Spyra GmbH Recensioni 

Eine Spyra 3 bestell, Lieferung 4 Tage, Pistole war nach 3 Tagen defekt, Wasser aus allen Ecken rausgelaufen

Im Web reklamiert, telefonisch ist der Verkauf ur mit Stundenlanger Wartertezeit zu erreichen.

Vom Web nur eine Eingangs mail gekommen, wir melden uns.
Nach heute 4 Tagen noch keine Antwort.

Hier werde ich nichts mehr kaufen haben kein Intresse am Kunden nur an seinem Geld

The company has been timely and excellent to respond to support queries.

Product is solid, anything with water + electronics involved may have issues and they're quick to help find a solution.

Ordered a Spyra 3 from Spyra's online shop in Germany and to be shipped to Portugal.

The water gun stopped working after less than 2 months of total use over 365 days period (and proper dry storage when not in use during winter).

Ordered for € 143,- in July 2023 and already non- working/ useless by Nov 2024.
Contacted Spyra for under exchange under 2- years EU warranty.

Received a return postage label and posted the water gun back for exchange.

3 weeks later: no exchange received, no refund and no reply from the Seller to any of the repeated emails- except a single reply, advising about 1- year- US- warranty (!) and 2- years EU warranty terms.

The actual warranty claim was completely ignored/ omitted in the “reply” and the “SpyraCrew” member that replied could not even be bothered looking up the order & return numbers indicated in the correspondence up in their system prior to “replying.

So, 16 months after ordering a Spyra 3, I have:
- no water gun
- € 143.00 less in my bank account
- spent time on sending emails
- had to drive to the post office to return the non- functioning item
- a reply advising on US warranty terms, amongst other irrelevant info

Resumed, my personal experience can only be described as "pathetic" at best- but please feel free to draw your own conclusions.

Biggest waste of money... this is the second replament of my Spyra gun. They don't hold the water, and by the time you get 2 meters away from filling it, all the water drains out. You get maybe two spots before it empties, and you have a trail of water behind you. If you don't shoot it straight away, it empties within 2 minutes. Stuck with the old garden hose.

Thanks Leana, but you've already replaced it, twice. And its still crap. Not worth the time or the effort to swap it out again.

I bought a water gun that immediately showed itself to be defective. They promptly replaced it but the new one is also defective. Now they no longer respond to emails

I have written a review previously about the first two Spyra gun experiences. To repeat: The first Spyra leaked profusely. Spyra refunded my money but I had to push to get the shipping cost refunded. Thought I would give them another chance - the second gun also had defects, the water pump ceased to work in the first few goes and it also leaked excessively. Spyra sent a replacement and guess what? - another faulty gun. The pump stopped working in the first few goes as well. The reset features in all guns didn't work either. Pathetic quality control. Pathetic reliability. Trust Pilot, you should have a '0' rating because based on my experience, this is what Spyra deserves.

I have several of their guns and their so much fun and very well built. Also love their customer service. I just got the spyra go and I love how light it is so my little kids can use it

Super spaßige Produkte und super Kundenservice.
Ein Defekt an meiner LX wurde unmittelbar und problemlos kulant behandelt - Ersatz war sofort auf dem Weg. Der Kontakt mit dem Support ausgesprochen freundlich und hilfreich. Besten Dank!

Top Support, haben mir schnell und einfach geholfen und ein Ersatzgerät bereitgestellt!

Disgusting service!!! Worsed ever! Used my gun twice and broke! NO return policy if faulty or not working after 2 weeks! £135 wasted do not buy from thes

Great water guns, the next generation of aqua based warfare is here! Grab a few of these for you and your mates and you will not believe how much fun you can have with water.
Amazing customer service too. I had an issue with one I bought a couple of years ago and a REAL HUMAN was in touch immediately to fix the problem completely and without any hassle.
Thank you Spyra, I will keep an eye out for your next innovation in H2O.

Great toys, fine retail and simple to use

I've got two SpyraTwo's, four SpryaLX's, and absolutely love them! The kids and I have had some truly epic water fights and the Spyra's blow every other water gun on the market out of the water (literally)! We love theTwo for the fast reload and megashot and love the LX for ease of use and no battery. Yes they're kind of pricey, but are maximum fun for kids and grown ups alike!

My two children have been having an absolute blast with their water guns ever since they first got them. From the moment they unwrapped those colorful toys, their excitement has been palpable. They’ve come up with all sorts of imaginative games to play with their water guns. One of their favorites is a game where each of them starts with three lives. The objective is to avoid getting hit by water, and every time someone is hit, they lose one of their lives. The game has become a thrilling competition filled with laughter and shrieks as they dart around the yard, trying to outmaneuver each other and avoid getting soaked. It’s amazing to see how their creativity flourishes when they play together, turning a simple activity into hours of fun and bonding.

Amazing product so much fun
We have been having water fights all summer 👍👍👍

Ich habe die Spyra Lx und drei Spyra Go und finde beide Modelle cool 😎 . Die Spyra Go ist zwar etwas laut, das stört aber nicht weiter und ihr geringes Gewicht und einfache Bedienung macht sie auch ideal für Kinder.
Und wenn mal was kaputt geht ist der Spyra Kundenservice sehr freundlich und schnell. Eine meiner Spyra Go war defekt und wurde sofort ausgetauscht.

Nur weiter zu empfehlen 👍🏻👍🏻🔫🔫

Pour moi c'est l'iphone des pistolets a eau il est beau et vraiment bien construit l'emballage montre le sérieux de la société spyra et le sav est a l'écoute alors que dans mon cas il a été endommagé par un enfant qui n'aurait jamais du le prendre en main et que la garantie était dépassée ,je suis certain que si il n'était pas tomber violemment jamais il n'aurait eu de problème .
Pour info la batterie avait deja +-60 recharge et était toujours comme a c'est début ( je le stock a 80% quand je ne l'utilise pas ).
le prix peut paraître élevé a première vue mais une fois acheter vous n'avez plus besoin d'acheter des munitions spécifique de l'eau ca se trouve partout et vous avez des 100ène heures de plaisir devant vous . J'aime le spyra car il est assez sérieux pour qu'un adulte joue avec précision et a des distances impensable avant sont invention.

When the shipping brought the Spyratwo to my grandson, he opened it right away and it looked absolutely amazing. It felt nice to hold and it had an electric water pump, no need to pump water into it yourself anymore! I used it to shoot precision at the target and hang water balloons, which I tried to hit with the "maximum power" function. Awesome device.

Super toller Kundenservice! Absolut professionell und trotz der Größe der Firma, sehr nahbar und persönlich! 🙏 Vielen Dank für den Support und Danke für diese tolle Erfindung!!! 🐳🐳🐳
Alles Liebe Andreas 🔆

Ich habe 2x Spyra III bestellt und leider waren sie beschädigt, trotz all dem habe ich davon nicht abschrecken lassen. Ich habe das Spyra Team darüber informiert und sie haben mir sofort geholfen.
Ich war begeistert da so einen Kundenfreundlichkeit heut zu Tage noch gibt :) da es nicht mehr üblich ist. Ein super Team und super Produkte :) Wie Spyra schon sagt : "Ein Spritzer Wasser 💦 kühlt das Herz ❣️, ein gutes Wort 💬 wärmt die Seele 🔥." 😉