Absolutely frustrating withdrawal experience. After months of playing on there, I finally hit a decent sized amount and they are now saying an old debit card was never verified. They then sent a... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Je tiens à réviser mon avis concernant Slimdoo. En effet. J’avais mis une étoile car il m’avait été prélevé 68.20 € sans mon consentement selon moi. Suite à divers échanges avec le service commer... Leggi di più
L'azienda ha risposto
I purchased 3 starting packages 8, 10,20 = $38 they all had very generous bonus. I had luck on Lucky Apples and More Magic Apples, cashed out for $250. Very happy about that and will purchase a new pa... Leggi di più
L'azienda ha risposto
It’s hard to continue at a casino that consistently allows the players to lose unless they spend 100s of dollars and play for an hour. Like how come nobody wins with 5 dollars lol
L'azienda ha risposto
4,1
Molto buono
720 recensioni
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Redemption wiped without telling
Writing another review to talk about my experience here, bought and redeemed promo packs on 5/1 and redeemed on 5/2. My redemption was in purgatory forever and the randomly my account got restricted like everyone else. I saw people were getting emails saying they had a problem and people were going to get paid out, no biggie, flash forward to now I still haven’t gotten paid, and I wake up today to see that my account is no longer restricted!! But my redemption is completey gone and now I see that my account was charged 3 times today by spindoo for a total of 600 dollars. Now I have to dispute this with my bank. Very frustrating
2 maggio 2026
Non scritta su invito
Risposta di Spindoo
Hi Brandon,
We’re truly sorry to hear about your experience and completely understand how frustrating and concerning this situation must feel.
We sincerely apologize for the confusion regarding your redemption status and recent transactions.
Please know that certain account actions and redemption requests may undergo additional internal review and verification processes.
We strongly encourage you to contact our Support Team directly so we can investigate your case in detail with the relevant team and provide clarification regarding your account activity and redemption status.
Thank you for your patience and for bringing this matter to our attention.
This company used to be great
This company used to be great. Back in April I even set a redemption that got approved the same day and in the next day the funds were in my bank account. Recently though on May 1st they dropped some big spring promos. I won over a thousand dollars. However, now it's been 11 days since I redeemed and I'm seeing no movement here. My account says it is locked when I hit redeem. However, my old redemption is still pending. When I ask support I get scripted replies that do nothing to address my questions. It almost reminds me how a politician would answer a question without actually answering it.
13 maggio 2026
Non scritta su invito
Risposta di Spindoo
Hi Scott,
We’re truly sorry to hear about your recent experience and completely understand your frustration, especially after previously having smooth and fast redemption experiences with us.
We sincerely apologize for the delay, the restriction message on your account, and the feeling that your concerns have not been fully addressed. Please know that the relevant team is actively reviewing affected cases individually, and some reviews may require additional internal checks which can impact the usual redemption timeframe.
We also understand your feedback regarding the support responses, and we appreciate you taking the time to share it. Our intention is always to provide the most accurate updates possible while the review remains ongoing.
Thank you for your patience and for being part of our community.
Made a redemption for $1540.08 on May…
Made a redemption for $1540.08 on May 2nd. Their Terms and Conditions state it will take up to 2 days to approve a redemption request. Woke up today, 11 days later to find that the redemption request was canceled on their side and the withdrawal was not processed. Not only was the withdrawal not processed, the funds were not returned to my Spindoo account. Untrustworthy site, unhelpful support. Stay away!
2 maggio 2026
Non scritta su invito
Risposta di Spindoo
Hello Johnny,
We’re truly sorry to hear about your experience and understand how concerning and frustrating this situation must be.
We sincerely apologize for the confusion regarding your redemption request and account balance visibility.
We understand your concerns regarding the timeframe and communication, and we would appreciate the opportunity to investigate your case further. Please contact our Support Team directly so we can review the details of your account and provide any available updates.
Thank you for your patience and feedback.
Purchases refunded and profit removed
Absolutely horrendous casino! First I bought $900 worth of packs and was lucky enough to submit a $1400+ redemption. Then I saw that my account was restricted like many others. And now, about ten days later, they have refunded my purchase and removed over $500 in profit, presumably because they didn't like how much money I made! Avoid avoid avoid.
12 maggio 2026
Non scritta su invito
Risposta di Spindoo
Hello Matt,
We’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation must feel.
We sincerely apologize for the confusion regarding your account status, purchases, and redemption. Please note that certain account activities and redemption requests may undergo additional internal verification and security reviews, which can affect account access and transaction visibility while the process is ongoing.
We understand your concerns and would appreciate the opportunity to review your case further with the relevant team. Please contact our Support Team directly so we can investigate the matter in more detail and provide any available updates regarding your account.
Thank you for your patience and for sharing your feedback.
Used to be good but stay clear!
Used to be good but stay clear!
Upon purchasing recent promo packs, I was scammed out of 750.00 for purchasing those packs and another 800 that I won on top of that. My redemption was not only cleared from the transaction page but there has been ZERO communication to the matter. If it's concerning the promo packs, then why are they available & popping up like spam? At very least just refund peoples original purchases. Many more of these responses will soon follow I'm sure. I did absolutely nothing wrong here.
This promo deal may have been a scam from the start of a dying out casino trying to make its last squeezes out of its loyal customers.
EDIT: I was refunded PARTIALLY for my purchases but still missing 170.00. Any trace of profits were deleted and multiple diff excuses were made. I’ll update again if they refund the remaining amount.
12 maggio 2026
Non scritta su invito
Risposta di Spindoo
Hello, GrailSoup
We sincerely apologise for the frustration and inconvenience caused by this situation, and we completely understand your concerns.
Please know that our team is still actively reviewing each affected case individually to ensure everything is handled properly and fairly. We understand how important clear communication and timely resolutions are, and we regret that your experience has not reflected the level of service we aim to provide.
We kindly ask that you contact us directly through our support channels so we can further review your specific case and provide you with the most accurate assistance and updates available.
We truly appreciate your patience while the investigations are ongoing and thank you for bringing your concerns to our attention.
Warning, they may just take your cash.
Made several purchases through Spindoo, won a little, NOT EVEN A LOT. After that, my account was suddenly restricted, and it’s now been weeks with no payout. Very frustrating experience and disappointing customer support.
1 maggio 2026
Non scritta su invito
Risposta di Spindoo
Hi, Michael
We’re very sorry to hear about your experience and completely understand how frustrating and disappointing this situation must feel.
Please know that account restrictions and redemption delays may occur when additional verification or internal security checks are required. We understand how concerning it can be to wait for updates, especially when enjoying the platform.
We sincerely apologize for the inconvenience and would appreciate the opportunity to review your case further. Please contact our Support Team directly so we can look into the details of your account and provide any available updates.
Thank you for your patience and feedback.
More consecutive wins than any other social casino
I've had more consecutive wins on this website than any of the other 50 I've tried. I didn't think I'd find a favorite, but I guess I did now. Won 325+ after first purchase, cashed out & received a day later. 2 more exact same thing but won 100 & 99. Am still awaiting those funds. Overall, great site, I do recommend. And this is my first trust pilot review for a social casino
11 maggio 2026
Risposta di Spindoo
Hello Matlin,
Thank you so much for such an amazing review and for choosing us as your favorite!
We’re thrilled to hear you’ve been enjoying your experience, your wins, and our games. Congratulations on those awesome cashouts as well! It means a lot to us that your very first Trustpilot review for a social casino was about Spindoo.
We also appreciate your patience regarding your pending redemptions, and we hope you continue having lots of fun and success on the platform.
Thank you again for your support and recommendation — we’re so happy to have you as part of our community!
some sales deals may not be accurate
Everything was fine until the last couple of weeks and now this casino is withholding redemptions. My redemption is going on a week and a half and previous ones took less than 48 hours. Submitted two inquiries and received generic stall responses without any idea of when they if or will pay out my valid winnings and deposits. UPDATE- they refunded my credit card and gave me a few extra coins. I am changing review to 3 star from 1 as they must have made a mistake when posting a sale-at least they tried to work out the problem but I don't know if it is good to trust their sales anymore.
30 aprile 2026
Non scritta su invito
Risposta di Spindoo
Hello JK,
We’re truly sorry to hear about your recent experience and completely understand how upsetting and frustrating this delay must feel, especially after having previous redemptions processed much faster.
We sincerely apologize for the lack of clarity and for any impression that your concerns were not being individually addressed. Please know that the relevant team is actively reviewing affected cases, and we understand how important timely communication and transparency are during situations like this.
We appreciate your patience while the review is ongoing, and we want to reassure you that updates will be shared via email as soon as more information becomes available regarding your redemption.
Thank you for taking the time to share your feedback with us.
Redemption Extortion, stay away if you care about receiving your prizes
Large redemption withheld for multiple weeks without explanation. Nearly 500….Player ID 26756467
I will take down this review when my prize is delivered.
Site was tons of fun and quick to payout until this issue which is going on for multiple weeks at this point. Disappointing
12 maggio 2026
Non scritta su invito
Risposta di Spindoo
Hi, Neexbets
We sincerely apologize for the frustration and disappointment this situation has caused.
We understand your concern regarding the delayed redemption, especially after previously having positive experiences on the platform. Please rest assured that your case is currently under review by the relevant team, and all necessary checks are being handled as carefully and quickly as possible.
We truly appreciate your patience and understanding while this matter is being resolved, and any updates regarding your redemption will be communicated to you directly via email as soon as available.
Account Restricted with $410 stuck
This incident happened 11 days ago. Support refuses to respond to my email anymore. The last two time that I contacted support, they refused to respond.
They have a bot on trustpilot that is giving copy and paste responses, as if they’re helping us but they’re not!
1 maggio 2026
Non scritta su invito
Risposta di Spindoo
Hi Keishaun,
We’re truly sorry to hear about your experience and understand how frustrating this situation must be.
Please rest assured that your case is currently under review by the relevant team. Account restrictions and redemption reviews may sometimes require additional internal checks, which can affect the timeframe for completion.
We sincerely apologize for the delay and appreciate your patience while our team works to resolve the matter. As soon as there is any update available regarding your account or redemption, you will be notified directly via email.
I submitted a redemption request back…
I submitted a redemption request back on 5/1 /2026 and their support keeps telling that they are working on an issues with no ETA on when it will be resolved.
1 maggio 2026
Non scritta su invito
Risposta di Spindoo
Hi Manuel,
We sincerely apologize for the frustration and understand your concern regarding the delay.
At the moment, the relevant team is actively working on the issue and reviewing affected cases individually. Unfortunately, we do not yet have an estimated timeframe to share, but please rest assured that your case is still under review and updates will be provided via email as soon as more information becomes available.
We truly appreciate your patience and understanding during this process.
For this casino my account says…
For this casino my account says restricted, and they are not allowing me to redeem.
I will update if they fix this.
3 maggio 2026
Non scritta su invito
Risposta di Spindoo
Hi Joshua,
Thank you for sharing your feedback with us.
We're truly sorry to hear about that and we will do our best to help.
We are unable to discuss any account information via public channels.
We kindly ask you to contact us with your registered email address, and we will be happy to discuss your account further.
Thank you for your understanding!
Risposta di Spindoo
Hi there,
Thank you so much for sharing your positive feedback, we truly appreciate it.
We wish you the best of luck in the games!
If you have any questions, please feel free to contact us anytime - we are here to help!
Awesome games first time playing today
9 maggio 2026
Risposta di Spindoo
Hi James,
Thank you for taking the time to write us a review! Thank you for choosing Spindoo.us!
We do appreciate your valuable feedback. We are really happy to know about your feedback towards our customer support team. Your satisfaction motivates us to keep pushing forward and sets the tone for excellence in all we do. Here at Spindoo.us, we can’t wait to exceed your expectations, and we’re committed to providing you with the best gaming experience.
Thank you once again!
Account Restricted and No Update
Spent over $900 on Spindoo and submitted a redemption on May 1st, 2026. The very next day, my account was suddenly restricted with no proper explanation. Since then, every communication I’ve received from support has been nothing but copy-and-paste generic responses with no real updates or transparency.
It’s extremely frustrating to have an account restricted right after attempting to redeem winnings. Customer support has been unhelpful, slow, and unwilling to provide actual answers. As a paying customer, I expected far better treatment and communication.
Until this issue is resolved and my redemption is processed, I cannot recommend Spindoo to anyone. All replies under trustpilot has been copy and pasted, they do not reach out to you, you have to reach out to customer support and they just give you a generic answer. If this does get fixed by 5/15/26 I will be submitting a chargeback with my banks. Highly not recommend
Edit: As of 5/14/26, Spindoo cancelled the promotional packages I bought and refunded my amount to my card. They claim they had a “technical error”, however, if I were to bought the promotional package and lost it all, would they have refunded me? Truly would not recommend this casino, they f up on their end and put the promotions up live for thousands to buy but would not honor the redemption.
30 aprile 2026
Non scritta su invito
Risposta di Spindoo
Hello Hue,
We’re truly sorry to hear about your experience and completely understand the frustration and disappointment caused by this situation.
We sincerely apologize for the delays, the communication experience, and the concerns surrounding the affected promotional offers and redemption requests.
Please note that in certain situations, additional internal reviews and payment-related checks may be required, which can impact standard processing times and completion of redemption.
Your comments will be shared internally with the relevant team for review.
We understand and respect your feedback regarding how this situation was handled, and we sincerely regret the frustration and inconvenience caused.
Thank you for taking the time to share your experience.
Account restricted after large redemption
This social casino is making me wait a very long time for my payout after I paid $900* on sales they had the other day. I emailed them multiple times and I always get a generic response that they're getting things sorted out. They don't mind taking my money in seconds but when it comes to paying me, they're making me wait. Unacceptable.
2 maggio 2026
Non scritta su invito
Risposta di Spindoo
Hi Clapd,
Thank you for writing us a review for Spindoo.
I understand that you have concerns with regard to your redemption. I can only imagine how tough this is for you, and I'm truly sorry you're experiencing it. Please know I'm here to support you in any way I can.
Kindly get in touch with our support team so we can keep you updated with the progress of your concern. Rest assured our relevant team is doing their best to restore the access as soon as possible.
We appreciate your patience and understanding.
Risposta di Spindoo
Hi Lora,
Thank you for taking the time to write us a review! Thank you for choosing Spindoo.us!
We do appreciate your valuable feedback. We are really happy to know about your feedback towards our customer support team. Your satisfaction motivates us to keep pushing forward and sets the tone for excellence in all we do. Here at Spindoo.us, we can’t wait to exceed your expectations, and we’re committed to providing you with the best gaming experience.
Thank you once again!
Should you have any other questions or concerns, please don't hesitate to contact our Customer Support Team via email or through our 'Live Chat' facility. We are more than willing to respond to you with any inquiries you may have.
Risposta di Spindoo
Hi Yanelis,
Thank you for taking the time to write us a review! Thank you for choosing Spindoo.us!
We do appreciate your valuable feedback. We are really happy to know about your feedback towards our customer support team. Your satisfaction motivates us to keep pushing forward and sets the tone for excellence in all we do. Here at Spindoo.us, we can’t wait to exceed your expectations, and we’re committed to providing you with the best gaming experience.
Thank you once again!
Should you have any other questions or concerns, please don't hesitate to contact our Customer Support Team via email or through our 'Live Chat' facility. We are more than willing to respond to you with any inquiries you may have.
Risposta di Spindoo
Hi Nicholas,
Thanks for taking the time to share your feedback with us.
Your input is important to us, and it helps us understand where we can improve. We’re always working to make things better, and your comments are a valuable part of that process.
We appreciate your support and hope to have the opportunity to provide you with a better experience in the future.
Redemtion
I had a similar experience recently when my redemption was restricted but I just received an approval email so this is definitely not a scam! Im sure they just had a kink in the system. Thanks Spindoo!
8 maggio 2026
Non scritta su invito
Risposta di Spindoo
Hi Michael,
Thank you for taking the time to leave your review and for sharing your recent experience. We truly appreciate your feedback and your kind words.
We’re glad to hear that your redemption was approved and we’re sorry for any confusion or frustration caused by the restriction. We’re grateful that you understood it was likely just a temporary issue. Your trust and patience mean a lot to us.
Thanks again for supporting Spindoo. We’re happy we could make things right for you!
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