Not great. Carpet fitting rescheduled- not met Called 4 hours later onthe day of fitting only to be offered sincere apologies etc Then told of factory issues/delivery/hiccups in the warehouse etc... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeRannoch Road, Birkenshaw Trading Estate, G71 5PR Uddingston, Scotland, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Quality of staff and furnishing on display. Layout of shop was ideal for browsing and we were not being pressured by staff. However, when we did require help the staff, Richie and Richard were extrem... Leggi di più
L'azienda ha risposto
Lots of different brand names BUT too similar to other furniture shops so not a first stop perhaps. Nothing for the younger ones setting up. V.limited in style - dated. More people in cafe than act... Leggi di più
L'azienda ha risposto
Our experience with Sterling was very informative, especially from David on our purchase of a leather suite, and then he passed us onto Sharon whom he informed us was great at her job. After choosin... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Negozio di mobili per camere da letto
- Negozio di materiali da pavimentazione
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di materassi
Scritti dall'azienda
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Informazioni di contatto
Rannoch Road, Birkenshaw Trading Estate, G71 5PR, Uddingston, Scotland, Regno Unito
- 01698 811555
4,5
Eccellente
343 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great product
Great product, available on time. Great delivery team. Highly recommended product. Best sleep for years.
22 febbraio 2025
Risposta di Sterling Home - Uddingston
Hi Melanie,
We're thrilled to hear that you're loving your bed and you had a great experience with our delivery team !
It's fantastic to know that you're enjoying the best sleep you've had in years.!!
Thank you for your recommendation , it really means a lot to us. !
Kind Regards,
The Sterling Home Team.
Very helpful staff and price was right
9 febbraio 2025
Risposta di Sterling Home - Uddingston
Hi Stewart
Thank you for taking the time to leave positive feedback!
We're delighted to hear that you found our staff helpful and knowledgeable.
It is also good to hear that you found good quality furniture at a competitive price.
Customer satisfaction is our priority and we truly appreciate your support.
We look forward to seeing you again .
Kind Regards,
The Sterling Home Team.
Staff gave wrong information on…
Staff gave wrong information on product. We were told table came built but was flat packed when picked up at another store.
8 marzo 2025
Risposta di Sterling Home - Uddingston
Hi Drew
Thank you for getting in touch.
I am sorry that there has been some confusion over the delivery of your order. You have not mentioned if you have been able to assemble the table yourself or if you require assistance. I have brought this to the attention of Store Management to check if you need some help.
Once again, please accept our apologies for the confusion.
Kind Regards
The Sterling Home Support Team
We received excellent help and service…
We received excellent help and service when choosing the furniture we purchased.
2 marzo 2025
Risposta di Sterling Home - Uddingston
Hi Catherine,
Thank you for taking the time to share your experience with us.
We're thrilled to hear that our sales team provided you with excellent service during your visit.
Ensuring our customer feel valued and well informed is at the heart of what we do ,and it's wonderful to know we met your expectations.
Your kind words mean a lot to us and we will make sure to pass your feedback onto the Uddingston team.
We appreciate your support and look forward to welcoming you again soon.!
Kind Regards,
Sterling Home Team
Customer service
Great service and quality, have been buying from sterlings for quite some years and no complaints.
1 febbraio 2025
Risposta di Sterling Home - Uddingston
Hi Isobel,
Thank you so much for your kind words and for being a valued customer for so many years !
We truly appreciate your continued support and are delighted to hear that our staff provided you with great service.
Providing excellent customer service is our top priority and it's always rewarding to know when our team members make a positive impact.
Thank you for choosing Sterling Home and and we look forward to seeing you again soon.!
Kind Regards,
Sterling Home Team
Really wonderful customer service
Really wonderful customer service, especially from both members of staff in the bedroom furniture department of the Glasgow branch. Couldn’t have been any more helpful. Delighted with the product, which is lovely quality and fits well into my room. However it is the outstanding customer service that will take me back to this store.
27 febbraio 2025
Risposta di Sterling Home - Uddingston
Hi Arlene,
Thank you for sharing your fantastic feedback with us, it's really appreciated. !
We're delighted to hear that you were not only pleased with the outstanding customer service received at our Uddingston store , but are thrilled with the product you purchased.
It's always our aim to ensure both exceptional service and high quality products and we're so glad we met your expectations .
Your recommendation means the world to us and we can't wait to welcome you back again soon !
Kind Regards,
Sterling Home Team
Sterling experience
Emma was very helpful and knowledgeable. Great selection of sofas.
27 febbraio 2025
Risposta di Sterling Home - Uddingston
Dear Rosemary
Thank you so much for taking the time to comment on your visit to our store in Uddingston. We are grateful that you took the time to do this, it's very much appreciated.
We really do value your custom and it's great to hear that Emma looked after you and took the time to understand what you wanted. It's great to note that you loved the selection of sofa's available!
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
Fantastic service and quality products
Went in to the Uddingston store and got brilliant service from Sharon. She took time to understand what we needed and what type of carpet would suit best. She didn’t rush us and was very patient. And a shout out to Lauren who looked after us on another day we were in. Would highly recommend!
9 marzo 2025
Non scritta su invito
Risposta di Sterling Home - Uddingston
Hi Martin
Thank you so much for taking the time to leave us such a positive review, it's very much appreciated.
We really do value your custom and it's great to hear that Sharon & Lauren looked after you and took the time to understand what you wanted, this makes for a happy customer!
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
We hope that you love your carpet!
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
Risposta di Sterling Home - Uddingston
Hi Esther
Thank you so much for taking the time to leave us a positive review, it's very much appreciated.
We really do value your custom and it's great to hear that our sales team looked after you and took the time to understand what you wanted.
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
have bought household items from…
have bought household items from Sterling Home on several occasions and have never been disappointed with the service and products purchased.
1 febbraio 2025
Risposta di Sterling Home - Uddingston
Hi Elizabeth
Thank you so much for taking the time to leave us positive feedback, it's very much appreciated.
We really do value your custom, past and present, and it's great to hear that you found what you were looking for.
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
Thank you so much to Angela at the…
Thank you so much to Angela at the sterling shop in birkenshaw, helped me so much with my new wallpaper , I am absolutely over the moon. 10/10 for brilliant customer service
6 marzo 2025
Non scritta su invito
Risposta di Sterling Home - Uddingston
Hi,
Thank you so much for taking the time to leave us such a lovely reviewa review, it is greatly appreciated !
We are delighted to hear that Angela helped you find what you were looking for.
We really appreciate your support and please reach out if you need anything along the way !
Hopefully, we will see you soon.
Kind Regards,
The Sterling Home Team
Thank you to Bruce at Uddingston Branch!
I purchased a new suite and have had the most amazing service.
Firstly, I wont dwell on the horrendous experience I had with Jamie at the Rutherglen branch and I hope he has now left and found somewhere that he is actually happy to be working at. Thank you to Andy the store manager for his lovely email.
That experience led me to meeting Bruce at the Uddingston branch and everything went uphill from there. Bruce was absolutely amazing. He was like a friend who genuinely wanted to help me. He was really great to deal with and when I left the store my mum who was with me said she had really enjoyed herself and I was the same - we genuinely enjoyed our shopping experience with Bruce - and even the other staff in that branch were great.
I then changed my mind about a couple of things over the next few days - but Bruce was great and it was no trouble to make these amendments. I would always return to that branch now for furniture and always recommend Bruce as well. Thank you Bruce! You are a fantastic ambassador for Sterling and a genuinely lovely person. I really appreciated everything you done for me.
Today I got delivery of my suite. The amazing customer service didn't stop with Bruce! David & John arrived and first thing that was done was my floor was covered to protect and keep clean. I have never experienced customer service like this from any delivery ever. They were incredible and told me to step aside as they were going to sort everything and leave the house as they found it with all the rubbish. They were so lovely - and so funny - and even put my new rug in place. They kept making sure I was happy.
Sterling Home - you have the best staff (apart from Jamie at Rutherglen) You really do and I will always recommend Bruce at Uddingston and if any customers are lucky enough to get David and John as their delivery drivers you are in for a treat as they will also deliver a first class service.
Thank you Bruce for everything - and thank you David & John! I am delighted with it all!
26 febbraio 2025
Non scritta su invito
Risposta di Sterling Home - Uddingston
Hi Margaret,
Thank you for taking the time to share your experience, it is very much appreciated.
We're sorry to hear about your initial disappointment with Jamie, but we're glad that Andy acknowledged your concerns.
It's really wonderful to hear that Bruce at our Uddingston store provided excellent customer service and accommodated your change of mind in a timely manner.
We are also very pleased to hear that David and John delivered a first class delivery service , and we will be sure to pass your wonderful feedback onto all parties concerned. !
Your feedback is truly appreciated and we really look forward to welcoming you back in the future.
Kind Regards,
Th Sterling Home Team
Great service
I had to cancel my order unfortunately it was handled very well and within the 3day option to return! Betsy was really helpful in the store. I received my refund for my deposit within days!
10 febbraio 2025
Risposta di Sterling Home - Uddingston
Hi Elaine,
Thank you for sharing your experience !
We're sorry to hear that you had to cancel your order , however it is good to know that the cancellation process was handled well and your refund was received promptly.
At Sterling Home we aim to make every aspect of your shopping experience seamless including in the unfortunate event of cancellations.
We are glad to hear that Betsy was really helpful during your visit in store and we really hope to have the opportunity to see you again in the future.
Kind Regards,
The Sterling Home Team
10/10!
Great service and our salesperson was extremely knowledgeable and most importantly - not pushy.
Highly recommended!
2 febbraio 2025
Risposta di Sterling Home - Uddingston
Hi Damo
Thank you so much for taking the time to leave us a lovely review, it's very much appreciated.
We really do value your custom and it's great to hear that you found your salesperson knowledgeable and helpful.
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
Betsy at the Birkenshaw store was…
Betsy at the Birkenshaw store was really helpful and managed to get me sorted with a bed and sofas in time for moving to a new home.
31 gennaio 2025
Non scritta su invito
Risposta di Sterling Home - Uddingston
Hi Eileen,
Thank you for taking the time to leave your fantastic feedback about Betsy !
Customer service is our priority , so we are delighted to hear that Betsy was attentive and helpful during your recent purchases for your new home. We will be sure to pass your kind comments onto to her.!
Thank you for choosing Sterling Home and we hope you welcome you back again in the future !
Kind Regards,
The Sterling Home Team
Great service from start to finish
Hi, Ordered our carpet in November, had to get the decorator in first, so they held onto our carpet until I confirmed that, the carpet could go down.
Carpet delivered today, carpet fitter called to confirm it would be today, and then called to say they were on their way. The service from start to finish, has been excellent
29 gennaio 2025
Non scritta su invito
Risposta di Sterling Home - Uddingston
Hi Linda,
Thank you for leaving us a 5 star review, it means the world to us.!
Delivering excellent customer service is our priority, so it is fantastic to hear that our colleagues in our Uddingston Flooring department provided you with a great experience.
Thank you for choosing Sterling Home, we hope to welcome you back again soon !
Kind Regards,
The Sterling Home Team
Poor quality furniture
Poor quality furniture , the furniture we have had delivered is not of the same quality as the showroom. We have very loses fitting covers which looks terrible there specialist came out and agreed the was not the way it should be then reported that it was fine . Apparently we have to dress the fabric the make it look the same as the showroom so this would be every hour . After popping in to the showroom snd asking sales staff about this they said the cloth would not go saggy as i posed as a new customer when i showed the pictures there attitude changed. Im am disappointed in there after sales service and think i have no other option than involving trading standards.
5 gennaio 2025
Non scritta su invito
Risposta di Sterling Home - Uddingston
Good Morning Tony,
Thank you for taking the time to leave your valued feedback , we are truly sorry to hear about the issues you have faced with your furniture.
We appreciate how disappointing it is to have furniture delivered that does not meet your expectations and the steps taken to resolve your complaint has left you feeling frustrated.
Customer satisfaction is our priority and this is not the experience we strive to deliver to our customers.
If you could kindly provide your order number we will have a member of the customer support team contact you to review the details of your case.
In the meantime, thank you for bringing this matter to our attention, we always welcome the opportunity to understand what went wrong and how we can improve our processes.
We look forward to hearing from you.
Kind Regards,
The Sterling Home Team
Lovely new sofa
I love my new sofa thank you. The communication was fantastic from start to finish.
I received a text to confirm my 3 hour time slot and the guys came well within this time. Spoke us through which route/way they wanted to bring the sofa into the house and did so promptly and without any damage to my walls and doors.
They built it for me and took away all the rubbish leaving my house spotless.
Uddingston store is fantastic & I love to visit here any time I need things for the house. Has a great flooring department too and the best rug gallery I have seen which I will be purchasing my rug from soon. Thank you again.
13 gennaio 2025
Non scritta su invito
Risposta di Sterling Home - Uddingston
Hi Laura
Thank you for taking the time to leave your lovely review, it's really appreciated.
We are delighted to hear that our in store colleagues along with our delivery teams were informative, patient, and careful. This all helped to provide a positive shopping experience for you.
Customers are at the heart of everything we do and we are committed to ensuring that you receive the best service from the beginning to the end of your shopping experience. Please contact our dedicated customer support department if you have any issues and you would like our advice.
Thank you for choosing Sterling Home !
Kind Regards,
The Sterling Home Team
Risposta di Sterling Home - Uddingston
Hi James,
Thank you for taking the time to leave us a review, it is greatly appreciated.!
It's great to know you had a positive experience whilst shopping at our Uddingston store.
Thank you for choosing Sterling Home, we look forward to welcoming you back again soon.
Kind Regards,
The Sterling Home Team
Bruce was an amazing help
Bruce approached us a few minutes after we arrived and started looking at a sofa. He was helpful but most importantly, he gave us the information we needed then told us his name and left us alone. We didn’t feel pressured and as a result we spent approximately £8000 as a result. Angie was also helpful when we were buying a bed too.
29 dicembre 2024
Non scritta su invito
Risposta di Sterling Home - Uddingston
Hi Steven
Thank you for taking the time to leave your positive review, it's really appreciated.
We are delighted to hear that Bruce was helpful and informative without being intrusive so that you could make an informed choice and have a positive shopping experience.
Thank you for choosing Sterling Home !
Kind Regards,
Customer Support Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.