Extremely Disappointing Service and Unprofessional Management
One of the worst customer service experiences I've ever had. It's been an entire month, and my customer portal still hasn't been activated. Despite repeated follow-ups, I am still waiting for a proper response.
If a company cannot handle something as basic as activating a customer's portal within 30 days, how can anyone trust them with valuable parcels and shipments?
The level of incompetence, irresponsibility, and unprofessionalism is unbelievable. It genuinely feels like the staff has no interest in doing their jobs or resolving customer issues. The entire operation reminds me of a poorly managed government office, where nothing gets done unless customers repeatedly chase the staff.
There is absolutely no sense of urgency, accountability, or respect for customers' time. If this is how they treat customers before even starting their services, I can only imagine how poorly they would handle actual shipments and delivery complaints.
Extremely pathetic management, terrible customer support, and a complete waste of time. I would strongly advise others to think twice before trusting this company with their business.