Sparrowsharedownership Recensioni 

I would give zero stars if I could. My lease transferred from Sage Homes to Sparrow Shared Ownership and, having endured years of inadequate service under Sage, I did not think things could get worse. They have.
Our development lacks the maintenance we pay for and there is a complete absence of transparency regarding service charges. The development was built by Crest Nicholson, who appointed Specialist Property Asset Management (SPM) as managing agent. Sparrow is my landlord under the underlease — they collect my rent and service charges and pass them to SPM on demand before a service charge summary or supporting invoices are provided, meaning leaseholders' money is handed over to the managing agent without any prior verification. Service charge deficits are then collected automatically from residents, before the accounts have been independently reviewed, let alone audited.
As a lay person with no accounting background, I personally identified significant discrepancies in the service charge accounts — including charges for works carried out at other buildings, invoices not matching the certified accounts figures, and a management fee consistently exceeding the accounts figure. These were formally raised with Sage Homes in September 2024 and with Sparrow in July 2025 and have never been adequately explained.
Insurance invoices and certificates have never been provided despite repeated formal requests spanning nearly two years. The insurance premium increased by 133% in a single year with no explanation. Both Sparrow and SPM commission supposedly independent accountant reviews — but those accountants' own reports explicitly state their work is a sample check only and does not constitute an audit. The superior lease expressly requires a proper audit. It has never been carried out.
Fire safety concerns have been raised formally since November 2022. HIGH priority remedial actions identified in the October 2024 Fire Risk Assessment remain unresolved. Sparrow confirmed in writing in May 2026 that it holds no evidence that these actions have been completed and yet they took no further actions.
I have now served a formal Section 22 preliminary notice under the Landlord and Tenant Act 1987 and intend to make applications to the First-tier Tribunal (Property Chamber) under Section 24 for appointment of an independent manager and Section 27A for determination of service charge reasonableness. I would strongly caution anyone considering a shared ownership purchase through Sparrow Shared Ownership to investigate the managing agent arrangements at their development very carefully before proceeding.

Thieves. I'm not even being hyperbolic here. I revived a letter from them informing me that I had been overcharged £400 by direct debit. Instead of paying it back they said they would subtract it from next years charges. When I pointed out that I was moving and wouldn't be here for next years charges. They just shrugged. After going through their complaints procedure they said "there is no way around it, we don't issue monetary refunds".

My case is now with the ombudsman and the guardians consumer champions team have been in touch, so I'm hoping that publicity will help me get my money back. In the mean time, if you are looking to buy a house under this company, don't. You are better off waiting for another property to come available than being tied to these crooks.

A-B groundworks were very helpful and willing to go above and beyond asking if there was any additional issues that they can rectify while on site, would highly recommend

A really good company in my experience, i have dealt with several members of staff and all have been very helpful and professional. would definitely recommend.

If I could give less than 1 star I would. They are just the worst, their service is terrible and the way they talk to residents is awful. They don't reply to emails for weeks on end and when they do they just give you rubbish advice. I made a complaint to them around how I was treated unfairly and they just backed up their own staff rather than understand where I was coming from. I hate that I am one of their residents under the shared ownership scheme and I can't wait to move and never have to deal with this awful company ever again.
If you ever buy a property with sparrow homes as the shared ownership provider honestly think twice, all they care about is taking you money every month and putting it when they say that they didn't charge you enough to cover there expenses.