Spypoint Recensioni 242

Worst cameras on the market today. Not only do you have to use a credit card, not debit, for services. They also want you to pay a fee for them to update your cameras. witch has to happen once a year. please buy another brand. You will hate these. And the pictures are not very clear.

Worse customer service and no tech support. Products are garage.

I really need to remember to check here when involving myself with a new business. Spypoint is one of the most egregious scumbag companies out there. They don't answer tech support emails, their phone number is hard to find, and when you do get someone on the phone, the experience is frustrating to say the least. As many others have mentioned, I just received a new camera, it's garbage, and they will not replace it. The dishonesty was quite blatant.
I initiated a credit card dispute, it's all that's left to do.

I will NEVER use SPYPOINT anything again. New camera will not communicate. I did all the troubleshooting recommended, then called customer service and chat line, only to get to the same place i was at before i called. Was told the camera needed latest update which may be true but how is it going to update if its not communicating? Now im on my 2nd set of batteries at $30.00 per set, and my 2nd Micro SD Card at $50.00 each per their suggestions. Now they are telling me if it dosent communicate in 24 hrs they will send me a new one. Got more money in Cards and Batteries than the camera is worth. NEVER AGAIN!!!

I'm in the UK. I use a lot of trailcams for security, wildlife watching and awareness, livestock monitoring (we are a real farm). I bought a spypoint to see how it compares. Answer: Badly
It wont send photos without a monthly subscription (other cameras just email and you can buy your own cheap SIM card). It wont take rechargable batteries. The SD card has to be the correct type of it doesnt work. So its a real waste of time and money to me.
Hope others do better.

Camera is a waste of money so it the yearly subscription. Left several messages trying to get camera back up Did everything they suggested. Not good customer service not good products. Won’t but again. Won’t recommend

I have several link micro trail cameras and several flex cameras.

The links have been nothing but problems. Not sending pictures, taking random photos, not communicating with the app.

The flexs’ aren’t much better as connectivity has been a struggle. I’ve chatted and talked to customer service so much and had so many issues I’m done with them. Throwing them in the trash.

J Roelofs
Minnesota

Once again I have another brand new never been out of the box SPYPOINT product that will not work this time it’s a solar model I’m not going to get long winded but save your money don’t buy junk from a company who does not care about customers or it’s own reputation
Happy Hunting

They are terrible. They do not answer any calls. “Leave a message and we will call you back” it’s been days since I last heard from them. I want to cancel my account and instead am getting changed random fees I do not understand why. I would never advise anyone to use their services.

The camera takes tons of photos of wind on the least sensitive setting and eats quality batteries in 48 hours. Colossal pile of junk. DO NOT BUY!

I have 5 Spypoint cameras and overall I am pleased with them. My Flex took some of the coolest pictures I have ever had from a trail camera. However, one of my Flex cameras completely died after 6 months. My initial process was initially painless. In the chat, my issue was confirmed and I was sent an email with RMA for a replacement camera.

Then everything went haywire. I was getting emails about other cases that weren't mine. Wrong camera names. Then getting emails that they called me and I didn't answer but the number was wrong.

Clearly whoever Spypoint farmed out their CS to is multitasking (poorly) and confusing who and what they are focused on. It has been 14 days since my RMA and still no tracking number. I am a club member as well and it is still a goat rodeo. Spypoint better fix this quick or I am going to vote with my dollars.

I was contemplating purchasing Spy Point devices, had a few questions.
After multiple attempts to contact " customer service" I was able to connect with an representative. What a disappointing experience. It would appear Spy Point has gone the direction of contracting out their support, the tech support reps have little or no knowledge of the product. It would seem they work off a knowledge base on a computer, enter your question for a answer. I tried the " chat" even worse!
Spypoint relies on You Tube Tutorials for customer reference, not a good direction for this company.
I won't be purchasing Spypoint

Actually a 0 because I’ve never got anyone on the phone from SPYPOINT or a return call
My camera have did the same crap 2 years in a row a few weeks before season can’t communicate with cameras sometimes pic don’t come in one can got deleted off my account and stopped working period before turkey season and start back before deer season one cam outa 4 won’t load back up from last year and now the one that was took off my account some how won’t either but now it just kicks me to something went wrong just like hitting the camera icon something went wrong I’m have to say I’m gonna trash these cameras after turkey season

The worse place to do business

just now
I done a chat on here with the CSR, KYLA does not need to be working in this line of business, She ask for my phone number and I sent it & not once did she say, Do you mine if I can check into this see what your issue or try to solved she just left the chat I had to ask was she still there, these company will still charge your account after you cancel and get insufficient charges and this how they do customers I will not come back next year. Will find a better source and they need to hire better work from home CSR, kyla I grade you as 000000000000

These cameras are designed to work only for 2 years the warranty period after that u can trash them SPYPOINT do care about you having to go hundreds of miles to get them to give you the bad news after taking all your time and money to troubleshoot them also these cameras are no good in weather and take on water inside them do not seal at all

link -s-dark has modem error and customer service disconnected me 3 times.
4th call they said camera needs firmware
update after 1 hour chat performed as instructed and camera has same problem
DO NOT BUY PRODUCT it IS JUNK AND CUSTOMER SERVICE IS JUNK

My Spypoint Cellular Trail camera quit working for the last half of the deer season and when I went to check it it was full of water and had frozen. After I was able to melt the ice inside the sim card holder had broken off and fell out of the camera. This camera had been replaced in the spring of this year by Spypoint because of water damage in another camera.

spypoint is junk and no help from company

I bought 4 of these game cams a year ago. They worked great for the first six months then I began having issues with two of them. I've had several calls and chat sessions with Skypoint support to try and correct the issues with both cams, trying all troubleshooting the agents could think of, but finally both crapped out and will no longer take pics or communicate via cell. One cam leaked water into the battery compartment. The other just stopped working. Another cam I have that is still working goes through batteries every 2 weeks, taking maybe 8-10 pics per day on average. The 4th works as advertised.

Now let's discuss customer support. I have not had a support call or chat with Spypoint staff that lasted less than 2 hours. My last chat, earlier this month, lasted over 2 hours - partially due to the agent trying to juggle 4 plus chats at once (his words). After trying all troubleshooting he became frustrated and disconnected the chat session. Once disconnected I was asked to complete a survey, but when I tried to submit it, it would not go through.....hmmmm.

My son-in-law bought 3 of these cameras about the same time I did, one no longer works and another has intermittent issues where it stops taking pics or communicating.

The bottom line is if these cameras were durable, and lasted more than 6 months to a year, they would be great!

Recommends this product ✘ No

Poor picture quality even when selecting HD. Have not been able to reach support via chat, email, or phone. Every time I called the recorded message stated the wait time would be over an hour. No one ever responded to chat. When selecting “each detection”, camera takes pictures at each interval selected regardless if any movement exists which burns through batteries and wastes pictures. Wing purchased.