Bad service, super unorganized. Don't buy something from here unless you want go to thru multiple calls. They sold me a GPU, confirmed the order thru a call and text message only for them to notify me... Leggi di più
L'azienda ha risposto
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Scopri cosa dicono le persone
I visited the store yesterday to buy a mouse. Unfortunately, the shop was extremely crowded, and the salesperson was not very welcoming or attentive. The overall customer service experience could def... Leggi di più
L'azienda ha risposto
Today, I visited IDB Bhaban and purchased a PC from Startech. Unfortunately, my experience during the PC assembly and Windows 11 installation was extremely disappointing and unacceptable due t... Leggi di più
L'azienda ha risposto
Good support and service.salesman are so good
Dettagli dell'azienda
Scritti dall'azienda
Star Tech Ltd is the largest computer shop and IT Solution Provider in Bangladesh. Established on March 1, 2007, Star Tech has grown into Bangladesh's leading technology retailer, offering a comprehensive range of products including custom-built PCs, laptops, tablets, smartphones, servers, workstations, and genuine Apple products. With 20 retail outlets across major cities such as Dhaka, Chattogram, Gazipur, Khulna, Rajshahi, Mymensingh, and Rangpur, and a user-friendly online platform, Star Tech ensures convenient access to quality tech solutions nationwide. Our commitment to customer satisfaction is reflected in our motto, "Customers Come First," and our ISO 9001:2015 certification underscores our dedication to maintaining international quality standards.
Informazioni di contatto
Shop-228, 229, 2nd Floor, IDB Bhaban, 1207, Dhaka, Agargaon, Bangladesh
- 01313717083
3,0
Nella media
4 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 21% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Overcrowded Store & Unwelcoming Service
I visited the store yesterday to buy a mouse. Unfortunately, the shop was extremely crowded, and the salesperson was not very welcoming or attentive. The overall customer service experience could definitely be improved.
23 maggio 2026
Non scritta su invito
Risposta di Star Tech Ltd. - IDB Branch
Thank you for taking the time to share your feedback. We're sorry to hear that your recent visit did not meet your expectations. We understand that a crowded store and lack of attentive service can be frustrating.
Your comments have been shared with our team as we work to improve the customer experience. We appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future.
Bad service, not organized at all.
Bad service, super unorganized. Don't buy something from here unless you want go to thru multiple calls. They sold me a GPU, confirmed the order thru a call and text message only for them to notify me they need 3 business days to bring the GPU from another branch.
24 aprile 2026
Non scritta su invito
Risposta di Star Tech Ltd. - IDB Branch
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration regarding the communication and delay with your order.
While some products may need to be transferred from another branch, we recognize that this should have been communicated more clearly and earlier in the process. We apologize for any inconvenience caused and for not meeting your expectations.
Your feedback has been shared with the relevant team as we work to improve our order handling and customer communication. We appreciate you bringing this to our attention.
Serious Complaint Regarding Extremely Unprofessional and Disrespectful Service Behavior
Today, I visited IDB Bhaban and purchased a PC from Startech. Unfortunately, my experience during the PC assembly and Windows 11 installation was extremely disappointing and unacceptable due to the behavior of the service personnel.
The individuals responsible for building the PC demonstrated highly unprofessional, rude, and disrespectful behavior. They lacked even the most basic level of customer etiquette. Their tone, attitude, and manner of communication were inappropriate and made me feel uncomfortable and disrespected as a customer. This kind of conduct is completely unacceptable in any professional service environment.
As a paying customer, I expect basic courtesy, respectful communication, and professional service. Instead, I was treated in a manner that reflects poorly on Startech’s service standards and damages the company’s reputation. Such behavior raises serious concerns about the training, supervision, and accountability of the service staff.
I strongly urge the management to investigate this incident immediately, take appropriate disciplinary action, and ensure that all service personnel receive proper customer service and behavioral training. Immediate corrective measures are necessary to prevent similar incidents in the future.
I am submitting this complaint with the expectation of a formal response and visible action. Customer trust and satisfaction should never be compromised due to staff misconduct.
17 dicembre 2025
Non scritta su invito
Risposta di Star Tech Ltd. - IDB Branch
Dear Mashud Perveg,
We sincerely apologize for the unprofessional and disrespectful behavior you encountered at our IDB Branch. What you described is completely unacceptable and does not reflect the service standards we strive to maintain at Star Tech.
We take your feedback very seriously and have already initiated an internal investigation regarding the service personnel on duty during your PC assembly. To help us take the appropriate disciplinary actions and address this directly with the team involved, could you please share your invoice number and contact details with us at https://complain.startech.info.bd/ or call us at 16793?
We value your trust and are committed to making this right. Thank you for bringing this to our attention.
Best regards,
Star Tech Team
Good support and service.salesman are…
Good support and service.salesman are so good
9 maggio 2025
Non scritta su invito
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