Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... Leggi di più
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We bought 2 beds. They are really good quality. The delivery was about 3 weeks after the purchase and the communication about it was accurate. I was a bit worried coz I didn't get loads of emails... Leggi di più
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Knowledgeable staff who were helpful, friendly and approachable, without being forceful or imposing. We visited a few times to make sure the sofa was the right one for us and we were able to speak to... Leggi di più
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We were interested in a new sofa for our house and saw a corner set that really appealed to us. Catherine couldn't have been more helpful with her service and we ended up buying it. Thanks Cather... Leggi di più
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Scritti dall'azienda
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Informazioni di contatto
40 Denmore Road, Bridge of Don, AB23 8EF, Aberdeen, Scotland, Regno Unito
- 01224 704250
4,8
Eccellente
772 recensioni
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Worst experience ever current sofa not…
Worst experience ever current sofa not even 3 years old arm sagging this sofa is hardly used thought we will put in other room told them about issue and sent pictures which I got told would be sent to customer services which was never done so I decided to cancel new sofa due to the way I’ve been treated from staff and management and customer services there attitudes are shocking now having issue to get deposit back from them past from pillar to post about it general manager clearly in the wrong job with his attitude too I will never purchase anything else from this company
18 aprile 2026
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Risposta di Sterling Home - Aberdeen
Good afternoon Diane,
Thank you for your feedback.
I can you see you have been contacted by a member of our customer service team.
Please be assured we have passed your comments onto the Aberdeen Store Management Team who will be in contact with you.
Kind Regards
The Sterling Home Team
Nothing to do it was all done for me
4 aprile 2026
Risposta di Sterling Home - Aberdeen
Hi Roland,
Thank you for taking the time to leave feedback.
We are delighted to hear you had such a good experience in your recent purchase at our Sterling Home Aberdeen store.
Thank you for choosing Sterling and hope to see you again soon.
Kind Regards
The Sterling Home Team
Matt Munro
The salesperson was very helpful and explained all the details when we asked about the sofa . He also answered any questions we had and was a pleasure to deal with
17 aprile 2026
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Risposta di Sterling Home - Aberdeen
Hi James,
Thank you very much for your kind feedback.
We’re delighted to hear that you found our salesperson, Matt, helpful and that all your questions were clearly explained. We’ll be sure to pass on your comments to the team, as it’s always encouraging to know their efforts are appreciated.
We hope you enjoy your sofa and look forward to welcoming you again.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Excellent customer support
We made a list of all the local carpet and furniture shops in a 25 mile radius. We visited Sterling first as we knew we would get a nice coffee and scone. After excellent service from Kirsty in flooring and Catherine in furniture we decided that we would get everything from Sterling.
It took us a couple of visits and each time they were very patient and helpful. We are looking forward to seeing the end results over the weeks to come.
17 aprile 2026
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Risposta di Sterling Home - Aberdeen
Hi Susan,
Thank you so much for taking the time to leave such a lovely feedback.
We’re delighted to hear about your experience and that your visit to our Sterling Home Aberdeen stood out from the very beginning.
Kirsty and Catherine will be thrilled to know their service made such a positive impression, and we’re glad you felt supported, listened to, and never rushed throughout your visits. Taking the time to help our customers make the right choices is something we take great pride in.
We really appreciate you choosing Sterling for your flooring and furniture, and we’re excited for you to see everything come together over the coming weeks.
Kind Regards
The Sterling Home Team
Receipt would have been nice
We paid a deposit in the shop and told would get a call to pay rest when the item was nearing delivery. Expected a receipt to come via email to confirm this payment was complete but received nothing, and not a small amount of money.
28 febbraio 2026
Risposta di Sterling Home - Aberdeen
Thank you for bringing this to our attention, and we’re very sorry for the concern caused.
When a deposit is taken in-store, a receipt should always be provided or sent to confirm payment, particularly for larger amounts. We understand how worrying it is not to receive this confirmation and apologise that this did not happen on this occasion.
We would like to look into this for you as a priority and ensure you receive written confirmation of your deposit. A member of the Aberdeen team will be in touch.
Thank you for raising this with us, and we hope to resolve it for you as quickly as possible.
Kind Regards
The Sterling Home Team
Early delivery of sofa
Bought a sofa and Sterling said unfortunately it won't be delivered before Xmas 2025, low and behold we got it 1 week before. There was an issue from the supplier in that the wrong cushions arrived with sofa, informed Sterling and they sorted out. Good company to work with and great customer service.
27 settembre 2025
Risposta di Sterling Home - Aberdeen
Hi Jamie
Thank you very much for taking the time to leave us such a positive review.
We’re delighted to hear that your sofa arrived earlier than expected and that any issues with the cushions were resolved quickly for you. We really appreciate your patience and understanding.
It’s great to know our customer service team made the process smooth for you. Your kind feedback means a lot to us and will be shared with the team.
Thank you again for choosing Sterling, and we hope you enjoy your new sofa for many years to come.
Kind Regards
The Sterling Home Team
Risposta di Sterling Home - Aberdeen
Hi Les
Thank you for your kind comments and for choosing to purchase your furniture with us. We’re delighted to hear that you found our team helpful and knowledgeable. Your feedback is really appreciated and will be shared with the staff.
We hope you enjoy your new furniture and look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Two Faulty Sofas in 10 Months - Appalling Experience with Sterling Furniture Aberdeen
I purchased a leather sofa from Sterling Furniture Aberdeen (Bridge of Don) on 26th August 2024, and was told to expect delivery in 12 weeks. In early December, I was informed of a shipping delay, and the sofa finally arrived on 23rd December - just in time for Christmas.
Within Days, I reported multiple faults including a misaligned electric headrest. A technician confirmed the issues, and the sofa was returned. Despite this, I had to continue paying monthly whilst the replacement process began!
Rather than reorder the same model, I chose a completely different sofa, hoping this time the quality would match the price. Again, I was told to wait another 12 weeks.
The second sofa arrived on 23rd June 2025 - and UNBELIEVABLY, it was also faulty straight out of the box. Major defects were visible immediately. I submitted photos as requested, but Sterling's management offered no accountability and no explanation.
They simply picked it up and refunded me - no compensation, no goodwill gesture, nothing!!
Nearly a whole year wasted. Two Defective Sofas. SHOCKING Quality Control and complete lack of customer care.
**AVOID STERLING FURNITURE ABERDEEN AT ALL COSTS**
21 agosto 2025
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Risposta di Sterling Home - Aberdeen
Dear Lynne
Thank you for taking the time to share your experience with us.
We are genuinely sorry for the prolonged inconvenience and frustration you have described.
We fully acknowledge that the service you received did not meet the standards we aim to provide.
Experiencing faults with two separate sofas, alongside extended delivery times, is understandably disappointing and not reflective of the quality or customer care we strive for.
While delays and manufacturing issues can occasionally occur, we appreciate that this does not lessen the impact on you as a customer, particularly over such an extended period.
We apologise for the disruption caused and for any distress during the replacement process.
Your feedback has been shared with our senior management team and our suppliers, as it is vital for us to review our quality control and communication processes to help prevent similar situations in the future.
Once again, we are truly sorry for your experience and thank you for bringing this matter to our attention.
Kind Regards
The Sterling Home Team
Excellent service
Really appreciate Katherine and Ryan's help at Sterling Aberdeen. They were extremely helpful and I can't praise them highly enough.
14 aprile 2026
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Risposta di Sterling Home - Aberdeen
Hi Kenneth,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear about your positive experience with Katherine and Ryan at our Sterling Home Aberdeen. They’ll be thrilled to know their support was so appreciated. Your kind words mean a great deal to us, and we’ll be sure to pass them on.
Kind Regards
The Sterling Home Team
Excellent service from Steve
Excellent service from Steve, very helpful and friendly with a smooth sale.
13 aprile 2026
Non scritta su invito
Risposta di Sterling Home - Aberdeen
Hi Scott
Thank you for your kind review. We’re really pleased to hear that Steve provided excellent service and helped make your furniture purchase smooth and enjoyable.
We’ll be sure to pass your feedback on to him, it means a lot to our team.
If you need any further assistance, whether it’s advice, aftercare, or future purchases, we’d be delighted to help.
Kind Regards
The Sterling Home Team
Fantastic customer service!
Fantastic customer service!
We visited the Abz Sterling branch yesterday to look for some new sofas for our upcoming move. We had a very clear idea of what we wanted in terms of style and comfort, but also had a maximum budget in mind, and I was initially concerned that Sterling could be out with our price range. However, the current Spring Sale offer meant that we could purchase two beautiful sofas within budget. As we also added in a dining table and 4x chair set, the order was further discounted by Jason and Aaron, which we are very grateful for. Jason initially greeted us and talked us through fabric options etc before handing over to Aaron for the rest of the sale and both were very helpful and knowledgable. Aaron in particular was very clear when talking through the pricing list and explaining what the benefits were for taking out the 5-year care policy. It made an expensive experience very easy and painless, so thank you! I'd also like to thank the rest of the staff on the shop floor for being so friendly to my toddler when he was initially roving about.
12 aprile 2026
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Risposta di Sterling Home - Aberdeen
Hi Lucy
Thank you so much for taking the time to leave such a detailed and lovely review.
We’re delighted to hear that your visit to our Aberdeen store was such a positive experience and that the Spring Sale allowed you to find the perfect sofas within your budget.
Jason and Aaron will be especially pleased to hear your kind words. We’re proud of the knowledge and care they bring to every customer interaction, and it’s great to know that the fabric guidance, clear pricing explanations, and care policy discussion helped make the experience smooth and stress‑free.
We’re also glad our team could help with additional discounts on your dining set and that the wider shop floor team helped make your visit enjoyable for your toddler too, we always aim to be welcoming for the whole family.
Thank you again for choosing us, and we wish you all the very best with your upcoming move. We look forward to welcoming you back in the future!
Kind Regards
The Sterling Home Team
Our experience at Sterling Aberdeen was…a pleasant and enjoyable experience
Our experience at Sterling Aberdeen was amazing a beautiful store with everything you could look for on display. We were looking for a dining table and Ryan helped us to find the perfect choice.
11 aprile 2026
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Risposta di Sterling Home - Aberdeen
Dear Hilda
We’re delighted to hear that you had such an amazing experience at our Sterling Aberdeen store and that you enjoyed exploring our displays.
It’s great to know Ryan was able to help you find the perfect dining table, we’ll be sure to pass on your lovely feedback to him.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Excellent service from Ryan and Steve
Excellent service from Ryan and Steve. Thank you
11 aprile 2026
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Risposta di Sterling Home - Aberdeen
Hi Callum
Thank you for your kind feedback!
We’re delighted to hear you received excellent service from Ryan and Steve. I’ll be sure to pass on your comments to them, they’ll really appreciate it.
Thanks again for taking the time to leave a review.
Kind Regards
The Sterling Home Team
Risposta di Sterling Home - Aberdeen
Hi Magda
Thank you for taking the time to leave a review.
We’re glad you found our service kind and helpful, and we really appreciate your support.
Kind Regards
The Sterling Home Team
Leather recliner
On the 2 visits we made, both salesmen were very knowledgeable & helpful in choosing our new suite. No pressure put on us & very patient
27 marzo 2026
Risposta di Sterling Home - Aberdeen
Hi Linda
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that on both visits our sales team were knowledgeable, patient, and helpful, and that you felt no pressure while choosing your new suite.
Customer comfort and confidence are very important to us, so your feedback really means a lot.
We hope you enjoy your new suite and look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Great customer service, staff so helpful
Steve and Jason were so helpful, could not do enough, friendly a really nice experience
10 aprile 2026
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Risposta di Sterling Home - Aberdeen
Hi John
Thank you so much for your kind feedback.
We’re delighted to hear that Steve and Jason were so helpful and made your experience such a positive one. I’ll be sure to pass your comments on to them, they’ll really appreciate it.
Thanks again for taking the time to leave a review, and we look forward to helping you again in the future.
Kind Regards
The Sterling Home Team
Helpful Staff and take the time to meet customer needs
Visited many stores in Aberdeen and Aberdeenshire. Found Sterling at the Bridge of Don to be the most welcoming and the staff are all great. Catherine took the time to come up with various options with what we were looking for.
9 aprile 2026
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Risposta di Sterling Home - Aberdeen
Hi Barbara
Thank you so much for your kind feedback. We’re delighted to hear that you had a positive experience and we’ll be sure to pass your comments on to the team.
We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
nicoletti suite
Order a nicoletti suite, cost over £5000. Got it delivered 3 weeks ago. Moved it today to hoover and all you hear is a screech, look under and here instead of a plastic foot is a bare bolt! And my laminate scratched. When we looked over the suite, as we haven't used it and been away. We discovered numerous faults with stitching, staples, pitting etc, duly reported. Contacted trading standards that advised that because its less than 30days we are entitled to a refund. But no you want a "technician" to look at it even though we sent over 20photos. It's a poorly made suite that won't last over 12 years like our other suite. TS also said they need to sent the inspector within the 30days or we can "reject" the suite. Also phoned the furniture ombudsman, but they aren't members!
I told the salesman that it better be a good suite as this would probably be the last one I buy and better be comfy. Looking for a stressfree conclusion to this fiasco. Never had an experience like it.
8 aprile 2026
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Risposta di Sterling Home - Aberdeen
Hi Maria
Thank you for taking the time to share your experience, we are genuinely sorry to read how upsetting and stressful this situation has been for you.
We understand your concerns regarding the defects you’ve identified, including the missing foot, damage caused to your flooring, and the issues with stitching, fixings, and overall finish.
We appreciate you supplying photographs and raising these matters promptly, and we fully acknowledge how disappointing this must be, especially when the suite has seen minimal use and represents a long‑term investment for you.
We are also very sorry to hear about your health condition and take on board what you explained to our salesperson at the point of sale. We appreciate how important comfort, quality, and reliability are for you, and we regret that this situation has caused you additional stress.
While we appreciate that you have been advised of your rights, our request for an independent inspection is standard procedure and is intended to ensure the matter is dealt with fairly and thoroughly.
A member of our customer care team is reviewing your case with the aim of reaching a resolution that is fair and transparent for you.
Thank you again for bringing this to our attention.
Kind Regards
The Sterling Home Team
New flooring
Great sales and measuring service kirsty very helpful in the shop no rushing us and had samples sent out to us. Bridge of Don store.
Unfortunately their installation people are letting the service down, or 3 to 4 week wait us now going to be 3 months. Had we known this we may not have made these purchases, we may have looked at service elsewhere.
14 marzo 2026
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Risposta di Sterling Home - Aberdeen
Hi Mhairi
Thank you for taking the time to leave your feedback.
We’re really pleased to hear about your positive experience with Kirsty at our Bridge of Don store, and we’ll be sure to pass on your kind comments to her.
That said, we’re very sorry to hear about the delays you’ve experienced with the installation. We fully understand how frustrating it is when expectations around timescales aren’t met, and we sincerely apologise that the original 3–4 week estimate has extended to this length of time. This is certainly not the level of service we aim to provide.
If you’re happy to do so, please contact our installation team directly with your order details and they will help you with a more detailed response.
Thank you again for your feedback, it’s invaluable in helping us improve our service.
Kind Regards
The Sterling Home Team
Good customer service service kind…
Good customer service service kind friendly staff , nothing was too much trouble
26 marzo 2026
Risposta di Sterling Home - Aberdeen
Good morning Lorraine,
Thank you for your kind feedback.
We’re delighted to hear that you found our team friendly and helpful. Providing great customer service is very important to us and we will pass your kind comments onto Jason and his team.
Thank you for choosing Sterling home Aberdeen.
Kind Regards
The Sterling Home Team
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