Terrible customer service. Ordered a front brake kit, they sent rears. The order clearly states front brake kit. We are in the second week of a vehicle being off road due to their failure to pi... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Most impressed with Sparesbox customer service. Have purchased parts from them several times in the past couple of years. A minor problem occurred with the last order that was partially my fault and... Leggi di più
Cannot recommend highly enough!, do not hesitate to deal with these legends! Have purchased numerous parts from these guys great pricing, fast freight, well packaged. on my last order the online sy... Leggi di più
I never leave reviews but this has not been a great experience at all From Sparesbox Items on sale unavailable - it is a month since placing Order Website said 3-5 day delivery, Emailed Track... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
With our vast selection of 4x4, performance, and service parts, we’ve got all your automotive needs covered. And with huge names in tools and electronics, we can help you stock your workshop or garage as well! Since 2014, Sparesbox has grown to become the largest online auto parts store in Australia with over 260,000 loyal customers and counting! We currently sell products from over 200 reputable automotive brands, offering more than 240,000 products for all car lovers!
100% Fitment Guarantee
Shop with confidence from Sparesbox - we've got you covered.
If the part you purchase from us doesn't fit as specified, we will organise for the part to be returned to us and the correct part to be sent out at no cost to you. It's all part of our commitment to customer satisfaction and making it easier to shop auto parts online.
Informazioni di contatto
2000, Sydney, Australia
- support@sparesbox.com.au
- sparesbox.com.au
3,0
Nella media
7725 recensioni
Ha risposto al 21% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I have bought multiple parts from…
I have bought multiple parts from SparesBox and they arrive swiftly, are of excellent quality, often better than OEM parts.
21 febbraio 2025
Non scritta su invito
Risposta di Sparesbox
Thanks so much for your continued trust in SparesBox! We're delighted to hear that your parts not only arrive swiftly but also exceed your expectations compared to OEM quality. Your loyalty truly inspires us, and we look forward to helping you with your next order!
- The Sparesbox Team
Twice my package got lost
Twice my package got lost. Got sick of it not turning up and asked for a refund. I was refunded the same day.
Maybe they should be using a different freight company.
19 febbraio 2025
Non scritta su invito
Risposta di Sparesbox
We're really sorry to hear about the hassle you experienced with your order. We know how frustrating it is when packages don’t show up as expected. While we’re glad we could sort out the refund quickly, your feedback about the freight service is invaluable. We’re actively reviewing our shipping partners to ensure a more reliable experience going forward. Thank you for letting us know—we’re on it and here to help if you need anything further.
- Luke Byrnes (Head of Customer Experience)
Bowdens Mr Black
Have tried other products before....
Mr Black applied as per instructions and the results are excellent, even on "black bumpers" on a 2003 Honda CRV brought back from "greying discolouration".....
12 febbraio 2025
Non scritta su invito
Risposta di Sparesbox
Thanks for sharing your experience with Bowdens Mr Black! We're thrilled to hear it delivered excellent results on your Honda CRV, even restoring those black bumpers to their former glory. It’s always great to know our products make a real difference. Thanks again for choosing SparesBox, and we look forward to helping you with your next project!
- The Sparesbox Team
I was very pleased with the…
I was very pleased with the availability and quality of service from the supplier. The part was exactly as described and fitted the vehicle correctly. Thanks guys, I'm happy to deal with you again.
18 febbraio 2025
Non scritta su invito
Risposta di Sparesbox
Thanks so much for your kind words! We're really pleased to hear that the part was exactly as described and fitted perfectly. Your satisfaction is our priority, and we look forward to helping you again soon!
- The Sparesbox Team
Fast delivery, right parts
Really quick to ship my order. Parts were the correct ones. Can't say much more than that.
9 febbraio 2025
Non scritta su invito
Risposta di Sparesbox
Thanks for the feedback! We’re happy to hear your parts arrived so quickly and were exactly what you needed. If anything else comes up, we’re always here to help!
- The Sparesbox Team
Customer service
Customer service. Had a problem with the courier but the Sparesbox mob sorted it.
4 febbraio 2025
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Risposta di Sparesbox
We appreciate you sticking with us even when things didn’t go as planned. We’re glad we could sort out the courier issue and get you back on track. If you ever need more help or have any questions, our team is always here to assist. Thanks again for choosing Sparesbox!
- The Sparesbox Team
Risposta di Sparesbox
Thanks for the great feedback! We’re thrilled you enjoyed our fast delivery and pricing. Our team takes pride in making your experience smooth and budget friendly. We’ll be here whenever you need us again!
- The Sparesbox Team
Perfect part at a great price prompt…
Perfect part at a great price prompt delivery
28 gennaio 2025
Non scritta su invito
Risposta di Sparesbox
Great to hear, Andrew! The right part, a great price, and fast delivery - exactly what we aim for. Thanks for your support, and we look forward to helping you again!
- The Sparesbox Team
great service and products very…spare parts
great service and products very informative.
21 febbraio 2025
Non scritta su invito
Risposta di Sparesbox
Thanks for your feedback! We’re glad you found our service and products to be top-notch. Providing helpful information is what we strive for, so it’s great to hear it made a difference.
- The Sparesbox Team
Sparesbox was great
I purchased the wrong rotors and I send a email to Sparesbox , They were quick to respond and emailed me the return barcode , I posted them for free and ordered the correct ones. It was easy highly recommend sparesbox..
1 dicembre 2024
Non scritta su invito
Risposta di Sparesbox
Thanks for sharing your experience! Mistakes happen, and we’re glad our team could make the return process smooth and hassle free for you. We appreciate the recommendation and look forward to helping you again in the future!
- The Sparesbox Team
Risposta di Sparesbox
Glad to hear it, Tim! We’re all about making the process simple and getting your order to you fast. We look forward to helping you again!
- The Sparesbox Team
Super simple to order
Super simple to order
Website was easy to use
Component received with 48hours, which was perfect for me.
Overall experience was 10/10
13 febbraio 2025
Non scritta su invito
Risposta di Sparesbox
Thanks for the amazing feedback! We love hearing that your experience was smooth from start to finish. A simple ordering process, a user friendly website, and fast delivery....exactly what we aim for. We appreciate your support and look forward to helping you again soon.
- The Sparesbox Team
Cedrick’s experience
The website is easy to navigate and has a great range of products at good prices.
Will be ordering again soon.
Great people.
5 febbraio 2025
Non scritta su invito
Risposta di Sparesbox
Thanks for your review, Andrew! Great to hear you found the website easy to use and the range well priced. We appreciate your support and look forward to helping you with your next order.
- The Sparesbox Team
Good price
Good price, fast delivery, good packaging, item as advertised. Very happy.
4 febbraio 2025
Non scritta su invito
Risposta di Sparesbox
Thanks for your feedback! We appreciate your support and look forward to helping you again.
- The Sparesbox Team
Quick resolution
During my research to find the most suitable Floor jack, I was surprised to find the exact device for a considerable price reduction using Sparesbox.
After receiving the product which was delivered in a timely manner, I noticed the load wheels where if fact out of round and loose on the axle.
I contacted Tina on the help line who was understanding, resolving the issue swiftly without fuss.
7 febbraio 2025
Non scritta su invito
Risposta di Sparesbox
Thank you for sharing your experience. We’re glad you found the right floor jack at a great price and that our team could assist you quickly. While we’re sorry to hear there was an issue, it’s fantastic to know that Tina was able to resolve it smoothly for you. We appreciate your support and look forward to helping you again in the future.
- Luke Byrnes (Head of Customer Experience)
Sparesbox are my go to supply for all…
Sparesbox are my go to supply for all of my needs.
Super fast delivery to rural South Australia makes them my first choice when purchasing.
Great and easy to deal with, keep up the great work
Pete
6 febbraio 2025
Non scritta su invito
Risposta di Sparesbox
Thank you for your fantastic review, Pete. We’re thrilled to hear that we are your go to parts supplier! Providing a great experience is what we strive for, and we truly appreciate your support. We look forward to helping you again.
- The Sparesbox Team
…unbelievable
I’m still waiting for a part that wasn’t delivered with the others and 3 emails later still no response. First and last totally crap company to deal with if you call them a company 😡😡
5 dicembre 2024
Non scritta su invito
Risposta di Sparesbox
Thank you for sharing your feedback. I want to personally apologise for the frustration and disappointment this situation has caused you. It’s clear we’ve fallen short of your expectations, and I take full responsibility for ensuring we address this properly.
When you emailed us on Friday, our team was working through a higher volume that unusual post the Black Friday and Cyber Monday promotions. Hopefully you received my response from Friday which explained that your missing cabin filter was the result of an unusual error in our system. I want to assure you that this issue has been escalated to our IT and Development Team to prevent it from happening again. In the meantime, I’ve upgraded your shipping to express and prioritised your order with our eFulfillment Manager to ensure it is dispatched on Monday.
If there’s anything more I can do to assist, please don’t hesitate to reach out directly or reply to my earlier email.
Thank you for your patience and for giving us the opportunity to make this right.
- Luke Byrnes (Head of Customer Experience)
FALSE AND MISLEADING ADVERTISING
FALSE AND MISLEADING ADVERTISING. I tried to buy a 4.5 kg Bucket of Max1 Tyre Balancing Beads advertised on the Sparesbox website at $81.71 including delivery. When I went to the check out there was an addition of $9.90 for delivery, making a total of $87.52. Sparesbox needs to be avoided at all costs and reported for fraud.
LYING TIME WASTERS. Sparesbox has been warned but continues falsely advertising. I tried to buy a 200G EB200GB Bag of Easy Balance Tyre Balancing Compound advertised on the Sparesbox website at $11.21 including delivery. When I went to the check out there was an addition of $9.90 for delivery, making a total of $20.54. This company is an insult to hard working Australian and needs to be deregistered and prohibited from trading online. Warning, do not waste your hard earned money, ordering from Sparesbox. It needs to be avoided and reported for fraud and their site closed down.
FRAUDULENTVONLINE SELLER!!! I tried to buy a packet of 6.1/2 Oz TL200 Tire Repair Balancing Compound advertised on the Sparesbox website at $11.21 including delivery. When I went to the check out there was an addition of $9.90 for delivery, making a total of $20.54. Warning, do not waste your hared earned money ordering from Sparesbox which needs to be avoided at all costs and reported for fraud and their site closed down.
30 novembre 2024
Non scritta su invito
Risposta di Sparesbox
Thank you for sharing your concerns. I’d like to provide some clarity about how our pricing and shipping policies work.
Product Pricing and Shipping Costs
Our products are listed without shipping costs included. Shipping charges are calculated and added during checkout based on your location. This approach allows us to provide accurate shipping rates tailored to each customer's address.
Free Shipping Policy
There is no general reference to free shipping on our website, except during specific promotions like our current Cyber Sale. As part of this promotion, orders over $99 qualify for free shipping. Unfortunately, the orders you referenced were below this threshold, which is why the standard shipping cost was applied.
Commitment to Transparency and Integrity
At Sparesbox, we operate with transparency and integrity. We do not engage in false or misleading advertising, and we take any such claims very seriously. I can also confirm that we have received no warnings or notices from any regulatory body regarding false advertising.
We appreciate your feedback and understand the importance of clear communication. If you have further questions or need assistance with future orders, please don’t hesitate to reach out to our customer service team.
Shocking customer service
Shocking customer service!
Asked for the status of an order, got sent a generic email response with no information.
6 business day delivery has turned into 12 business days so far...
Turns out they use Couriers Please. If I knew that, I would have shopped elsewhere.
27 novembre 2024
Non scritta su invito
Risposta di Sparesbox
Thank you for sharing your honest feedback, Warwick. I’m truly sorry for the frustration and inconvenience this delay has caused. I completely understand how disappointing it is when an order takes longer than expected to arrive, especially when clear communication is so important during these times.
We understand how important it is to receive your order quickly and so we worked hard to ensure your order was dispatched promptly, leaving our warehouse the next day. However, as this falls during the start of peak courier volume with retailers offering Black Friday promotions, I can see that delivery is taking longer than estimated. Given that it's been 10 days since you placed the order and it's beyond the initial delivery estimate, I’ve reached out to Couriers Please to determine when your order will be delivered. I’ll update you personally as soon as I have more information.
We take your concerns about communication seriously and will be reviewing this internally to ensure we’re better balancing speed with detailed, personalised updates for our customers. Your experience matters to us, and we’re committed to learning from this to improve going forward.
Thank you for your patience while we work to make this right.
- Luke Byrnes (Head of Customer Experience)
Terrible Customer Support and Unreasonable Warranty Process
I purchased a Drivetech 4x4 semi-flexible solar panel from Sparesbox, expecting a quality product backed by decent customer service. After less than seven months, the panel's surface began to disintegrate from basic pressure washing—completely unacceptable for a 4WD product.
When I attempted to make a warranty claim, Sparesbox informed me that I would need to remove the permanently installed panel, buy another one at my own cost, install it, and then uninstall and return the replacement if the claim was approved. Despite providing clear photographic evidence of the damage, they repeatedly stated the supplier wouldn’t budge and refused to escalate the matter further.
It’s clear Sparesbox prioritizes following rigid processes over actually helping customers. The fact that their website doesn’t allow reviews says a lot. I won’t be purchasing from Sparesbox again.
22 novembre 2024
Non scritta su invito
Risposta di Sparesbox
Thank you for reaching out and sharing your feedback regarding your recent experience with our Drivetech 4x4 semi-flexible solar panel. I’m sorry to hear about the challenges you've encountered, and I truly understand how frustrating this situation must be for you. At Sparesbox, we aim to deliver high-quality products and a seamless customer experience, so it's disappointing to learn we’ve fallen short in meeting your expectations.
Regarding your warranty claim, I’d like to clarify that in order for us to process a warranty claim with the supplier, the panel does need to be returned for assessment. I completely understand how inconvenient this process may feel, especially given the permanent nature of your panel’s installation. However, this step is essential for initiating the evaluation required by the manufacturer.
Additionally, after reviewing your case and the nature of the damage, I wanted to provide some guidance on solar panel care to prevent issues in the future. Specifically, we strongly advise against using a pressure washer to clean solar panels. This is because:
Damage Risk: The high pressure can scratch, crack, or puncture the surface, impacting both the functionality and longevity of the panel.
Warranty Implications: Many manufacturers, including this supplier, caution against pressure washing as it can void the warranty.
Water Intrusion: High-pressure water may force moisture and debris into delicate wiring or electronics, potentially causing irreversible damage.
For routine cleaning, we recommend using a soft cloth or sponge with mild soapy water and gently rinsing with a low-pressure hose.
We’re here to support you through the warranty process as smoothly as possible. If you have any questions regarding the return or the warranty process, please don’t hesitate to reach out to us directly.
Luke Byrnes (Head of Customer Experience)
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