SSE Energy Solutions  Recensioni 

Zafar Syed is an asset to SSE. I cant say that SSE does a good job but he was very helpful. He sorted and helped me with the issues that we have. Professional and polite and helpful.

So I use SSE for my landlord's supply of electricity. That's three LED lamps and an intercom. At the time SSE was the only company I could use and they only had one "plan". Unbeknown to me, my "contract" ended and I got moved onto a plan which charged over £2 per day! This is clearly deliberately fleecing customers who fall into this trap. Nobody deserves to be deliberately put on a plan which is punitive. I have tried to contact SSE business to change the plan but after being on hold for hours have given up.
[edit 27/02/25: SSE did get in touch but the "complaints procedure" basically did nothing other than insist that outstanding debts were paid before any other discussions took place. The person I was in communication with was also a contractor and thus not able to actually make any decisions. I requested that the complaint was escalated, which was denied. Terrible organisation. ]

Five stars Hrishikeshi! I’ve had a huge number of issues with SSE and phoned them this week to sort out the latest problem. Instead of my usual experience I was blown away by the customer service Hrishikeshi Talekar. He was polite, helpful, informative and proactive and went above and beyond my expectations to resolve the issues. Amazing!!

SSE ENERGY,
43 FORBURY ROAD.
READING,
RG1 3JH

CUSTOMER NO. 8700066701 AND8700074788
SSE ENERGY ARE A NIGHTMARE.
JUST WILL NOT ANSWER THE PHONE OR LETTERS TO MY COMPLAINTS
MY INVOICE 01310715 SITE-AGR0908901 £1,179.21
MY INVOICE 01309925 SITE-AGR0909243 £972.40
I SENT CHQ. FOR TOTAL £2,151.61
THEY CLEARED THIS FROM MY BANK ON 3-9-24.

THEY ARE NOW SENDING A DEBT COLLECTOR SAYING I OWE OUTSTANDING £1,179.21!!!!!!!!!!!!!!
WHY DO THE PBLIC HAVE TO PUT UP WITH THIS SORT OF HARASSMENT?
I did speak to your debt collector whose name was craig.

He would not give me his surname!

very arrogant and aggressive tone in his voice.Would not accept my explanation that you had

taken money from my bank

The call handler , Yash , was excellent at explaining the account and at agreeing to put in place some measures to ensure future bills are not estimated . he was polite friendly and very helpful

I spoke to obinna , and after being hung up on twice he was a breath of fresh air ... honest with the prices and what was best , polite easy to speak to and sorted Mt account out . Even come back after putting me on hold to apologise how long he was taking to sort it .

I have never come across such a badly run company with such poor customer service. I have taken over the tenancy but there are such delays at SSE’s end that it took three months for them to process the change of tenancy. They were blocking me from moving to my new requested supplier because of *their* delays. Suddenly they start sending me back-dated bills for the wrong amount charged at extremely high out of contract prices, despite the fact they previously promised to match the quote I had from my new provider for the days when transfer was delayed because of their error. I have sent emails which are not responded to and called but half the time I can’t get through on the phone and when I do get through I get passed from dept to dept as no-one wants to take responsibility. I have registered a complaint but haven’t heard anything although the website says they will contact you by 5pm the next working day. I am not hopeful but I am sure someone will respond to this Trustpilot review and say they want to help. It’s a shame customers have to turn to Trustpilot to be heard by this company. I would warn anyone against using them. Oh, and by the way they say they no longer insure domestic properties but I have a domestic supply and I have received 16 letters (mostly duplicate bills) to this address since July this year with SSE written on the envelope, saying I owe money to SSE from this year, so that is not true.

Edit: the dismissive comment replying to this saying I should contact OVO is not correct because the landlord previously set it up on a business contract with SSE as they are a business (housing association) and they were managing energy to multiple of their properties. The letters I am getting are from SSE saying that I owe money to SSE! So this doesn’t make sense. In fact it shows how they operate every time I speak to them. They hear a certain word such as “bill” and then they don’t listen but just say you need to speak to billing. Or if you mention something else they jump on any excuse to pass it on to someone else. In this case they hear “domestic” and rather than seeking more info to clarify they straight away deny responsibility. I seriously urge anyone to reconsider dealing with this company! I will certainly be going to the Ombudsman as soon as the necessary time is up.

I was late contacting SSE about our contract renewal but Shashank Shrivastava sorted things out in a very satisfactory manner, polite, concise and prompt. It was a pleasure to speak with him. Thank you.

I was querying the same invoice for months and months, however no body was able to clear up the concerns I had, however I then had a reply from Mr Kyle Kearns by email, who was able to clear up any discrepancies I had regarding the invoice in question, and even went out of his way to update my account to the latest actual readings, which I haven’t been able to have since being with SSE, Kyle Kearns deserves recognition for his outstanding service, thank you Kyle, I will look to name one of our church benches after you.

I called SSE Solutions today and spoke to Shazma Bibi. Although we were on the call for a good time, due to my error, Shazma was very patient. She continued to remain on the call until she had all the necessary information and provided me with the documents I was requesting - today she is my best friend!
Thank you Shazma you have no idea how much you helped to resolve what was becoming a painful experience for me

Case Ref CAS0288124 - Over Estimated bill in April 24. We gave SSE the current meter reading and requested that they do not take the money out of our account. We were told that they would cancel that Direct Debit but the money was taken out of our account! Several emails and calls later and was told that if we wanted our money back we should contact our bank. With the Direct Debit now cancelled (too late for the overestimated bill) we are now being charged more than we agreed to, although we were told that our rates would not be affected.
CAS0325118 Letter in May "we're looking into your complaint" We sent several emails and made calls. In July we were told to wait for the "8 week letter" and go to the Ombudsman. Received a letter from SSE dated 15th July stating that “they are confident that they can resolve our concerns.” However, more than 2 months have passed and we heard NOTHING. So, in summary:
• Wrong Bill
• Took money when they said they wouldn’t
• They would not refund. We had to go to our bank and ask for our money back
• Was told that cancelling the direct debit would not affect our rates. This has not been the case.
• Wasted a huge amount of time trying to get this resolved.
• 5 months later and SSE have done nothing to resolve the issues.
• Have now received a quarterly bill (which is wrong) and have tried to register a meter reading on online portal but this is not showing!
We are at our wits end with this company. We would not recommend SSE Energy Solutions to anyone and would certainly not consider using them for other gas and electricity supplies we hold with other utility companies. Appalling complaints procedures. Unfortunately their incompetence forces us to go to the next step and contact the Ombudsman. Another unhappy customer.

Terrible company! They disconnected me in august last year with a fault thst was not mine. They drilled holes in my door causing damage and removed the meter. When i complained they stuck a sticker over the holes. My landlord was raging about damage and making me pay for a new door. I submitted a complaint eventually to sse in march this year and still had no response. I called last week and an advisor told me they have emailed the complaints team and will some one will email within a week. Nothing!! Called again yesterday and the advisor gave a phone number for the complaints team but when i dialed it was a incorrect number. Dont no what to do anymore. A year with no electricity because they wont reconnect while complaint is ongoing and i cant move providers as they have froze the line. Unreal service.

I have left a review about SSE but have now seen that SSE Energy Solutions also has a review site and customer complaints have responses.
I have just sent 3 emails to different departments, hopefully I might get a response, never had a reply to previous emails so not to hopeful.
I am just about to give up and pay a totally inaccurate invoice so I can finally be rid of SSE.
If they are so hard up that they need to steal money from me so be it. Totally fed up with them.
I get more sense out of my dog!

Had the misfortune of moving in somewhere (domestic) where a previous tenant used them for energy. It has nearly been 3 months and I've still not managed to move to another supplier, or even get my "SSE Business" account setup to get a bill out of them.

EDIT: They replied with the following FALSE information "At SSE Business Energy we provide energy to businesses only - the SSE domestic energy business was acquired by OVO Energy in January 2020.For any issues related to a domestic account or to close down that account, you’ll need to contact OVO Energy directly." -> THIS IS NOT TRUE.

I tried to make an account with OVO and that was disputed by SSE as the previous tenant had the flat registered as a business and therefore I need to create an account (as a non-business) with SSE Business before they will let me transfer to a domestic provider. Their support staff told me this over the phone and instructed me how to complete a change of tenancy with SSE on the 27th of June.

I have spent more than 2 hours on call with their support staff the past two weeks, having to call daily at this point or it will probably never get done. I've also opened an ombudsman case against SSE.

I have had 4 months of hopeless communicationwith SSE having received 20 invoices and final notice re my ga s and electric. Bills have ranged from 20 pounds to 267 pounds. Today Per Hancocks customer service agent finally closed my account with SSE. which could have been concluded in June. So five stars to Per and zero to SSE for their previous ineptitude

I spoke with Obinna Nwokedi who was extremely helpful and polite. It was a pleasure to speak with him and I would like to thank him for his assistance.

-Tried to change provider when I moved in December 2023, SSE blocked this despite me making daily phone calls trying to pay my bill. Eventually I finally got an account set up and paid my bill, tried to move provider, SSE blocked it again.
-SSE changed to OVO for domestic customers and passed the wrong details across, making my name and address wrong. OVO tried for 5 months to make me pay for my neighbours electricity despite me contacting them on many occasions that this is not my address and trying to set up an account at my address.
-In April 2024 they finally acknowledged this wasn't my address and said SSE were still supplying me. I went back to SSE and tried again to set up an account and was told I couldn't because its a business account and the customer was someone else???
-At this point I gave up, it had been 6 months, ive never tried so hard to pay someone!
-In July SSE finally sent letters to me asking for payment. They gave me only a few days to pay and charged on average £1.10 per kwh, I had to pay this for the entire 8 month period during which they did not let me change providers.
-I have now finally changed providers and they're sending out letters asking for bills I've paid weeks ago. These payments are also done either over the phone or by bank transfer, no online account, which is insane for a large business in 2024. They are by far the worst company I've ever dealt with.

SSE have been the worst utility company I have dealt with in my life. They are price gougers with diabolical customer services. They are unable to function like any normal company should be able to in the 21st century, avoid at all costs, never give these people a penny of your money.

It took a little time to resolve the questions but the agent Per Hancock was very helpful and patient.

Was on the line with Krishna for over an hour, and he was patient, polite and professional throughout...and extremely helpful. Top notch service!