Very rarely do I leave a buying experience with a sense of having had a genuine human interaction. This was a pleasant exception to that rule. No pushy sales technique or oversell just a person who... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Vicky and Ash in the Hanley store were amazing. Not pushy, understood the decision and helped discuss option patiently. Very good experience 👍
L'azienda ha risposto
Very good experience on our visit today .. we were looked after extremely well by Vicky Westwell ( sales consultant at your Hanley branch Stoke on Trent ) she treated us with the utmost respect she w... Leggi di più
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Vicky our salesperson was an absolute star 🌟 She made us feel welcome and at ease and took the time to listen to our questions and dilemmas and helped us work through them together. An absolute... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di divani
- Accessori per mobili
- Negozio di mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di fodere e rivestimenti
Scritti dall'azienda
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informazioni di contatto
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, Regno Unito
4,9
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
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L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
We had a wonderful sales person called…
We had a wonderful sales person called James . All the staff in the Hanley store didn’t bother us but were there to help us if we needed any help . Thanks to James we were able to see the fabrics we chose online and eventually ordered our favourite settee . James was very knowledgeable and enjoyed working at this store (which makes a difference) . Thank you James and the staff in the Hanley branch
30 dicembre 2025
Risposta di Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Shop at Sofology great staff beautiful three pieces at bargain prices
Couldn't do enough me extremely helpful very friendly and helpful. I'm a ver satisfied customer 😁
2 gennaio 2026
Risposta di Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Risposta di Sofology - Stoke-on-Trent
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Very helpful staff and a good choice of…
Very helpful staff and a good choice of sofas
29 dicembre 2025
Risposta di Sofology - Stoke-on-Trent
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Sam was so helpful and knowledgeable …
Sam was so helpful and knowledgeable in Sofology store at Stoke. She was very patient when I couldnt choose which colour to go for and was able to guide me in the right direction and always polite and friendly First class service throughout.
1 gennaio 2026
Risposta di Sofology - Stoke-on-Trent
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Thanks for your help John in choosing…
Thanks for your help John in choosing the right sofa for our needs. Great value and interest free.
1 gennaio 2026
Risposta di Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very helpful and knowledgeable good…
Very helpful and knowledgeable good experience all round
31 dicembre 2025
Risposta di Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The Knowledge of the staff was…
The Knowledge of the staff was impeccable
No stone unturned in relation to information provided to help me choose the rite sofa for me
28 dicembre 2025
Risposta di Sofology - Stoke-on-Trent
Hello, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
We had a lovely Guy call Leon
We had a lovely Guy call Leon, seams happy in his job, made me feel relaxed, offered me a drink, explained everything I needed to know, plus answered all the questions I had wanted to know
30 dicembre 2025
Risposta di Sofology - Stoke-on-Trent
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊
Risposta di Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Extremely friendly assistant that I had a…
Extremely friendly assist that I had a great laugh with. Surprised to know that she had been with the store for 12 years. Also noticed enough mature, smiling, and smart staff also on the floor. The store looked clean too.
27 dicembre 2025
Risposta di Sofology - Stoke-on-Trent
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Risposta di Sofology - Stoke-on-Trent
Hi there, thanks for your 5-star review, we really appreciate the feedbac
Friendly and knowledgeable staff
Suzanne was really helpful, knowledgeable and patient, helping us to make the right choices for our new corner sofa and armchairs. She took us through everything step by step, making the purchase simple and straightforward. Great at upselling too! So excited for delivery!
29 dicembre 2025
Risposta di Sofology - Stoke-on-Trent
Thank you so much for taking the time to share your feedback with us.
Risposta di Sofology - Stoke-on-Trent
Thank you for sharing your experience :-)
Great customer service from Sam…
Great customer service from Sam,very patient and attentive even with two incredibly fussy customers
29 dicembre 2025
Risposta di Sofology - Stoke-on-Trent
Thank you so much for taking the time to share your feedback with us.
Risposta di Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Easy purchase process but lacks the personal touch
The purchasing process was nice and easy, everything was explained well. There wasn’t much of a personal sales process which I think is a shame and I was not offered any refreshments during the purchasing process which understandably does take time! I think being offered this is an extra touch especially as sofology is a more premium sofa shop.
26 dicembre 2025
Risposta di Sofology - Stoke-on-Trent
Hi Mr Davies, we are sorry that you was not offered a drink when you came to store to purchase your sofa. Call in next time you are passing and we will pop the kettle on. Have have a great day.
Risposta di Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent service
Excellent friendly, knowledgeable service.. everything was explained and all our questions were answered..
27 dicembre 2025
Risposta di Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Vicky was amazing with the purchase of…
Vicky was amazing with the purchase of our first sofa!
27 dicembre 2025
Risposta di Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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