Sofology - Preston Recensioni 2.467

Sold to us by Amanda who was such a helpful easy going member of staff. She made the purchase feel like the right one.

Luke was very knowledgable and helped us purchase our sofa. Thank you

Nice and easy experience

Amazing. Staff were very helpful and patient

as soon as we walked in luke was straight at hand to help

Russ at the Preston store was so helpful tonight! I knew which sofa I liked and went to store to confirm the colour before I ordered!
Russ was so helpful, patient and not at all pushy!
Thanks for your help!

Felt at ease and not pressured into buying. Was given great advise on value for money.

Luke was very informative and helpful. He made us feel relaxed and made us a lovely brew while we discussed our options

Luke was really helpful at rhe Preston store with helping me with my choice and ensuring that it was exatclt what I wanted....

Very helpful. I am almost deaf which l think he understood.

Good staff, reasonable prices, well staged furniture.

We spent over £6,000 on two sofas and had a confirmed delivery booked for 13 December.

On the day of delivery, the driver phoned to say they were at our old address, not our current one — despite us booking and confirming delivery to the correct address. When I contacted Sofology, both the delivery driver and customer service agent told me this is a known system issue when customers have ordered from Sofology in the past.

As a result, the delivery was cancelled and we were told the next available slot may not be until next week or even the week after.

Because we were preparing for the confirmed delivery, we had already disposed of our old sofa. We now have no seating at all, and it is very likely we will be without a sofa over Christmas due to an error entirely on Sofology’s side.

Customer care acknowledged the issue but offered no meaningful solution beyond rebooking, stating there was “nothing else they could do.”

For a premium-priced retailer, this level of service failure — and the lack of urgency in resolving it — is unacceptable. A formal complaint has been submitted, but at this stage I would caution others to think carefully before ordering if delivery reliability matters.

We visited the store in Preston, and was served by Jay. It was a great experience from start to finish and Jay was very helpful and knowledgeable

Efficiency
Knowledgeable
Friendly
Not pushy

Luke was great! No stress, left us to do our own thing. Delivery before Christmas also! :)

Very helpful and easy.
Great knowledge and sorted everything for us

Russ chew was helpful and not pushy a nice person to talk to about want we wanted

From the moment we entered the store Jay made us feel welcomed, comfortable and at ease. She was knowledgeable about the sofas we looked at, explained the future process clearly and had an approach to service that was understanding and helped to build trust between us. We made two visits and on each occasion Jay was enthusiastic, had an approachable manner and handled the sale with ease. We eventually selected two sofas - the Fitzrovia and Brixton - both great products. Products that match the customer experience. The integrated shop and online experience meant we could see the order details as it was placed on the system. It was so Easy. Jay so personified the Sofology brand. Thanks.