realize your kit idea, Lisa is your go-to contact!

18 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Brilliant Experience

I have a great experience with the product I had ordered from Stitch Rowing, they were quick with email responses. My product was delivered without any hassle.

30 maggio 2024
Valutata 5 stelle su 5

Excellent customer service

I was hugely impressed with the excellent customer service I received from Stitch Rowing. After ordering a vest, I realised the timeframe might be tight for me to receive it before heading overseas, but one phone call and a couple of days later my vest had arrived! I am delighted with both the product and the customer service - thank you so much!

29 maggio 2024
Valutata 5 stelle su 5

Amazing communication and kindness.

A great company with such good communication- Lisa was able to facilitate a very last minute request that I thought would be impossible, but she was so lovely and pushed it through for me. Great quality too.

23 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great product, fantastic customer service and super fast delivery.

Great product, fantastic customer service and super fast delivery.
It was a last minute order, I thought that I wouldn’t get delivered in time, and it was delivered a day earlier.
The top fitted very well, Lisa’s customer service and communication is outstanding and the delivery was faster than promised.
Thank you so muchg ☺️

16 maggio 2024
Non scritta su invito
Valutata 2 stelle su 5

Fabric not very black and small lettering

Fabric not very black. Looks quite thin. Lettering very small. Lettering very expensive for the size that it is.

25 aprile 2024
Logo di Stitch Rowing

Risposta di Stitch Rowing

Hi Julie. Many thanks for your review. I appreciate your comment about the size of the lettering. That is the standard size we offer, but on request it can be any size (within reason if requested) I have taken this up with the kit officer as to the club's thoughts going forwards. Re the cost, we feel that is reasonable as unlike some companies, we don't charge per letter.
The fabric is dye sublimated so will not be as black as a stock pre dyed fabric and the fabric is a specific moisture wicking sports polyester of which samples were sent to the club for approval prior to ordering. Please don't hesitate to contact lisa@stitchrowing.com if you have any queries.

Valutata 5 stelle su 5

The customer service for Stitch is AMAZING!

The customer service for Stitch is AMAZING! I had an issue with my last order, and they not only fixed the problem but also went the extra mile to make a new item for me and then made sure my order was correct. Stitch is a great company.

3 maggio 2024
Non scritta su invito
Valutata 3 stelle su 5

Kit Fit

The kit making and delivery is faster but the fit compared to other brands isn’t very good. My aio was is tight in the legs and very loose around my shoulders this is odd as it is a size down on another brands kit I have yet feels bigger.

24 aprile 2024
Logo di Stitch Rowing

Risposta di Stitch Rowing

Hi Harrison, thanks for the feedback. As kit is made to order, we are always willing to send out size samples to ensure customers chose the right size for them as all brands differ in sizing. No size guides or sample were requested for this order of which we'd have been happy to assist with. As this is the first we've heard since you receiving your order in November last year, we naturally assumed that you were happy with the kit during this time. We listen to our customers feedback and welcome anyone with feedback to email lisa@stitchrowing.com in the first instance.

Valutata 5 stelle su 5

Great quality and incredible customer service!

We joined our crew a little later than the rest of the boat and therefore needed to order our AIOs separately from the club order.
Lisa from Stitch was particularly helpful throughout the process to make sure we would receive our order ahead of a race! Thank you as well to everybody at Stitch who indeed stitched it together. We are so grateful.
When the AIOs (and shirts, and visors) arrived, we were thrilled by the quality and colours. They are just amazing. So proud to be wearing these colours!

7 marzo 2024
Non scritta su invito

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