The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was di... Leggi di più
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I was so impressed with the service I received from Kyle, he went out of his way to send pictures and give me information on the product I wanted. Item arrived in perfect condition and I will definite... Leggi di più
I bought the Solenco 5L Low Energy Dehumidifier for my husband after a particularly rainy season turned his office into something between a sauna and a swamp. It got so humid that even important doc... Leggi di più
I purchased the Arete 2 and have never been happier. Energy consumption is very low and it is easy to empty. Being a Smart device it has afforded the ability to pre-program a schedule and runs perfect... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Informazioni di contatto
Sud Africa
- solencostore.com
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
3rd unit
3rd unit we have purchased. Quality and service has been brilliant everytime.
Best "Getting started" experience of any appliance I've bought
The process went smoothly. The only thing that could have been better was an expected arrival date from the courier. I waited a few days without feedback for the delivery.
When it arrived, I was impressed. The instructions are very clear and the design simple and robust so that the units were very easy to unpack and get up and running. It was a breeze to link them to SmartLife. It's too soon to tell how big a difference they make, but so far, very good.
Personal Service - Port Elizabeth
Michiel's (PE) personal help on more than one occasion.
Easy to order and delivery was fast and…
Easy to order and delivery was fast and smooth. The heater itself is a superstar. Heats the area efficiently and quietly!
Seamless
The website is user-friendly and product descriptions are helpful. Easy to order and I was kept up to date re the delivery.
Waited about 3 years for a replacement filter
For about 3 years, I couldn't buy replacement filters, they were out of stock. You could ask them to let you know when they get stock, but nonone ever contacted me. By chance one day, I checked and they had stock, so I ordered. It's expensive. When I installed the new one, the machine still said that the filter was dirty.

Risposta di Solenco
Great product, let down by customer service.
Love the product. Aesthetics and functionality are great. Customer service sucks! Entered VAT number when purchasing and it did not appear in the final invoice. Emailed supplier and never got a response.

Risposta di Solenco
Delivery was super fast.
Thanks Solenco!
Humidifier purchase
We are very new to the product, it was a referral from a family member and so far so good, however its early days hence I did not do more stars as we are still learning about the features
The shopping experience to delivery was…
The shopping experience to delivery was smooth. The product is awesome and surpassed our expectations. Great build quality and features.
The correct product was supplied in…
The correct product was supplied in double quick time. Great service.
The online service and delivery was…
The online service and delivery was excellent. Thank you. I am enjoying my air purifier. It is working very well.
The product quality is exceptionally…
The product quality is exceptionally high. The speed with which I received my order was very fast.
Meaco Arete Two 12L dehumidifier
After coming across the Meaco range of dehumidifiers from YouTube I looked around for local South African suppliers and found Solenco online.
After seeing that our home humidities remained stubbornly high despite the change of season, I decided to purchase a Meaco Arete Two 12L dehumidifier from Solenco. It took less than a week from order to receipt of the machine, with status updates provided along the way.
It is very early still, but we have no condensation on our windows for the first time since moving to our new home, the air purity is noticeably better and electrical consumption is negligible. Hopefully it stays this way.
I am quite happy with Soleco's prompt handling of my order and have already recommended them.
Great purchasing experience
I have ordered twice from Solenco, their service and communication is excellent and the products ordered were exactly as expected.
I would not hesitate to purchase from them again.
Delivery was ahead of schedule
Delivery was ahead of schedule, found that to be amazing service.
The device is a little wonder, and in two days of running it, approximately 15 litres of moisture was removed from my apartment.
Also the personal acknowledgement from staff and management blew me away.
I recently purchased a Solenco…
I recently purchased a Solenco dehumidifier, and I couldn’t be more impressed with both the product and the service I received. The dehumidifier itself is fantastic—compact, energy-efficient, and incredibly effective at reducing humidity in my home. It’s been a game-changer for keeping mould at bay and creating a more comfortable living environment. The unit is quiet, easy to use, and the digital humidistat makes it simple to monitor and adjust settings for optimal performance.
What truly stood out, however, was the exceptional service from Solenco. From the moment I placed my order, the process was seamless and professional. The team was responsive, answering all my questions promptly and providing clear updates on my order status. Delivery was lightning-fast, arriving well-packaged and in perfect condition. I also appreciated their commitment to customer satisfaction—every interaction felt personalized and genuine. It’s rare to experience such a high level of professionalism these days, and Solenco absolutely nailed it.I highly recommend Solenco dehumidifiers to anyone looking for a reliable, high-quality product backed by outstanding customer service. Five stars all the way!
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