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Valutata 5 stelle su 5

Stitched offer a completely bespoke personalised service. You get a preliminary visit or visits when samples are considered and measurements taken, none of the usual agonising over an anonymous web pa... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have been a customer of Stitched for several years and have invested in a number of their beautiful silk curtains. On several occasions I wanted bespoke designs made to my own specification, and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Two years after a purchase of blinds for our house, we are still receiving helpful, quick and excellent service from the Stitched team - thank you - brilliant product & service!

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic service from start to finish. The team were incredibly supportive and helped us navigate the uncertainty of buying curtains for the first time. Having them measure everything properly gave... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fabbricazione e vendita tende
  2. Negozio di tende avvolgibili
  3. Negozio di tende
  4. Negozio di arredi e di design d'interni
  5. Arredatore d'interni
  6. Negozio di articoli per finestre

Scritti dall'azienda

High quality curtains + blinds, made to measure with care. Eco-friendly fabrics hand-stitched in the UK. If you have a question, concern or something doesn’t feel quite right, please email us at hello@stitched.co.uk. We’re real people at the other end, and we’ll always do our best to sort things quickly and thoughtfully. Your home matters to you. Your experience matters to us.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

384 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(384)

19 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic quality curtains

Fantastic quality curtains. Feel and look very modern and luxurious. Really good service and excellent ‘how to’ instructions.
One of my absolute top brands - I’m sure I’ll order from them again.

19 novembre 2021
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Risposta di Stitched

Thanks for taking the time to feedback - looking forward to helping you again in the future!

Valutata 5 stelle su 5

Great experience

I was nervous about ordering curtains online but there was no need to be. I found the online measuring tool easy to use and conversation by email to express my wish to have my cotton velvet curtains constructed ‘pile down’. This was dealt with and I was then informed every step of the way. My beautiful, voluminous cotton velvet curtains arrived at the predicted time. I was even more delighted to discover that the cords had been pulled to exactly the correct measurement and what is more, they came complete with hooks, ready to hang. I could not be happier. I would definitely reuse and also recommend this company. A really stress less process and great product.

19 novembre 2021
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Risposta di Stitched

Really lovely feedback - thank you for taking the time to feedback!

Valutata 5 stelle su 5

Just what I was looking for

The choice of fabric and style of blind was just what I was looking for. I wanted a simple roman blind in a plain bold colour for a study that did not cost a fortune. The website was informative and easy to use with tips on measuring the window for a perfect fit very helpful. The blinds arrived on time and are perfect. Could not be happier

3 novembre 2021
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Risposta di Stitched

❤️thank you ❤️

Valutata 3 stelle su 5

Not clear what curtains you'll get, based on your measuring

Online instructions for measuring are so confusing we got completely wrong curtains first. We returned them and asked for a video consultation to be sure about what to measure, exactly. This time our curtains were almost right, but shorter than expected (just touching the floor means touching, not hanging 2-3cm above) and absurdly long

30 ottobre 2021
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Risposta di Stitched

Thank you for your feedback Lorenzo,

We’re always looking to clarify the measuring process for our customers, and since you have also had a video call it’s surprising that you’re feeling unsure about the sizes.

Perhaps this is a window dressing technique that we can help you with.

There are some top tips on hanging your curtains at https://www.stitched.co.uk/pages/installation, or please do get in touch via email and we’ll make sure that the curtains are perfect for you.

Best Wishes,
Stitched Team

Valutata 5 stelle su 5

I'm on to my second set of roman…

I'm on to my second set of roman blinds/curtains from Made By Stitched. I couldn't recommend them enough! Super reliable. I was always informed of what was happening with my order every step of the way. Being able to track it on my account was also a very convenient.

I have had roman blinds using the Flax & Revive range and so so pleased with the quality and texture. I have so many more windows to dress and I will definitely be sticking with Made by stitched.

👏👏👏

25 ottobre 2021
Non scritta su invito
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Risposta di Stitched

Hi Mariah,

Thank you so much for leaving us a review! We’re so glad to hear you were happy with the customer service and quality of your blinds ☺️
And we hope we can help with dressing future windows with Stitched!

Best,
The Stitched Team

Valutata 5 stelle su 5

The team at Stitched were super…

The team at Stitched were super helpful, knowledgeable and friendly. They kept us updated throughout and when we had any questions (we were nervous customers) they responded quickly. The whole process was so simple and we couldn’t be more thrilled with our Upcycled Silk curtains! Looking forward to kitting out the rest of our house with Stitched

1 ottobre 2021
Non scritta su invito
Valutata 1 stelle su 5

If I could give zero stars I would

If I could give zero stars I would. Placed order 4 weeks ago for over £1000, heard nothing and when chased told the material not available for another 7 weeks. Cancelled order - customer service beyond a joke.

24 settembre 2021
Non scritta su invito
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Risposta di Stitched

Thank you for taking the time to feedback. We're really sorry to hear about your experience. Our fabrics are milled to measure in the UK, and on occasion, there can be delays with raw materials that can disrupt production. Nevertheless, we understand your feedback on communication and will look to improve this going forward. Many thanks, The Stitched Team

Valutata 5 stelle su 5

Inexpensive, professional, attentive and helpful blinds' suppliers

Stitched did a wonderful job of supplying a complicated set of blinds over 60 square metres of large windows in our West Country Church Hall. Huge problems arose with Covid, both at Stitched's and at the blind manufacturers' premises. Stitched stayed close on the job and helped us resolve the problems with patience and care. Under the circumstances it took a while to get everything straight, but we have ended up with an impressive and effective installation exactly as we wished. I would recommend them for any blind supply; they are inexpensive, professional, attentive and helpful.

18 settembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Looovveeeee my new curtains

Looovveeeee my new curtains!
Superb quality, look and feel, and getting lots of compliments now we’re allowed house guests 🤗 Smooth process from start to finish, got my samples in a couple of days, customer service team super helpful with my queries. would definitely recommend, and will be back for more !

16 settembre 2021
Non scritta su invito
Valutata 5 stelle su 5

I just had to leave a review for my…

I just had to leave a review for my admiration for this company. From start to finish it has been a complete pleasure to work with them.

The fabrics are of exceptional quality and the range is extensive. The customer service is on a superior level, literally everyone I have spoken to at the company have been so helpful and kind. In a world where customer service is often overlooked this has been so refreshing.

As for the blind itself - I am overjoyed. The quality is wonderful and it has transformed our guest bedroom. I cannot wait for my curtains to arrive!

Thank you a million times.

20 luglio 2021
Non scritta su invito
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Risposta di Stitched

Hi Sophie

Thanks so much for leaving us a review!
We're so happy to hear you had a great experience with us and were super happy with your curtains+blinds ☺️

Best wishes,
The Stitched Team

Valutata 5 stelle su 5

10/10 Excellent!

Have recommended to all my friends. So pleased with my curtains. I had a few questions and the customer service team were lovely and explained everything so I could make an easy decision. Will definitely be ordering more.

13 luglio 2021
Non scritta su invito
Valutata 1 stelle su 5

Poor customer service and overall experience

The curtain material is perfect - although this would be the only positive I have about the company.
The length is a few cms off from the measurements I inputted.
I had one video chat with a measurement advisor - she seemed distracted and unwilling to listen to me. I almost ordered the wrong curtain pole because she misunderstood me and did not clarify. The session went so badly - it ended up in me having to end it.
I tried to have another session with another advisor hoping someone else would help out - nobody reached out, and the online scheduling tool would confirm an appointment then cancel it immediately. In the meantime I would get a lot of emails that I had never signed up for.
The curtains were delayed for 1 month with no notice of delay and with nobody reaching out.
They needed up being the slight wrong size…
At least the material is nice - but I would suspect you can find similar styles from other better companies out there
A note on the stitched reply: nobody advised me against applying a “window treatment”. I wanted to learn about measurements and mentioned that I would like to have tracks instead of a pole. The lady on the phone kept on giving me instructions regarding a pole measurement instead. I like the tracks very much - the curtains came the wrong size. Yes, you have advised that you can change them at a cost - this should be free - given it is the company’s mistake.

7 luglio 2021
Non scritta su invito
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Risposta di Stitched

Dear Cecilia,

We’re sorry to hear that you were unhappy with your experience with Stitched.

Unfortunately, it seems that we had advised against applying the window treatment that you had in mind, because our adviser anticipated that the fit and finish might not come together in the way that you imagined.

We are able to offer an alteration to your curtains should you wish, which we have sent you a direct message to discuss.

Best Wishes,
Stitched Team

Valutata 5 stelle su 5

This was the fist time I had purchased…

This was the fist time I had purchased from Stitched so I was a little nervous. I needn’t have worried as the curtains I received are stunning. Fabulous quality and exceptional workmanship. They kept me updated throughout the process. Very happy with the results!

1 luglio 2021
Non scritta su invito
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Risposta di Stitched

Hi Julie

Thanks so much for leaving us a review! And thank you for trusting in us, we are so pleased you are happy with your Stitched curtains!

Best wishes,
The Stitched Team

Valutata 5 stelle su 5

High quality fabric and construction

Just got our second set of curtains, and first blinds, from Stitched. The quality of the fabric and construction is great. Really pleased with the switch from plastic to metal curtain hooks too.

We have found the customer service to be great.

14 giugno 2021
Non scritta su invito
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Risposta di Stitched

Hi Valerie,

Delighted to hear you love your curtains + blinds! Thank you so much for leaving us a review too.

Best wishes,
The Stitched Team

Valutata 4 stelle su 5

Was great! A shame there was a little error.

My overall experience was great with stitched! The curtains look beautiful but our Roman blind wasn’t quite perfect. Despite advertising as having “master makers” the mistake was put down to a less experienced seamstress. They did send us a small refund and a candle to apologise and their team were very very helpful.

11 giugno 2021
Non scritta su invito
Valutata 5 stelle su 5

Top Serivce + Awesome Products

Even during a global pandemic, the Stitched Team made sure I got all my questions answered (I had a lot!) - super friendly staff and extremely supportive.

The curtains are an absolute dream and the quality is great. Hanging them up was a breeze, all the instructions are super clear.

11 giugno 2021
Non scritta su invito
Logo di Stitched

Risposta di Stitched

Hey Winnie,

Thanks so much for leaving us a review! We're so happy to hear you love your curtains, I will be sure to pass on your kind words of our customer service to the team.

Best wishes,
The Stitched Team

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