Stanley1913 Recensioni 

A tiempo para Navidad! Es precioso!

I ordered 2 Stanley Cups from Stanley1913 on Dec 2, paid that day.
I received 1 of the items on Dec 16, the tracking showed both were delivered. I immediately contacted Stanley1913 via their website. I was contacted back on Dec 30 with a screen shot from UPS showing the items were delivered and the claim was resolved, both items were NOT delivered. 1 box with 1 cup, I am still missing the Red Tinsel mug.
I will not order from here again. Customer Service is lacking, I do understand the holiday season, thats why I ordered them!

I would give a zero for customer service and overpriced product
I register a new customer they send me a code for 20% discount which is never worked. I reach out to customer service multiple times weeks after I received the message that the discount has multiple exclusion however, whoever answered that my email never explained what exclusions are on the new customer promotion code .
Think for yourself probably ever think it’s excluded scammers
after that I receive another email saying that we are so happy that your issue was resolved, which is never was. I hope this overpriced scammers will go out of the business soon bottles are horrible. They’re a bunch of brands more affordable much lighter with new technology not like these dinosaurs. Here’s the proof how they write to a new customers.Thank you for allowing us to be of service to you!
Subject: Code for new customer does not work
Rica I :
Hi
Good day.
Thank you for reaching out, we are happy to assist and provide clarification.
Quenchers and newly released items are typically excluded from promotions. To see if the product you are interested in is available for discount, you can check the description on the product page.
Thank you for being a Stanley customer.
Best regards,
Rica l
Consumer Support Coordinator
Stanley1913
Ticket Reference #: 1968312
Status: This ticket has been Resolved

0 out of 10 is too generous for this abomination. It deserves a negative rating.

IT LEAKS. A thermos that leaks is like a car with no wheels—it’s beyond pointless. Water spills everywhere like a broken fountain. What is this? A practical joke?

The design is an insult to humanity. It’s so unergonomic it feels like it was made to punish anyone who dared use it. It’s as if they purposely tried to make it the most uncomfortable product in existence.

LEAD. Yes, actual TOXIC LEAD is used in its production. Do they want you to get poisoned? This thermos might as well come with a health warning.

The straw is repulsive. Drinking from it feels like gnawing on plastic garbage. Imagine chewing on a cheap toy from the dollar store.

The handle? It’s ridiculous. It’s so absurdly huge you’d think it was stolen off a medieval castle door. Are we supposed to carry this thing or use it to barricade our homes?

The lid is laughably terrible. Why even include a lid when the thing leaks like a sieve? The lid serves no purpose other than to mock you while your drink pours out.

This is the WORST PRODUCT IN THE HISTORY OF PRODUCTS.

I would rather drink from a rusty tin can than ever use this monstrosity again. We made the mistake of buying one for the whole family, and now everyone hates it. It’s a curse disguised as a thermos.

DO NOT BUY THIS PRODUCT. Burn your money instead—it’ll be a better investment.

Item sat in a warehouse from December 6 to the 23rd. I tried messaging them via phone, chat, and email. No reply. Since it was the only gift I had for my daughter for Christmas and since I didn’t know when it would be delivered, I finally went to a store in my area (which I should have done instead in of ordering from these clowns), and found the item. There is no way to cancel an order once it is put in with them. They sent an email about some bull crap with “delayed shipments” and overnighted it to me. Now I have 2 cups. I will NEVER order from this business again. They should be paying ME for the amount of time I put in trying to figure out where my order was and when it would arriving. I am astounded at how they stay in business with customer service being so abysmal.

Wish I'd looked at the reviews first, paid for next day delivery got it 3days later and the wrong colour, I tried telling them that they confirmed the wrong colour in the order within minutes but the customer service is very poor, do yourselves a favour and avoid using this company.

Would give zero stars if I could. Ordered on 5 December. Parcel Tracking shows at Royal Mail hub in Northampton since 8 December, date today 21 December. No response to tickets raised via Stanley 1913 Uk. This is basically a company stealing from customers as the money has left my account for goods not received.

4 weeks and I’ve still not had my orders which are supposed to be Christmas gifts. Contacted Stanley 3 times now with no reply and £100 out of pocket

I have now gone to my bank to do a chargeback and get my money back that way!!!

Disgraceful company non existent customer service I’d avoid buying at all costs! Anyone else not getting any where go directly to your banks and they will do a chargeback back for you!

This company should be shut down!

Worst customer service ever.
Ordered on 27th November product still not been delivered and no response from Stanley after 5 times trying to get in touch.

Apart om te zien dat zo veel mensen een slechte ervaring met deze webwinkel hebben. Ik heb een Stanley besteld en het is gewoon snel en intact aangekomen en heb nu een mooie Stanley beker als kerst cadeau.

Het is dat ik niet minder dan 1 ster kan geven, want ze verdienen er nul.
Ik heb een beker besteld en daarbij keurig mijn volledige adres opgegeven. Stanley heeft bij het verzenden mijn huisnummer niet doorgegeven aan DHL, waardoor mijn pakket nu in niemandsland in beland en uiteindelijk teruggestuurd zal worden naar Stanley. Ondanks herhaaldelijke pogingen reageert er niemand op mijn mails en ingevulde contactformulieren.
Het telefoonnummer van de klantenservice werkt ook niet.
Kortom, fles besteld en geld weg. Heel slechte zaak!
Inmiddels probeer ik via mijn creditcard het geld terug te halen.
Oplichters, of hun zaken ontzettend slecht voor elkaar!

Ordered 3 products on Dec 1. Finally chatted with someone and got a tracking number. Kept checking the tracking and it just sat there, never picked up by UPS. Chatted again only for the customer support to lie and say the courier picked it up and they have no idea where it is. Going back into tracking, the courier NEVER picked it up. Finally on Dec 17 th, they produce a refund because products are out of stock. Hhmm...were they out of stock or lost, not sure. Beware!!

Ook ik heb 2 bekers besteld. Door Stanley geen huisnummer op pakket gezet en dus niet bezorgd. Bestel hier niet!!!!
Wat een waardeloos bedrijf. Ook al zijn ze in de winkel te koop, ik wil ze niet meer

Cheap products not Stanley. Dosent respond to questions just keeps sending tracking. Says products were delivered nothing was ever delivered. Ordered well over a month ago and got norhing.

On 11/22/24 I ordered 8 customized Stanley products for my children’s teachers. They guaranteed holiday delivery within 13-15 business days and my order was confirmed.
Just now on 12/12/24 I received an email canceling my order due to their engraving service being down with an apology promo code of 35% off. Their website is offering a holiday sale with 25% off. I am so upset-my children and I spent so much time on their website customizing these special gifts and a business such as Stanley should NOT be offering customization if they can not keep up with the orders. Will never buy a Stanley again and will be telling all friends and family about our experience.

I hate it. It has to be straight up at all times or the entirety of the water goes EVERYWHERE. $40 for a water bottle that is just honestly a dumb design.

Wat een …. bedrijf zeg.Een beker besteld voor een verjaardag maar niet ontvangen.Het ergste is dat niemand reageert op mails en telefoonnummers zijn er niet 😡Dus geen beker en geld weg. Niks bestellen hier!!!!!

Zero stars if I could. Not for the quality of the product but for the horrible customer service.
No representative can answer any of your questions, and they will continue to talk in circles. I haven’t received my orders in weeks despite several calls.

If I could give them negative stars I would!!! Placed an order and ask to cancel the order within a couple of hours and they said it could not be cancelled because it was already fulfilled by the warehouse and the shipping label and been created. If the product hasn’t left the company then it should be able to be cancelled. After reading other reviews I know that if I return it once the cup arrives I wouldn’t get my money back anyway. This was my first time buying from them and it is most definitely my last!!!! Buyer beware DO NOT DO BUSINESS with this company!!!!! SCAM!!!!!

My brother bought me the Stanley Quencher H2.O Flowstate 1.2 ltr for Christmas 2023 at a coast of 49.99 plus postage. It lasted 10 months. The handle came away from the cup. Contacted Stanley with photographs the reply was the handle is not covered under the lifetime guarantee 😡 after complaining they said to send evidence of purchase which I did but no reply from them since except email saying Ticket Resolved it certainly hasn’t been resolved. After reading reviews on this product I find it’s a common problem. For the price I would of expected it to last a lifetime