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As i'm not particularly tech savvy and rarely read the instructions until i hit a problem, i couldn't speak more highly of Eric in the technical support department.
Eric provided me with guidance and everything i needed to successfully install the software i had purchased.
Eric is an asset to softwaredepot and should be given a pay raise to reflect his outstanding customer service.
Thanks again Eric!
Eric Did a great job helping me resolve my issue quickly! So appreciative!!!
I received today support from Paul. It was very professional and high quality process. All installations problems has been resolved. Thank you so much. I'll be happy to use your sales and service in the future. Regards, Wojtek
Denis, spent nothing short of 1.45 hours with me trouble shooting problems that began from my computer purchase and software installation (that I was unaware of and not caused by Softwaredepot). He gave me step by step information for after our session ended and another life line should I not be able to complete the process as it was very time consuming and lengthy. Nothing was too hard for him to problem solve for me which was a complex issue that a mere mortal like myself had no chance of fixing.
Thanks Softwaredeopt, can't recommend them enough!
Leo was very efficient and trustful. I've got Microsoft office for an affordable price in less than 20 min thanks to Don Leo's assistance. Im very grateful.
Leo is quite possibly the best helpperson in the southern hemisphere. If I was his boss, Id be looking over my shoulder because Leo will be gunning for his job, and deservedly so.
Leo Banez is really helpful and efficient : )
Leo helped me sort out my MS Office installation in a timely manner. Thank you.
They went beyond what I'd have expected. Technician spent about an hour helping me to install a troublesome program. I can thoroughly recommend Software Depot to everyone.
Arnie promptly gave me the support I needed with my Windows problem. With his expertise I was able to continue the use of my computer with very little time loss with my project. Arnie was very professional in his conversations and kept me informed through the process. I would hope in the future that I connect with Arnie to resolve any future Window issues I may encounter.
Arnie was a great help sorted the issue and double checked to insure it is working correctly, thanks again Arnie
Great Help from staff, always helpful and knowledgeable.
Many thanks to Ann and Ray for the help!
To whom it may concern
Edward from Software depot was excellent. If there were 6 stars he would have been given them.
All the issues loading Outlook were resolved. He was very knowlegable
and extremely helpful
Regards
Paul Kittel
Mr. Willshard did a great job helping me get Visio that i just downloaded to work. Fast, efficient, knowledgeable and polite. Exactly what tech support should be.
Buying the license and downloading seemed easy enough, until my order was put on hold for verification for 20 minutes.
Then after the install of Windows 10 when I went to activate the product I got an error code from Microsoft's servers saying the key had been used in another install and I couldn't activate Windows.
Not Impressed. So I called on the phone number - it rang out. I got a call back from a Philippines call centre 10 mins later.
By this time I was already in a chat support session with another operator. Both were very helpful in trying to rectify the activation issue. Kay was the operator who was able to sort my problem which took about 45 minutes from when I first made contact.
I had to open a remote desktop session for Kay to check some things on my PC and enable activation. Which she did and all was made good inside an hour.
Not the greatest first experience with this company, but the support was there and for a a saving of over $100 on the RRP, I can live with that.
I'm going to put it down to something wrong on Microsoft's validation servers because the key was genuine. I believe Kay was able to activate Windows by phone on my behalf. All good in the end.
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