Spectacles Direct Recensioni 308

TrustScore 5 su 5

5,0

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Valutata 5 stelle su 5

WOW! Placed online order Saturday. Received email on Monday requesting old glasses for measurements. New Ray Ban's with prescription lenses arrive Friday. And at half the cost of High Street retailers... Leggi di più

Valutata 5 stelle su 5

Ordered some spectacles for computing. Sent copy of prescription. They asked for measurement which I didn't have (distance between pupils). They said they would use national average but I found old... Leggi di più

Valutata 5 stelle su 5

and then I asked myself are these headaches I'm getting really a result of me quitting smoking or just possibly because since breaking my last pair of spectacles three months ago I've been making do... Leggi di più

Valutata 5 stelle su 5

I can't recommend Spectacles Direct highly enough. I placed an order on Thursday afternoon, confirmed my prescription within a couple of hours and a shiny pair of Raybans turned up on my doorstep on... Leggi di più

5,0

Eccellente

TrustScore 5 su 5

308 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

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Valutata 5 stelle su 5

Sun glasses reglazed, excellent service, competitive pricing, can see again!

I have used Spectacles Direct before and have always had good service. This time I needed new varifocal lenses in my sunglasses and used their lenses-in-glasses on-line service. I sent the old sunglasses off to them, spoke to them on the phone to discuss what I wanted and had the reglazed glasses back in less than a week. Excellent service at a very competitive price. - Recommended

20 giugno 2013
Non scritta su invito
Valutata 5 stelle su 5

Excellent company to work with - they really care

Order very easy to place but had a phone call soon after from a technician to clarify my order and make sure there were no mistakes.
Spectacles arrived within a few days.
I have used Spectacles Direct several times now and it is the same excellent service each time.

19 giugno 2013
Non scritta su invito
Valutata 5 stelle su 5

No complaints from me...

Helpful friendly staff who gave us enough attention but didn't hound us. Had enough selection with varying price ranges & brands. No hassle - exactly what it want

11 giugno 2013
Non scritta su invito
Valutata 5 stelle su 5

First class company

I almost never feel compelled to leave reviews but I have been so impressed by this company that I have to make an exception. I have just received my glasses back in less than a week since making an online request for a reglaze and they are perfect. The lenses were made up to a new prescription but are an identical specification to the original ones and an incredible 75% cheaper. Wayne, who dealt with my order, is not only thoroughly competent and professional but genuinely seems to have the customer's best interests at heart. He made the customer experience a really positive one and deserves much credit. I would have no hesitation in recommending SpectaclesDirect to anyone.

11 giugno 2013
Non scritta su invito
Valutata 5 stelle su 5

efficient, polite, organized and very reasonably priced

I would highly recommend Spectacles Direct. I had a pair of beloved 20 year old frames that I fancied wearing again. All I had to do is send them off in the little brown box with prescription details, have a chat about exactly which lens thickness I wanted and in a couple of days they were sent back to me ready to be worn. What could be easier ?

9 giugno 2013
Non scritta su invito
Valutata 5 stelle su 5

Very Impressive!

The Oakley sunglasses I bought were the best price I could find, I ordered them at 3pm and they were delivered at 11am the next day. I don't think I could be more impressed or satisfied with the overall service, and the sunglasses are perfect too.
I would absolutely buy from them again, the trustpilot feedback reassured me that this was a decent company and it's absolutely justified.

2 giugno 2013
Non scritta su invito
Valutata 1 stelle su 5

Let me down at the worst time!!

Had my glasses done intended to be a back-up pair. Had them for a week,
and when I realised I had left my main glasses at my sisters, I got them
out to wear them.

Had an important job interview, and was wearing them on for about 5
minutes when I was in and the lens fell out!

I was utterly embarrassed! I don't think this company appreciates
attention to detail or taking the time to do a job properly, or they
would not have rushed it or paid such little attention to them. I took
them to an Opticians who said the lens was too small.....How do you make
a lens too small???!!! My day was ruined. I am furious to say the
least. Never again!

22 maggio 2013
Non scritta su invito
Logo di Spectacles Direct

Risposta di Spectacles Direct

Dear Alison

I am disappointed to hear you have encountered a problem with your glasses.
We have checked with our customer service department and cannot find any correspondence from yourself in relation to the problem with your glasses .

I will send down a freepost box for you to return the glasses to us so we can inspect them to see where this has went wrong, we will refund your £19.00 back to your credit card on receipt of your glasses and any postage charges you have incurred.
I have asked our workshop to reglaze your glasses with an upgraded lens as way of compensation which comes complete with all coatings, anti reflective and scratch coat.
Please accept our apologies for this error.

Customer service department

Wayne

Valutata 5 stelle su 5

GOOD SERVICE

If you value fast AND efficient service look no further. YOU are not a number but a customer for excellent products and real service. Such an organisation deserves to prosper. I.D.U.

20 maggio 2013
Non scritta su invito
Valutata 5 stelle su 5

Extremely efficient and helpful service, rare these days

Only one criticism, it would be helpful to have a leaflet enclosed with returned order on how to adjust frames if bifocals need adjusting for correct focus, as generally this is carried out by optician when collecting glasses. Otherwise I would recommend this service to anyone with total confidence.

19 maggio 2013
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service

Very fast delivery & authentic Ray Ban Erika sunglasses that I couldn't find anywhere else.Was kept updated from the moment I ordered. Highly recommended!

19 maggio 2013
Non scritta su invito
Valutata 5 stelle su 5

First Class Service

From start to finish the service i received was first class and my lenses fit brilliantly in my ray ban glasses I would recommend to anyone

17 maggio 2013
Non scritta su invito
Valutata 5 stelle su 5

Amazing service, thank you

Always a little nervous about buying things that require customisation on the internet. I'm no optician so interpreting the prescription was not my forte.
A very quick phone cal put me at ease. I was able to upload the prescription thereby taking me out of the equation. Brilliant.
Submitted the order, was communicated with all the way through the very fast process and got the glasses delivered within 48 hours . Amazing service.
Thank you.

17 maggio 2013
Non scritta su invito

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