From the inital sign up process, through children becoming adults, and moving house, I've always found the phone gets answered by a real person who cares. The service feels very personalised - rare t... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Easy to complete claim form, very swift service with updates on payment, which is usually within a few days. Any questions I’ve had over the years the staff have been friendly, professional and inform... Leggi di più
L'azienda ha risposto
The website was easy to access and use. My claims were dealt with very quickly and effectively. Initially i received an email to confirm my claims had been received and would be accessed. This was don... Leggi di più
it is proving easier than thought doing this on line - however do miss personal contact and sometimes being able to drop forms in Thanks for being so helpful
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Sovereign Health Care has been making health care more affordable for over 150 years. Today, Sovereign Health Care is one of the UK’s leading cash plan providers, and it still stands by the original principle of a hospital fund – to support people when they need to access health care.
Informazioni di contatto
2nd Floor, West Wing, The Waterfront, Salts Mill Road, Shipley, Bradford, BD17 7EZ, Bradford, Regno Unito
- 01274 841130
- help@sovereignhealthcare.co.uk
- sovereignhealthcare.co.uk
4,8
Eccellente
5K recensioni
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The claim was easy to submit and…
The claim was easy to submit and payment did not take long at all to reach my account
10 agosto 2026
Risposta di Sovereign Health Care
Hi Ursula, we're so pleased you found the claims process easy and that your payment reached your account quickly. Thank you for your feedback!
Best wishes, The Sovereign Team.
Prompt payment
10 agosto 2026
Risposta di Sovereign Health Care
Hi Christina, many thanks for your 5-star review!
Best wishes, The Sovereign Team.
You can actually speak to a human…
You can actually speak to a human being,which is very rare these days.The service is very good 10/10
10 agosto 2026
Risposta di Sovereign Health Care
Hi there, it's great to hear you've had a 10/10 service from the team! Many thanks for your 5 star review!
Best wishes, The Sovereign Team.
Easy to claim online.
Easy to claim online.
Kept updated and the claim was processed quickly.
6 agosto 2026
Risposta di Sovereign Health Care
Hi Diane, we're happy to hear that our online claim process was easy and efficient for you. We appreciate your positive feedback!
Best wishes, The Sovereign Team.
A bit like a car third party warranty - it's not covered...
The default position is they don't pay out because of the small print and various exclusions, making it fairly pointless in reality. Although on the face of it it's great, when you submit your claim you'll discover it's not 'made easy' and not covered at all, or only partly. Waste of time.
13 agosto 2026
Non scritta su invito
Risposta di Sovereign Health Care
Hi there,
We're sorry to read this feedback. We aim to be fair and transparent in every claim we assess, and any decision we make is based on the terms of the policy - which we encourage customers to read before paying for treatment.
Please get in touch with our Customer Support team if you’d like to discuss this further.
Best wishes,
The Sovereign Team
Very easy and straightforward prosses…
Very easy and straightforward prosses to put a claim in it was processed and paid out within 7 working days
7 agosto 2026
Risposta di Sovereign Health Care
Hi there, we're so pleased you found the claims process easy and straightforward, and that your claim was processed and paid out quickly. Thank you for your review.
Best wishes, The Sovereign Team.
Risposta di Sovereign Health Care
Hi Margaret, we're pleased to hear that your claim was handled efficiently. Thank you for your review.
Best wishes, The Sovereign Team.
Risposta di Sovereign Health Care
Hi Andrew, this is great to hear. Thank you for taking the time to leave your review.
Best wishes, The Sovereign Team.
Risposta di Sovereign Health Care
Hi Michael, it's great to hear that your claim was settled quickly. Thank you for your review.
Best wishes, The Sovereign Team.
Always fast to respond and to pay out…
Always fast to respond and to pay out for claims
7 agosto 2026
Risposta di Sovereign Health Care
Hi John, we're happy to hear that you've consistently experienced fast responses and prompt payouts for your claims. Thank you for your review.
Best wishes, The Sovereign Team.
Very straightfoward to claim back
7 agosto 2026
Risposta di Sovereign Health Care
Hi there, we're pleased to hear you found the claims process straightforward. Thank you for your review!
Best wishes, The Sovereign Team.
Always quick to respond
Always quick to respond. Unfortunately don’t make claiming user friendly for the elderly. No longer send out claim form after payment. I have never been able to use on-line claiming! Something always goes wrong (usually scanning & attaching receipt).
6 agosto 2026
Risposta di Sovereign Health Care
Hi there, thank you for your feedback.
We're pleased to hear you've found our team quick to respond. We're sorry to hear you've experienced difficulties using online claiming and understand this can be frustrating.
We have now amended your policy to send a paper claim form to you after your claims are processed. Please remember that if you ever need any assistance with making a claim, our Customer Support team will be happy to help.
Best wishes, The Sovereign Team.
Everything was easy to make a claim and…
Everything was easy to make a claim and the payment was very quick.
6 agosto 2026
Risposta di Sovereign Health Care
Hi Christine, we're pleased to hear that you found the claims process straightforward and that your payment was processed quickly. Thank you for your review!
Best wishes, The Sovereign Team.
Risposta di Sovereign Health Care
Hi Eileen, we're pleased to hear you're happy with our service. Thank you for your review.
Best wishes, The Sovereign Team.
Risposta di Sovereign Health Care
Hi Syed, this is great to hear. Thank you for taking the time to leave your review.
Best wishes, The Sovereign Team.
Risposta di Sovereign Health Care
Hi Sandra, we're pleased to hear that you found submitting your claim easy and you received a prompt reply and quick payment. Thank you for your review.
Best wishes, The Sovereign Team.
Been with sovereign health for deten…
Been with sovereign health for ten years +, put a claim in for dental which i have only ever done maybe twice in the past. Only for them to sent my claim back 00.said I needed more evidence as my visa payment wasn't good enough even though I had the practice name on it , so I also sent my email receipt to still not good enough came back 00.so won't be using them again cancelled my two policies with .very bad service
27 luglio 2026
Non scritta su invito
Risposta di Sovereign Health Care
Hi there, thank you for your review.
We're sorry to hear you're unhappy with your recent claims experience, and sorry to hear you've decided to cancel your policies.
In order for us to process a claim, certain mandatory information must be visible on the receipt submitted. Unfortunately, a card payment slip or till receipt on its own doesn't contain all the information we need to assess a claim. To help with this, the online customer area explains the five key pieces of information that should be included on a valid receipt.
If you'd like to discuss your claim in more detail, or resubmit it with a valid receipt, our Customer Support team will be happy to help. You can contact us on 01274 841130 (Monday to Thursday, 9am to 5pm, and Friday, 9am to 4pm).
Best wishes, The Sovereign Team
The staff we very friendly and helpful…
The staff we very friendly and helpful - considerate to my needs
Although if the money is taken on a regular monthly basis then i feel that all valid receipts should be honoured despite the time lapse
4 agosto 2026
Risposta di Sovereign Health Care
Hi there, thank you for your review and for your kind comments about our team.
We're delighted to hear you found our staff friendly, helpful and considerate to your needs.
We also appreciate your feedback regarding claim submission timescales. Claims need to be submitted within 12 months of the date treatment was received. This helps us assess claims accurately and ensures they are considered in line with the policy terms.
Thank you again for taking the time to leave a review.
Best wishes, The Sovereign Team
Great communication with customer…
Great communication with customer service payment went through no problem nice to have a service that delivers
4 agosto 2026
Risposta di Sovereign Health Care
Hi Kerry, we're pleased to hear that you had great communication with our customer support team and that your payment processed smoothly. Thank you for your review!
Best wishes, The Sovereign Team.
Risposta di Sovereign Health Care
Hi Jackie, thank you for your review! We're glad we could quickly and easily resolve things for you.
Best wishes, The Sovereign Team.
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