Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out. I did go into the store in poole at first but I did order the sofas o... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Jason made us feel welcome and made the experience easy. It felt like talking to a friend. He got some colouring for our 2 year old to do and engaged with him unlike other places that ignored him. Wil... Leggi di più
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It was great dealing with this firm. Their sales person Klaudia done an awesome job showing us what we wanted and answered all our questions regarding the furniture and the add ons. Well done.
L'azienda ha risposto
A pleasant purchasing experience. A good showroom atmosphere with very helpful and welcoming staff. We made two trips to the store over three days and the warmth and helpfulness remained the same... Leggi di più
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Dettagli dell'azienda
- Negozio di divani
- Accessori per mobili
- Negozio di mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di fodere e rivestimenti
Scritti dall'azienda
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informazioni di contatto
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, Regno Unito
4,9
Eccellente
2468 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent shopping experience.
There was a very relaxed and friendly atmosphere in the store. The range of sofas was extensive and we received excellent customer service from Linda. We were very impressed by the shopping experience and are looking forward to receiving our new sofa!
2 gennaio 2026
Risposta di Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The product we selected was good and…
The product we selected was good and the salesperson, Katie Marshallsay, was very informative and professional.
2 gennaio 2026
Risposta di Sofology - Poole
Thanks so much for your 5-star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you had a great experience.
We were looked after very well
We were looked after very well , answers to questions were offered with honesty . Very helpful with choice of colour . A good experience
Karen & Keith Holcombe
2 gennaio 2026
Risposta di Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very pleasant experience
The sales guy was very knowledgeable and helpful, explained all the options with no pressure
2 gennaio 2026
Risposta di Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Brilliant experience in store
Brilliant experience in store - Martin we so helpful - Thankyou
2 gennaio 2026
Risposta di Sofology - Poole
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
sofa review
Saleslady was great (kate). The only reason for the lower rating was the fact that they could not reduce the size of the 2 seater we wanted by 3 cm ( which was strange as it was supposed to be built to order !!!)
1 gennaio 2026
Risposta di Sofology - Poole
Thanks so much for your 4-star review! ⭐⭐⭐⭐
Risposta di Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Risposta di Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Great service from the sales person.
27 dicembre 2025
Risposta di Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Sales man was very helpful and clear…
Sales man was very helpful and clear about all aspects of the order
30 dicembre 2025
Risposta di Sofology - Poole
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
Bernard was fantastic
Bernard was so kind and extremely helpful. Polite, easy to talk to and very approachable. Helped and talked me through everything. 10/10 Thankyou Bernard.
30 dicembre 2025
Risposta di Sofology - Poole
Hello, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Risposta di Sofology - Poole
Thank you so much for taking the time to share your feedback with us.
James Clark was very helpful and the…
James Clark was very helpful and the order was taken quickly and everything explained.
28 dicembre 2025
Risposta di Sofology - Poole
Hello, thank you so much for your review. We are so happy to hear this!
Excellent store
Good variety
Excellent prices
Great customer service-helpful knowledgeable but not pushy
28 dicembre 2025
Risposta di Sofology - Poole
Amazing review, thank you for taking the time to share!
Brilliant experience with Jason
Brilliant experience with Jason, bought a lovely sofa and cant wait for it to be delivered.
27 dicembre 2025
Risposta di Sofology - Poole
Thank you so much for taking the time to share your feedback with us
Had lovely knowledgeable service from…
Had lovely knowledgeable service from Claudia and Irena. Thankyou both looking forward to getting the new quality sofa.
27 dicembre 2025
Risposta di Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Risposta di Sofology - Poole
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Risposta di Sofology - Poole
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
We placed our order on 21st September…
We placed our order on 21st September after being persuaded to proceed that day, as we were assured it was the last opportunity to purchase the sofa and have it delivered before Christmas. It is now 22nd December, and we still have not received our sofa.
Since placing the order, we have contacted your team on three separate occasions and have been given three different delivery dates. Each time, we are told that we will receive a call and that delivery should be “any time soon”, yet this never happens. On 20th Dec, I was informed that the sofa has not even arrived at the Poole store.
This situation is extremely frustrating. Not only have we been waiting far longer than promised, but the lack of a clear timeframe makes it impossible for us to arrange the removal of our current sofa. It is now evident that the sofa will not be delivered before Christmas, despite the assurances given at the time of purchase.
When we placed the order, we were told to expect contact within nine weeks. This has clearly not been the case, and the repeated misinformation regarding delivery dates has only added to our frustration.
22 dicembre 2025
Non scritta su invito
Risposta di Sofology - Poole
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Father Christmas was Excellent service from Jim-bob
Excellent service from Jim-bob. I hope his diet that he starts in January does him well, we both sat on the 2.5 seater and he took up most of the room ! A Father Christmas in the making
22 dicembre 2025
Risposta di Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review!😊
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