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Valutata 1 stelle su 5

If i could give zero stars i would. The steamer arrived broken, which in itself is not what is bothering me. It's the return process. I have to contact the customer support, which 6 days later has sti... Leggi di più

Valutata 1 stelle su 5

Bought a Pilo 2 and it worked twice then stopped. I emailed Customer Service who took over a week to reply (by which point I'd thrown it away) and said that because it was purchased from Selfridges no... Leggi di più

Valutata 5 stelle su 5

A wonderful customer service experience.I asked if I could buy replacement blades for my Pilo 1. I was emailed for photos of the Pilo and my name and address and sent to me free of charge. I can't f... Leggi di più

Valutata 4 stelle su 5

Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Grossista di apparecchiature elettroniche

Informazioni su Steamery UK

Scritti dall'azienda

Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories

Breathing fresh air into textile care

Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.

The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.

We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

360 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 62% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,5

Tutte le recensioni

(360)

90 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

NOT happy

NOT happy. Only half the order arrived! The two main / expensive items were not in the parcel. TWO emailed follow ups have not been answered. Subsequent calls to customer service get only an answerphone despite being within stated office hours. This was supposed to be a Xmas present wrapped and sent by now. I intend to complain to FT who recommended & contact credit card to cancel charge. What’s wrong with you guys?

8 dicembre 2025
Logo di Steamery UK

Risposta di Steamery UK

Hello, we are truly sorry for this experience. Please know we're currently having a backlog in the customer service team and we're working our best to get back to you soon as we can.

Valutata 1 stelle su 5

Still no item - appalling customer service

Item not delivered - appalling customer service. My item wasn’t delivered to my address, it was delivered to a ‘Neighbour’ half a mile away - ‘the Coop’! When I went to Coop they couldn’t locate my item. I logged a complaint by emaail with Steamery on 5 December - I have chased. I’ve still had no response. I called on a Wednesday 10 Dec at 145pm and the lines were closed, even though they’re meant to be open until 230pm. I’ve now learnt from the DPD app that my order (that wasn’t at the delivery location) is being returned to Beam Group! Please can someone tell me what’s happening with my order.

5 dicembre 2025
Logo di Steamery UK

Risposta di Steamery UK

Hello Sarah, we are truly sorry for this experience. Please know we're currently having a backlog in the customer service team and we're working our best to get back to you soon as we can. The team should get back to you and let you know next steps.

Valutata 1 stelle su 5

Didn't work.No reply to email

Didn't work.No reply to email. Don't answer the phone. Don't bother

4 dicembre 2025
Logo di Steamery UK

Risposta di Steamery UK

Hello, we are truly sorry for this experience. Please know we're currently having a backlog in the customer service team and we're working our best to get back to you soon as we can.

Valutata 5 stelle su 5

All my woollen garments have a new…

All my woollen garments have a new lease of life thanks to Pilo 2 Fabric Shaver (it’s pretty too in sage!)

I have tried many other brands and price ranges but the shaver from Steamery is excellent quality, blades stay sharp and it is very easy to clean.

Huge bonus that is rechargeable.

28 febbraio 2025
Valutata 1 stelle su 5

Customer service doesn’t exist

I had sent an email no reply, I rang the first time and was on hold for half an hour. Second time I rang someone answered and said they will get back to me. Still heard no response!

5 dicembre 2025
Logo di Steamery UK

Risposta di Steamery UK

Hello, we are truly sorry for this experience. Please know we're currently having a backlog in the customer service team and we're working our best to get back to you soon as we can.

Valutata 4 stelle su 5

Would definitely recommend this…

Would definitely recommend this product, works really well, the water does run out quick but it’s very easily refillable and doesn’t bother me much, the only thing I would say is the wire is too small if you’re using it for things like bedding, otherwise does the job! Steams clothes beautifully!

1 novembre 2025
Valutata 5 stelle su 5

I absolutely LOVE this steamer

I absolutely LOVE this steamer. It’s beautifully designed, wonderfully light and so stylish it actually makes me look forward to steaming! The sage colour is gorgeous and adds a soft, calming touch to my space. It heats up fast and works brilliantly, making the whole experience quick and effortless. Every detail feels well considered, from the feel in the hand to the way it glides through fabric. A perfect blend of clever design and function. Highly recommend.

27 novembre 2025
Valutata 1 stelle su 5

Horrific experience.

Horrific experience.
No one answers the customer care number.
Order left unfulfilled and not received.
Will be claiming the cost back from my card provider.
Absolute nightmare of a company.

1 dicembre 2025
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