We have ordered from Soho Poms multiple times and each time we are blown away by the quality of their bags and other pup items! We have 2 of their carriers which our Pomeranian LOVES! He even uses it... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Brilliant service. For one, the Moomin bed design is adorable, great materials and my new pup instantly took to it. The downside was so too did my mum’s dog, so I had to order another for her, too! 😂... Leggi di più
L'azienda ha risposto
The bag I purchased is of the highest quality, I’m really impressed. The design is brilliant, my dog Alan settled really well inside it which he has found difficult to do in other doggy carry bags. T... Leggi di più
L'azienda ha risposto
SohoPoms dog Carrier large (Pink). Found this company via a google search - fantastic! Top quality products. Am so pleased with this carrier and my fur baby (pug of 9kgs) loves hopping in and being ca... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Soho Poms we feel that it’s important that both dog and owner feel extra special and have the finest products to choose from. It’s for this reason that we’ve developed a unique brand that specialises in delivering you and your pooch amazing items 🐶🐾❤️
Informazioni di contatto
Unit 2 Bluegates Business Park, Little Canfield, CM6 1SN, Dunmow, Regno Unito
- sales@sohopoms.com
- sohopoms.com
4,4
Eccellente
127 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Jackets were beautiful
An absolute beautiful addition to my Ivys wardrobe. Stunning jacket. Brilliant service.
9 giugno 2025
Risposta di Sohopoms
Hi Maryann,
Thank you for your feedback. We’re so pleased to hear you loved the jackets. Please tag us we would love to see your Ivy in our produts ❤️🩵
Thanks from us all at Soho Poms 🐾🐶
I found it very sad that there was no…
I found it very sad that there was no interaction with the company at all. I did in the end send an email and I did get a response. They don’t seem very fussed with customer service and they don’t send anything express they just let it arrive when it arrives you don’t get any notifications. On receiving the products I was shocked that the bag was really expensive and I didn’t think the quality was that great not for the price it was up at, anyway the harness was nice but more of a winter product. I think if they’re trying to be a premium brand, then they need to give you a premium customer service and delivery.
9 giugno 2025
Risposta di Sohopoms
Dear Tracy,
Thank you for your feedback. We’re sorry to hear you felt disappointed with your experience, but we’d like to clarify a few points.
Looking back over our correspondence, we can see that we responded to your email and explained that we are a small but rapidly growing business, and we are currently investing in improving our postal systems to ensure faster and more streamlined deliveries. While we may not operate like a large retailer, we take pride in offering personal service and quality products.
We also made it clear that if you were unhappy with any of your items, we would have been more than happy to arrange a return and issue you a refund. However, no such request was made.
We understand that expectations can vary, but we are committed to continually improving our service while maintaining the quality and care that define us as a brand.
The Soho Poms Team 🐾🐶
Yeti Dog Harness
The yeti harness is absolutely beautiful and fits my dog perfectly. Its so well made and I love the soft and cosy fabic My dog, Poppy adores it - sheer luxory!! So my so, I have bought a matching lead. Well deserves the 5 stars!!
3 giugno 2025
Risposta di Sohopoms
Hi Christine,
Thank you so much for your lovely review! 🐾💛 We’re thrilled to hear that Poppy loves her Yeti harness — it’s wonderful to know it fits her perfectly and that you’re enjoying the soft, cosy fabric.
We’re so glad you treated her to the matching lead too — she must look absolutely gorgeous in her set! Thank you for the 5 stars and for supporting Soho Poms.
From the team at Soho Poms 🐶🐾
Excellent communication and willingness…
Excellent communication and willingness to sort problems out. I appreciated this hugely.
Keep up the awesome work and Bailey now looks forward to his birthday too now xx
19 maggio 2025
Non scritta su invito
Risposta di Sohopoms
Hi Mark,
Thank you so much for your lovely review! We’re absolutely thrilled to hear that you appreciated our communication and support – it means the world to our small team. We’re so happy we could help, and even more excited that Bailey is now looking forward to his birthday – what a lucky boy he is!
Thank you again for taking the time to share your kind words. We truly appreciate you being a part of the Soho Poms family.
Warmest wishes,
The Soho Poms Team 🐾🐶
Great service and product
I recently ordered a dog carrier for my elderly dog, who is not able to walk around that much anymore. My order from Soho Poms arrived very soon, and although it was a great purchase, it was too small for my dog.
Soho Poms made the return of the item so easy and also ensured that I got a new carrier in a very short time. The new carrier is beautiful, sturdy, and well-made. My dog is happy in it. I definitely recommend this company: friendly and helpful service, along with great products.
9 maggio 2025
Risposta di Sohopoms
Hi there,
Thank you so much for your kind words – it truly means a lot to all of us here at Soho Poms. We’re so glad we could help get the perfect carrier sorted for your lovely dog, and even happier to hear they’re now comfortable and content in their new bag.
Our team always strives to make things as smooth as possible, especially when it comes to supporting our furry friends and their humans – so your feedback really brightens our day.
Wishing you both many cosy adventures together!
With love,
The Soho Poms Team
🐾🦴🐶
Had to pay for my own exchange and then…
Had to pay for my own exchange and then they exchanged me the wrong product
7 maggio 2025
Risposta di Sohopoms
Hi Chris/Jordan,
Thank you for your feedback. We’re sorry to see your review, especially as we’ve already spoken with you directly via email to clarify this situation.
As mentioned in our communication, the item you received in exchange was not incorrect. You acknowledged that the mix-up was due to a misunderstanding, and we worked quickly to help resolve it for you. As a small business, we do ask customers to cover the cost of exchanges to help us manage handling and processing fees—this is clearly outlined in our returns policy. Larger retailers like Zara and many others also charge for returns and exchanges, so we follow a similar standard.
Your exchange was processed promptly, and we are still awaiting the return of your item in order to proceed with the refund. You had kindly stated that you would remove this review, and as this has not yet happened, we are now responding here for clarity—especially for the benefit of others reading.
We always aim to provide clear, fair service, and we’re here if you need any further help.
Kind regards,
Soho Poms Team
The colour I has ordered was navy blue
The colour I has ordered was unavailable, but I was advised and received alternative very quickly. Very happy with bag, excellent quality. Service was fab
2 maggio 2025
Risposta di Sohopoms
Hi Sue,
Thank you so much for your kind words! We’re so pleased we could help you find an alternative quickly—and even happier to hear you’re loving your new bag.
Your support means the world to our small team, and we’re thrilled you were happy with the quality and service. We hope your pup enjoys every outing in style!
Warmest wishes,
Soho Poms Team
[www.sohopoms.com] | Instagram: @soho_poms | Facebook: Soho Poms
Started treatment fingers crossed 🤞 as…
Started treatment fingers crossed 🤞 as my Pom lost fur due to a bad groom.
3 aprile 2025
Risposta di Sohopoms
We’re so sorry to hear your Pom went through that—poor little one! We’ve got everything crossed that the treatment helps and their gorgeous coat starts to recover soon. Sending love and healing cuddles from all of us here at Soho Poms. Do keep us updated—we’re rooting for your Pom!
Soho Poms Team
[www.sohopoms.com] | Instagram: @soho_poms | Facebook: Soho Poms
Poor return service
The item wasn't as I expected & not suitable for use, not the vendors fault.
But after paying £4.95 for postage, £3.39 to return the item & also being charged another fee on top of that to return the item (somewhere between £2-£3) & roughly £10 for the privilege of looking at an item, it does put me off ever using the company in the future.
1 aprile 2025
Risposta di Sohopoms
Hi Viven,
Thank you for your review. We’re really sorry to hear that the item wasn’t suitable, though we do appreciate you mentioning that this wasn’t due to any fault on our part.
As a small business, we’re transparent about our returns policy—including postage and return fees—which helps us cover handling costs and keeps our products fairly priced for all customers. We understand that this can be frustrating, but like many other retailers (including large ones), we do charge a small restocking fee to help manage the growing number of returns from customers who order multiple sizes or styles to try at home.
We’re always working to improve our service and customer experience, and feedback like this is helpful for refining how we communicate our policies. We hope you might consider us again in the future and we’re always here if you have any questions or need support.
Warm regards,
Soho Poms Team
[www.sohopoms.com] | Instagram: @soho_poms | Facebook: Soho Poms
Lovely carrying bags for dogs
Lovely carrying bags for dogs , very comfortable I have chihuahua and I bought small bag and suits very well, looks very beautiful, and all so beautiful packaging and I received little gift shampoo rose silky for poms , it’s smells amazing. Thank you 5 stars definitely highly recommend .
3 aprile 2025
Risposta di Sohopoms
Hi Christina,
Thank you for your feedback, and we apologize for the delay. We were attending Crufts during this period, and we informed customers that deliveries might take slightly longer than usual. Our standard delivery time is 4-6 days, and we’re happy to confirm that your order was delivered within 5 days, which is well within our expected time frame. We appreciate your understanding and hope you enjoy your purchase.
Thanks
Soho Poms 🐾🐶
My Pom has alopecia and just using this…
My Pom has alopecia and just using this product one time , you will see how nourishing it is to your Pom’s skin and hair .
3 marzo 2025
Risposta di Sohopoms
Hi Yuen,
Thank you so much for your kind review! We’re so glad to hear that the product has been beneficial for your Pom’s skin and coat. It’s wonderful to know that it made such a positive difference after just one use. We truly appreciate your feedback and are happy to be part of your Pom’s care routine!
Thanks again
Soho Poms Team 🐶🐾
Prompt order dispatch
Prompt order dispatch, very good product my dog is enjoying wearing it
13 febbraio 2025
Risposta di Sohopoms
Thank you for your wonderful review! We’re thrilled to hear that your order was dispatched promptly and that your dog is enjoying wearing the product. We truly appreciate your feedback and are so glad it’s a great fit for your pup!
Thanks so much
Soho Poms team 🐶🐾
I love this product
I love this product. Looks super cosy ready for our puppy we pick up next week
13 febbraio 2025
Risposta di Sohopoms
Hi Amy,
Thank you so much for your lovely review! We’re so glad you love the product and that it’s ready for your new puppy. We hope your pup enjoys it and that it brings lots of comfort and warmth! Best of luck with your new furry friend.
The Soho Poms team 🐶🐾
Beauty and Quality
The harness and the leash are absolutely beautiful, great quality and details. The hook used has a system that it is not only safer but high quality. The harness fabric is very soft and seems durable at the same time. The leash handle has fur that feels very nice when held. I will definitely highly recommend their products and will buy from them again. Hopefully there will be more availability of XXXS than what is currently offered .
8 febbraio 2025
Risposta di Sohopoms
Hi Olga,
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that you’re happy with the harness, leash, and all the quality details. It’s wonderful to know that the softness and durability of the materials, along with the safety features, stood out to you. We truly appreciate your recommendation and your support. We’re also taking note of your request for more XXXS availability and will keep that in mind. Thank you again, and we look forward to serving you again soon!
Thanks
Soho Poms team 🐶🐾
Risposta di Sohopoms
Hi Louise,
Thank you for your great review! We’re so glad you’re happy with the items and that the delivery was fast. We appreciate your support and look forward to serving you again!
Soho Poms team 🐶🐾
Risposta di Sohopoms
Hi Jessica,
Thank you for your kind review! We’re so glad you’re happy with the quality of the product and the speedy delivery. We appreciate your feedback and hope to serve you again soon!
Thanks
Soho Poms team 🐶🐾
I love the smell
I am very satisfied with my Pomeranian's fur and skin, I have been trying several products, but none were helping with the dry skin, I am loving your products and they smell great
5 gennaio 2025
Very helpful aftersales service from…
Very helpful aftersales service from Charlotte. Postage with Royal Mail took longer than expected (over a week) so perhaps offering 24hr tracked delivery as an option could be considered.
20 novembre 2024
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.