The worst customer service for a premium price
Disappointing product quality and extremely poor customer service
Our Solbian solar panel failed in just under 5 years of installation, and its original adhesive backing also failed. For a premium product at this price, we expected considerably better durability.
When ordering a replacement, we repeatedly requested an English invoice to avoid customs issues for shipping to Malaysia. Despite our reminders and even providing our own translation, Solbian shipped the panel with an Italian invoice, resulting in customs delays and EUR220,- in additional customs storage costs.
The process involved seven different employees across multiple departments, with little/ none coordination or accountability. Sales Manager Karin, who handled our original order, repeatedly passed responsibility elsewhere rather than ensuring the issues were resolved.
Most disappointing of all, despite numerous emails and a lot of reminders requesting a response to our reimbursement request, Solbian has still failed to respond.
A premium price should come with premium quality and service. We received neither. Based on our experience, we would not buy from Solbian again and strongly recommend considering alternative manufacturers and Solbian definitely is not able to handle international orders.