Scottish and Southern Electricity Networks Recensioni 150

Priority services register means you get a text telling you, you have a power cut. Nothing more than you can get from their website.

SSEN in their wisdom, have decided to shut off electricity to the area for a whole day tomorrow. This is despite the fact it has been -5 since Saturday and -9 since yesterday.

Without electric I have no wifi, which means no mobile phone use nor internet access. Are you in the same situation and on the 'priority services register?' Well, don't bother ringing them, coz they don't care. They made this decision in the summer, and their regulations don't take into account if it's 20 degrees or -20.

I asked what they are going to do if my outside boiler freezes and I am then left with no way to heat my home nor provide hot water. Apparently, that's my problem, not theirs, and they take no responsibility for any equipment nor outside boilers damaged due to them shutting the power off all day. And to cap it all, the water will be off all day as well. Happy days.....

Keep having power cuts at my house and my next door neighbours, all the other houses around us are ok. Over the past few days this has happened and they keep replacing fuses, obviously there is a more underlying problem. SSEN Christmas is approaching please rectify the problem

Back to the Stone age with SSEN. Today SSEN will cut the power for a whole day in my street, apparently for some maintenance work. In 17 years living in London this is the first time, very strange.. and very inconvenient, not sure what i will do. SSEN are we supposed to throw away all the food in our fridges ?
Update from SSEN: as suspected they did this to cut costs, they could provide generators but too expensive. I will change providers, what a joke..

Generally reliable but it would be nice if they could inform us of planned outages. Does anyone else find Scottish and Southern an odd-sounding area?

Focussed on money over community regardless of what their touchy geeky tv ad says

I housed a generator on my land for SSE when they completed work to improve the electricity supply in my neighbourhood. When they arrived, I was informed that my solar panels had to be switched off for the duration of the time, 5 days. This had not been explained previously. These were the hottest days of the year and I was unable to generate any electricity or an income from my panels. I called to explain the situation and to ask that I be reimbursed, I judged the sum to equate to about £70.
I was told that there would be no reimbursement or goodwill gesture, despite me agreeing to have my land used to house their equipment. When I asked that the generator be removed and put somewhere else, i was told that this was not possible. This is a terrible company to deal with and I recommend that if you are asked to house a generator, you say no.

Would give a zero if possible. Two weeks of power outages (almost every single day), most without any warning.

We've had a minor, but long-standing problem with potential overvoltage on our supply. I notified SSEN via Twitter today (Sunday), had a response within a minute and an engineer was here within the hour. Couldn't have been more helpful - tested everything and arranged followup action on the spot. I also notice that SSEN doesn't just have a corporate contact email, but lists the people and roles involved, with direct contact details for each. How very refreshing in the age of corporate responsibility dodging and non-response.

Great service at 2am in the morning and issue resolved a couple of hours later. Thanks.

We and 33 other houses had ANOTHER power cut on the day mentioned at 12.03am.To cut a very long story short power was turned back on at 15.30 pm.During that time I lost £90 in wages because the pathway outside my house was dug up and covered in machinery so I couldn’t get my vehicle out to work and I’m self- employed.The food in my freezer including meat started to de thaw so the lot was dumped into my bin!!,photographic evidence was supplied.Sent off a claims form….told to go through my insurance for the £89 we totalled up for the lost freezer food and didn’t even mention about the lost £90 for my days work.Why should I have to have my Insurance premiums go up when SSEN are liable🤷🏼‍♂️.Tried ringing the Customer Complaints team and you guessed it…..won’t answer the phone….Real Mickey Mouse outfit and looking at the complaints on here they need to be looked at

Im not sure what is worse, the company thinking its acceptable to send a letter to businesses saying you are going to have no power all day and are doing the work during business hours, or the call centre staff who fob you off and just tell you they 'understand' how awful it is the damage they are causing to your business, offering no explanation as to why they dont offer more accurate times and why the work isn't happening at times that are less detrimental to the business they are damaging , but why would they, it dosnt effect them 'they work in call centre' and couldn't care less of the damage they cause to your business .

Since 2015 we have been registered with SSEN Priority Services. SSEN Power Track website & smartphone app are excellent, allowing consumers to report/check on Planned & Unplanned Outages. Lengthy Outages in the past resulted in a SSEN Mobile Generator temporarily feeding into our Over-55s development's sub-station. Excellent customer service = 5 Stars.

We have had 4 power cuts in two months. On two occasions, 21st Feb and again today, when our power went off and I called the helpline, I was informed they were “planned outages” and that we should have been informed in advance. We had received no advance notice of any kind whatever, no card, phone call, email or text, although we are on their priority register with all our contact details up to date. Neither had our next door neighbour received any advance warning. I had booked a plumber for 10am so he arrived while we had no power or lighting functioning. I also had a supermarket grocery delivery arriving mid morning containing a considerable amount of frozen food. I would not have booked either plumber or delivery had I had any advance warning that we would have no power for seven hours. I have been told by SSEN that it is their contractors’ responsibility, not SSENs, to notify customers of planned outages. So what are SSEN going to do to improve this abysmal performance by their contractors? Surely the overall responsibility for communicating effectively to their customers is that of SSEN?

We had a power outage due to a storm it took SSEN 46 hours to restore electricity the power surge destroyed the electric meters, and the boiler not just in our property but many beside us.
It wrecked our boiler and SSEN left us with no hot water or electric for nearly three weeks as they could not fix the boiler. Once the boiler was fixed it kept breaking down SSEN were not interested saying they did not cause the faults!! Our boiler like our neighbours
ones were all working perfectly before the power surge.
Now about two months after the power outage I have had to buy a new boiler at a cost of £2000. SSEN and Hayes their contractor service regarding the boilers and the fact they showed no duty of care to all customers affected by their equipment failure are a disgrace but as usual it is the paying customer who loses out not
SSEN.

We are a Re-surfacing and groundworks company contracted by our customer to form a driveway/patio In their garden.

The depth we dug down was 5” which we have photographic evidence, which is no more than what a consumer would dig down to for growing plant bulbs. When our team was working in the garden area a cable was struck. It was very clear that these cables have not been laid deep enough. We had to call them out to repair this cable in which we were charged for!!! Even their engineer pointed out there was no warning tape and cable was not armoured & the depth was not correct.

This is actually quite ridiculous had this been a consumer doing a day of gardening they would have been faced with the same challenge and actually bulbs can be planted upto 8 inches deep.

There handling of the situation was totally wrong despite all their legal jargon they tried to put across and threats of debt collectors.

Scottish & Southern are not a competent company to work with and have no idea about anything, even when there representative agreed with us they went against this and charged us anyway.

We would like to warn anyone preparing their garden for spring or summer planting that they may be faced with this same situation.

I just received an amber weather warning from this lot for upcoming storm Jocelyn yet only a day ago we had storm Isha on a red warning in the media but with no notification from this lot when Isha was more serious! Very inconsistent service.

emergency number not answering, 24 hrs 7 days a week?????

I contacted SSEN whilst on holiday in a pretty remote cottage on the Isle of Tiree following a power cut due to storm Agnes. Being away from home, I wasn’t really sure who to phone or what to do but they were amazing and very helpful! The help and friendliness of the agent I spoke to was very much appreciated!

Their service updates (four in total) were timely and well received. The power was reinstated within a few hours and I also received a follow up text to confirm all was ok.

All in all, a far better service than anything I’ve had from local suppliers in my local area in North Wales/Shropshire! Thank you so much SSEN!

All power off at 13-48pm
Rang 105 only to be met with dreadful customer service - fobbing me off -
7 texts received all saying different things. Power restored at 15.08.
PRIORITY SERVICE SHAMBOLIC
AND A LIPSERVICE ONLY TO THE GENERAL PUBLIC