Sovely Recensioni 

29
•
TrustScore 2 su 5

2,1

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 1 stelle su 5

This was probably my worst experience ordering anything on line. It wasn’t possible to order without the barrage of automatic scrolling of various products I had no interest in. The final checkout did... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Beware! Simply a scam! Once they get your credit card number, they automatically change your one-time order into a subscription, and they charge you for priority and insured shipping, effectively doub... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Same as all of the rest of the complaints. No customer service. Once they have your card number, they just keep using it and sending stinky detergent. It does work, but not worth having to go through... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had trouble getting a refund and order cancellation but after some back and fourth they said they updated their internal process so that it doesn't happen again to future customers. Thank you! Pr... Leggi di più

L'azienda ha risposto


Informazioni di contatto

2,1

Scarso

TrustScore 2 su 5

29 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 91% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

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2,1

Tutte le recensioni

(29)

29 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I have sent multiple complaints -- No…

I have sent multiple complaints -- No Response I am cancelling my subscription and will have my bank block them.

16 settembre 2026
Non scritta su invito
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Risposta di Sovely

Hi JDOM,

We’re very sorry to hear that you’ve reached out multiple times without receiving a response. That’s certainly not the experience we want anyone to have with our support team.

Unfortunately, we’re unable to identify your account from the information available here. Could you please email us directly at admin@sovely.co? Our team will then look into this and make sure your request is properly taken care of.

Emily
Sovely Customer Care

Valutata 1 stelle su 5

Scammers from China selling Sub-par products on AutoShip

I saw an ad for detergent sheets for the clothes washer. As I began the order process, they kept offering more discounts for more of the product I needed. It had a 30-day money-back guarantee, so I thought it would be fine.

The package arrived with everything I had purchased, and I started using the sheets and found them okay—just adequate, not nearly as good as the ones they replaced. I thought, "I should return these for a money-back guarantee." That's when the chaos started. Next thing I know, I'm getting another batch of these things, the same quantity I ordered the first time, just barely 30 days later.

I soon discovered I had been unwittingly enrolled in a subscription plan and hadn't been notified in advance of the next shipment. I contacted the company and told them to cancel the shipments and return my money.

They would not. They told me I'd have to return the product to China, even though they shipped from a Florida address. I went to their website and saw that they have U.S. offices, but they still insisted I ship it back to China for a refund.

This company has engaged in deceptive practices with consumers, and I believe they should be shut down. I would never advise buying a product from this company because, before you know it, you can't get your money back, you can't cancel a subscription, and you can't return the product.

Please avoid this company at all costs.

15 agosto 2026
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Risposta di Sovely

Hey Mitch,

We’re truly sorry that your experience with Sovely has left you feeling this way. This is absolutely not the experience we want to create for our customers, nor how we want anyone to feel after giving our products a try.

We’d like to take another look at how your situation was handled, particularly around the return and refund. You can expect an email from our team shortly so we can see if there’s a better way to resolve this.

Emily
Sovely Customer Care

Valutata 1 stelle su 5

BAD BUSINESS PRACTICES ALL ROUND

I am furious. I immediately asked to cancel the order because despite a promised discount the price at checkout was $ 49.90 for laundry sheets! It was supposed to be less than $ 15. According to the website if you ask to cancel a one time order within 2 hours it can be cancelled. But I was not given that option, just told it cannot be cancelled. It took 2+ weeks for the items to arrive, so what the bleep was so hard to cancel? Today another order was placed with NO announcement that a subscription order is about to be fulfilled, so no ability to cancel in advance. There was NO mention of a subscription in the ad I responded to and now they have IMHO stolen another $ 49.90. i have contacted again and we shall see, but this is now costing me twice in shipping fees back to them for something I never wanted to receive. BAD BUSINESS PRACTICES ALL ROUND. I could not find an option to leave a review on their site, nor see any of the 300+ reviews they brag about. When the first order arrived I was knocked over by the strong unpleasant odor. I hope this prevents someone else having a stressfull, horrible, and costly experience with this company.

10 settembre 2026
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Risposta di Sovely

Hi Pamela,

Thank you for taking the time to explain everything that happened. It’s clear from your review that this wasn’t just one issue, and we don’t want to give you a generic response without properly looking into the full situation.

Our team will be reaching out to you by email so we can review what happened with your orders and work towards a proper resolution.

Emily
Sovely Customer Care

Valutata 1 stelle su 5

Auto subscribe is sneaky

Auto subscribe is sneaky. I was charged for auto shipment eventhough I did not want a recurring purchase. I am in the process of trying to cancel the auto subscribe I never asked for, so I can not be charged another $54.00. Even IF the laundry sheets are incredible, this way of treating the customer is a big enough turn off that I will never buy from Sovely again.

9 settembre 2026
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Risposta di Sovely

Hi Anna Lundgren,

We’re sorry to hear about your experience. You can expect an email from us shortly so we can look into this with you and make sure everything is properly taken care of.

Emily
Sovely Customer Care

Valutata 1 stelle su 5

I got an email saying I had ordered a…

I got an email saying I had ordered a second package of sheets though I had hardly used any of the first. I contacted them and they said I had selected a subsciption when I first ordered though I did not. The sheets don't do a very good job cleaning my clothes.

7 settembre 2026
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Risposta di Sovely

Hi Mike,

We’re sorry to hear that the cleaning performance of the sheets hasn’t met your expectations, and we’d like to look into this further.

Could you please email us at admin@sovely.co? This will allow our team to take a closer look at your situation and see how we can best help.

We hope to hear from you soon.

Emily
Sovely Customer Care

Valutata 1 stelle su 5

Terrible

Terrible - avoid. They sent the wrong product then charged again a month later. I did not sign up for a subscription. Not even sure how to cancel.

7 settembre 2026
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Risposta di Sovely

Hi Chris,

We’re really sorry to hear about your experience, especially that you received the wrong product.

We’d like to make this right and will make sure you receive the correct product at no additional cost. You can also expect an email from us shortly so we can look into everything else and make sure this is properly resolved for you.

We hope we can make this right.

Emily
Sovely Customer Care

Valutata 1 stelle su 5

I tried this product but was infuriated…

I tried this product but was infuriated when I got billed again a month later. They sign you up for a subscription without your consent. Looking again there are words in the fine print but very hidden and never say subscription.
This is EVIL and not trustworthy. When I wrote to support they said something clever about people missing the detail, but still didn't say how I could cancel.

2 settembre 2026
Non scritta su invito
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Risposta di Sovely

Hi Scott,

We’re very sorry to hear about your experience and understand your frustration. We’d really appreciate the opportunity to look into this further and see how we can make things right for you.

We’ve reached out to you directly by email and hope to hear back from you so we can work towards a solution together.

Emily
Sovely Customer Care

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