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Valutata 1 stelle su 5

Awful experience and unethical company. They wrongfully charged me, refused to refund me, and tried to get me to be positive to offer it to me. They tried to not reply to me just so they wouldn't have... Leggi di più

Valutata 1 stelle su 5

Completely useless for bot removal. My account is screaming with bots. Spikerz didn't detect any! I cancelled the service immediately during the trial and then it gave me the option to talk to someone... Leggi di più

Valutata 1 stelle su 5

What a con - I have been using this service on a trial and have been trying to cancel through the website and by emailing them. The only correspondence they have given me is a reminder that my... Leggi di più

Valutata 5 stelle su 5

I've been using IG for my business for years, and the amount of bots I had was just too high. I tried the 7 days free trial on Spikerz and they detected my bots in a few seconds and helped me protect... Leggi di più

Dettagli dell'azienda

  1. Servizio di sicurezza informatica

Scritti dall'azienda

Social media protection for influencers, businesses and agencies. Providing full protection from social media hacking, platform banning and shadow banning, impersonation and spam on Instagram, TikTok, Facebook, and YouTube.


Informazioni di contatto

2,2

Scarso

TrustScore 2 su 5

27 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,2

Tutte le recensioni

(27)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Awful experience and unethical company

Awful experience and unethical company. They wrongfully charged me, refused to refund me, and tried to get me to be positive to offer it to me. They tried to not reply to me just so they wouldn't have to refund me. Finally did. Bad company and ethics, don't give them your money.

15 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Does't work at all, don't waste your time!

I agree with the other reviews: support is very poor. The program claims it will remove bots and improve your profile. This isn't true. After the initial testing phase, the program developed numerous bugs. I called the internal team to discuss the various bugs. They apologized and extended the trial period to fix them, but nothing changed. The idea was sound, but the end result was disappointing. I wasted weeks for nothing.

18 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

I signed up for a trial and couldn’t…

I signed up for a trial and couldn’t figure out how to cancel. I emailed them requesting to cancel and they never did. They make it difficult to figure out how to cancel your subscription. After they charged my card I asked them to refund my money because I didn’t want to the service and they refused.

15 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

DO NOT SIGN UP FOR THEIR TRIAL

Extremely disappointing experience with Spikerz. I reached out before my trial ended to cancel my subscription, but their support team was unavailable. Instead of honoring my request, they prolonged the process, ignored my initial message, and ended up charging me $45 anyway.

When I followed up, their responses were dismissive and unhelpful, blaming me for not manually checking chat updates instead of taking responsibility for their lack of proper customer service. This is unethical business practice, and I wouldn’t recommend this service to anyone.

If you’re considering Spikerz, beware—they make cancellations unnecessarily difficult and will charge you even if you request to cancel on time. Avoid at all costs.

4 febbraio 2025
Non scritta su invito
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Risposta di Spikerz

Hey Adel,
I appreciate you sharing your experience, and I understand how frustrating this situation must have been for you. That’s not the experience we want for our customers, and I want to make sure we sort this out.

I sent you an email a few days ago to address this and find a solution. If you haven’t seen it, please check your inbox, and feel free to reach out so we can resolve this as quickly as possible. We value transparency and fairness, and I want to make sure your concerns are properly addressed.

Looking forward to your response so we can take care of this for you. :)

Warm Regards,
Spikerz Support Team

Valutata 1 stelle su 5

- ich wollte abo bots auf youtube…

- ich wollte abo bots auf youtube entfernen , leider kam da nichts als noch nicht verfügbar, werben mit abo bots entferner für youtube und dann so so ein mist. nie wieder habe es gleich wieder gekündigt bevor ich dieser müll website 30euro gönne

19 novembre 2024
Non scritta su invito
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Risposta di Spikerz

Hey EinfachSeb,
danke für dein Feedback – wir nehmen das sehr ernst und werden versuchen, es bestmöglich umzusetzen. Es tut uns leid zu hören, dass deine Erfahrung mit Spikerz nicht so war, wie du es dir erhofft hast.

Wir bieten dir die Möglichkeit, deine Bots zu identifizieren, aber aktuell ist das Entfernen nur für TikTok und Instagram verfügbar. Wir arbeiten kontinuierlich daran, unseren Service zu verbessern.

Unser Ziel ist es, Social-Media-Konten sicherer zu machen, und wir möchten sicherstellen. Falls du in Zukunft etwas benötigst, melde dich gerne bei unserem Support unter support@spikerz.com – wir helfen dir jederzeit weiter.

Liebe Grüße,
Spikerz Support Team

Valutata 1 stelle su 5

Completely useless for bot removal

Completely useless for bot removal. My account is screaming with bots. Spikerz didn't detect any! I cancelled the service immediately during the trial and then it gave me the option to talk to someone in "sales" to have manual bot removal. That just sounds like they don't have a product and they are pushing "consulting services" on to the user. I'll stop short of saying this is a scam only because I reduce my credibility.

2 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Charged despite confirmed cancellation

Started a free trial 7 July 2024. Didn’t find the platform useful as it did not provide any specific details about why some posts may be identified as “high risk” or offer any solution on how to remedy.
I emailed spikerz on 7 July, as there is no other way of cancelling your free trail in the account settings.
They responded on 7 July and acknowledged that my trial would be cancelled, stating, “Thank you for reaching out regarding the cancellation request for your subscription. I wanted to confirm that your request to cancel your free trial with Spikerz has been successfully processed, thank you for reaching out and for giving our platform a try”.
Despite this, I was still charged $37.03 AUD on 14 July. They failed to respond to two of my emails seeking answers as to why I was charged; until my bank intervened after I disputed the unauthorised transaction! I had to cancel my credit card and get a new one issued.

I do not trust this company at all and do not recommend!

14 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Very responsive and helpful!!

These guys helped me out a lot with my Insta account. My engagement was not the best in the last couple month, so I thought it might be a „Shadowban“. I googled how to get rid of it and found so many different answers, that I was quite confused.

Luckily I found these guys somehow and gave their service a shot. They did not only help me out, but also were VERY responsive at the same time, texting me back multiple times per day and I did not even pay for the service yet, since it all was in the trial period.

Great job all the way. I would always come back and work with „Spikerz“. ✌🏻

26 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

What a con

What a con - I have been using this service on a trial and have been trying to cancel through the website and by emailing them.

The only correspondence they have given me is a reminder that my trial will be expiring soon and there is nothing I need to do as it will auto renew.

A small payment was taken out during the trial period. I sent them a message on facebook which they read and didnt respond to after I said I have been trying to cancel.

My fault for not reading reviews first. But do not sign up to this company.

23 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

FAKE REVIEWS. MONEY STOLEN.

ALL THE REVIEWS ARE FAKE.THEY STOLE MY MONEY IN THE FIRST DAY! THEY SAY I HAVE FREE 7 DAYS TRIAL, THAT DOESN'T HAPPEN. AND ALSO, YOU CAN'T CANCEL THE TRIAL. DO NOT USE. DO NOT USE.

15 novembre 2023
Non scritta su invito
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Risposta di Spikerz

Dear Giveaway Monthly,

Thank you for taking the time to leave a review. We at Spikerz are committed to providing excellent customer service, and we're concerned to hear about your experience as it's our priority to address all issues promptly and fairly.

However, we couldn't find any previous records of your case in our system, and it appears that this is your first review on Trustpilot. To help us better understand and swiftly resolve your situation, could you please provide more details about the issue you faced? Rest assured, we are eager to resolve this matter to your satisfaction without any unwanted charges.

Your feedback is invaluable to us, and we look forward to the opportunity to make things right. Please feel free to reach out to us directly with any further information or concerns.

Sincerely,
Ron
Customer Service Team, Spikerz

Valutata 1 stelle su 5

SCAM

SCAM - don’t sign up for the free trail.

the “CEO” emails you 🚩 when you want to “cancel” your subscription and tells you to reply to confirm and NEVER responds.

6 novembre 2023
Non scritta su invito
Logo di Spikerz

Risposta di Spikerz

Dear Giveaway plp,

Thank you for taking the time to leave a review. We at Spikerz are committed to providing excellent customer service, and we're concerned to hear about your experience as it's our priority to address all issues promptly and fairly.

However, we couldn't find any previous records of your case in our system, and it appears that this is your first review on Trustpilot. To help us better understand and swiftly resolve your situation, could you please provide more details about the issue you faced? Rest assured, we are eager to resolve this matter to your satisfaction without any unwanted charges.

Your feedback is invaluable to us, and we look forward to the opportunity to make things right. Please feel free to reach out to us directly with any further information or concerns.

Sincerely,
Ron
Customer Service Team, Spikerz

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