Solecraftstudio Recensioni 

Risposta di Solecraftstudio

6 giorni fa

Thank you so much for this wonderful review, Josh. We can't thank you enough for taking the time to share your experience. We're especially grateful for your honest feedback and for recognizing the effort we put into making sure both pairs arrived in time for your wedding. We know the delay wasn't ideal, and we truly appreciate your patience and understanding while we worked to create a pair for both you and your wife that we hoped you'd love. Thank you for trusting us with such an important part of your wedding, and we wish you both a lifetime of love and happiness!

Risposta di Solecraftstudio

6 giorni fa

Jennifer, thank you for such a thoughtful review. We know the delay understandably caused concern, so we truly appreciate how fair and thoughtful your review is. Thank you for your patience and for trusting us to see your order through. Hearing that the shoes arrived in time and were exactly what you were hoping for is the best outcome we could have asked for. We hope they make a wonderful gift and become a cherished part of the celebration.

Risposta di Solecraftstudio

Aggiornata 7 giorni fa

**UPDATE: Since our original response, FedEx confirmed the package was delivered before 12:00 PM on the wedding day. While we deeply regret that the order was delayed to this point, we did everything possible to give it the best chance of arriving in time, including upgrading the shipping at our own expense and covering additional costs out of pocket.

We sincerely hope you were able to use the shoes, whether for your wedding, honeymoon, or both. If you did receive them, we would truly appreciate you considering an update to your review so it reflects the final outcome.

If the delay meant the shoes were ultimately of no use, our offer still stands—we will gladly honor a full refund once the shoes are returned to us.

__________________________

Hi Nickolas,

We understand your frustration and sincerely apologize for the delay with your order. Wedding season has brought a much higher volume of orders than anticipated, and unfortunately your order was affected by that backlog.

We do want to clarify that your order was never abandoned or forgotten. Once we realized the timeline had become tight, we upgraded shipping at our own expense and took additional steps to get your package delivered as quickly as possible.

While delivery on the wedding day is certainly a unique and uncommon situation that does not reflect the typical experience our customers have, it became the fastest delivery option available to us given the circumstances. Your package is currently in transit and expected to arrive on your wedding day.

We completely understand your disappointment with the delay. However, it is not accurate to state that the shoes were delivered after the wedding or honeymoon, as delivery is currently expected on the wedding day itself.

As a small business, we genuinely care about every customer and every wedding we are trusted to be a part of. We are truly sorry that this experience did not meet your expectations, but we have continued doing everything within our power to get your order to you as quickly as possible, including absorbing additional shipping costs ourselves.

— Sole Craft Studio

Risposta di Solecraftstudio

Aggiornata 7 giorni fa

**UPDATE: Since our original response, we've been in touch with Alexia, who kindly allowed us the additional time needed to complete her order. Together, we agreed on a new delivery date, and we're happy to share that her order is now on its way and remains on track to arrive as agreed.

Thank you again for your patience, Alexia. Once you've received your shoes, we would truly appreciate it if you would consider updating your review to reflect your complete experience with us.

_________________________

Hi Alexia,

First, we want to sincerely apologize for both the delay and the lack of communication. After reading your review, we completely understand why you're frustrated.

We never intentionally ignore customers. The reality is that we are a very small husband-and-wife team creating every pair by hand while also handling production, emails, shipping, and customer service ourselves. Over the last several months we experienced a much larger volume of orders than anticipated, and unfortunately we have not always done a good job keeping up with communication while trying to get orders completed and shipped.

We will also be responding to your email shortly so we can provide a more detailed update on your order and discuss the available options with you directly.

That is not an excuse, and we understand that being told a timeline and then having to wait longer is incredibly frustrating.

One challenge with handmade custom work is that production timelines can change as orders move through the queue, particularly when we are working around fixed wedding and travel dates that cannot be missed. Even so, we recognize that we gave you expectations that ultimately changed, and we take responsibility for that.

Your order has never been forgotten or set aside. We appreciate the patience you have already shown us, and we understand that after waiting this long, you deserve a clear answer.

If you are willing to give us a little more time, we are committed to prioritizing your order and having it completed by the end of this month. If for any reason we are unable to meet that commitment, we will gladly discuss refund options with you. After the amount of time you've already invested waiting, our preference is to finally deliver the shoes you originally ordered rather than leave you empty-handed.

Thank you for sharing your experience. Feedback like yours is difficult to receive, but it helps us identify where we need to improve, especially with communication and setting realistic expectations.

— Sole Craft Studio

Risposta di Solecraftstudio

Aggiornata 6 giorni fa

**UPDATE: Since our original response, we've remained in contact with VC and are happy to share that the order was successfully completed and delivered. Although the production timeline exceeded our original estimate, we were committed to delivering a finished product that met their expectations.

After receiving the shoes, VC reached out to us directly to let us know they had arrived safely and that they were happy with the finished order. We're incredibly grateful they took the time to share that with us.

It's now been some time since the order was completed, and while we completely understand that life gets busy, we would be truly grateful if VC would consider updating their review to reflect the final outcome and overall experience. Having the final outcome reflected here would mean so much to our small business and would help future customers see how the order was ultimately resolved.

Once again, we sincerely apologize for the delay and appreciate the opportunity we were given to complete this special order.


_________________________________________


Hi VC,

We sincerely apologize for the delay and completely understand your frustration. Waiting longer than expected for an order is disappointing, and we understand why the timing of the shipping label creation raised concerns.

We are a very small two-person team that hand-customizes every pair in-house, and unfortunately our biggest challenge has always been production delays during busy wedding seasons. While that is never an excuse, it is the reason some orders take longer than anticipated. Delays are something we actively work to improve because we know how stressful they can be for customers.

While we understand your disappointment, we would like to clarify that we reached out on May 6 to let you know that your order was taking longer than originally anticipated and would require additional time to complete. We always try to communicate delays as soon as we become aware of them, although we understand that does not make the wait any less frustrating.

We want to reassure anyone reading this that our issue has never been failing to deliver orders or intentionally ignoring customers. Our customers do receive their products, and if an order cannot arrive in time for a wedding or event, we always work with the customer on an appropriate solution, including refunds when necessary.

In your case, your order was completed and shipped, and we genuinely hope you will update this review once it arrives and you have had a chance to see the finished product. At the time this review was posted, the package was already in transit to you.

We completely understand why the delay caused concern, and we sincerely apologize for the experience. We care deeply about our customers and never want anyone to feel ignored or misled. We appreciate your patience and hope you will consider updating your review once your order has been delivered.

— Sole Craft Studio

Risposta di Solecraftstudio

Aggiornata 6 giorni fa

**UPDATE: Since our original response, we remained in contact with R-M and are happy to share that the order was successfully delivered in time for the event. Although the production timeline took longer than originally estimated, we were committed to making sure they didn't miss such an important occasion. To help make that happen, we covered the cost of expedited shipping out of our own pocket to ensure the shoes arrived on time.

We truly regret the delay that occurred during production, but we're grateful we were able to deliver on our commitment and get the order there before it was needed.

It's now been some time since the order was delivered, and while we understand life gets busy, we would be incredibly grateful if R-M would consider updating their review to reflect the final outcome and overall experience. Updated reviews help future customers see the complete picture, and they mean a great deal to a small business like ours.

______________________________


Hi R-M,

We completely understand your disappointment and are sorry your order has taken longer than expected.

We have been in contact regarding your order and have assured you that if we are unable to deliver your sneakers in time for your event, we will provide a full refund. However, because your event date has not yet passed, we are still actively working to complete your order and do everything possible to get it to you in time.

As a small business that hand-customizes every pair, delays can unfortunately happen during busy periods, and we understand how stressful that can be when you're counting down to an important event.

Thank you for your patience while we work through this. Our goal is always to get our customers the sneakers they ordered rather than leave them without them, and we're still doing everything we can to make that happen.

— Sole Craft Studio

Risposta di Solecraftstudio

5 giu 2026

Hi,

Thank you for taking the time to share your experience. We sincerely apologize for the delay and understand why you ultimately chose to cancel your order.

Unfortunately, your order was impacted by the same production delays that affected a number of our customers during that period. As a very small team that hand-customizes every pair in-house, delays have at times become longer than we anticipated, and we understand how frustrating that can be when expectations are not met.

While we always do our best to complete and deliver every order, we also understand that there comes a point where some customers simply cannot wait any longer, and we completely respect that decision. If a customer no longer feels comfortable waiting, or if an order cannot arrive in time for their event, we will always honor a cancellation or refund request.

We are sorry that we were unable to complete your order within the timeframe you expected and appreciate the opportunity we were given. Feedback like yours has helped us make changes to our production timelines and communication processes moving forward.

We wish you all the best and sincerely apologize again for the experience.

— Sole Craft Studio