Sofology - Maidstone Recensioni 

2457
•
TrustScore 5 su 5

4,9

Unit 8a, Aylesford Retail Park, London Road, ME20 7TP Maidstone, GB

•

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

The employee was able to answer every question we had regarding our purchase. The only downfall is how long you’re having to wait for the delivery. We’ve been told up to 9 weeks but could get a call s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We visited the Maidstone showroom and met Colin, who was very friendly and knowledgeable. He took the time to listen and understand our requirements. He recommended a few sofas that met our needs a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

When we entered we were greeted in a friendly manner. Advise was given on the products that we were interested in. We were not pressured at all and once decided on a product the information given was... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

When arriving in the shop the Gentlemen greater us straight away ,showing us how the sofa could be changed around, great customer service 😊

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di divani
  2. anche in
  3. Accessori per mobili
  4. Negozio di arredamenti per salotti
  5. Negozio di casalinghi
  6. Negozio di fodere e rivestimenti
  7. Negozio di mobili

Scritti dall'azienda

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informazioni di contatto

  • Unit 8a, Aylesford Retail Park, London Road, ME20 7TP, Maidstone, Regno Unito

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(2457)

13.841 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very friendly staff

Very friendly staff, no hassling of customers, very helpful and friendly when deciding what you liked. The purchasing process was also explained very well.

21 marzo 2026
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Risposta di Sofology - Maidstone

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Valutata 5 stelle su 5

Colin was a great staff member

Colin was a great staff member. From the welcome to end he showed great customer care and focus. He was very supportive and allowed space and time to review products and answered all questions. Thanks Colin for your great customer service today.

15 marzo 2026
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Risposta di Sofology - Maidstone

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Valutata 5 stelle su 5

Attentive yet not overbearing customer…

Attentive yet not overbearing customer service, generally nicely laid out and clean. Good range.

14 marzo 2026
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Risposta di Sofology - Maidstone

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Valutata 5 stelle su 5

Excellent Service at Sofology Maidstone

We had a really great experience at the Sofology Maidstone store. From the moment we arrived, both Emma and Caroline were incredibly helpful and welcoming.
They took the time to talk us through the different sofa options, fabrics, and configurations without any pressure at all. Their knowledge and advice made the whole process very straightforward, and they helped us find exactly what we were looking for.
Emma and Caroline made the experience genuinely enjoyable and effortless from start to finish. It’s refreshing to receive such attentive and friendly service.
A big thank you to them both, we would definitely recommend Sofology Maidstone to anyone looking for a new sofa. ⭐⭐⭐⭐⭐

11 marzo 2026
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Risposta di Sofology - Maidstone

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto both Emma and Caroline. Thank you for taking the time to leave a review 😊

Valutata 5 stelle su 5

Caroline at Maidstone

Caroline - the absolute legend - her time and patience is amazing !! If you need a new sofa, run, don’t walk to Sofology at Quarry Wood

Thank you all at Sofology !

12 marzo 2026
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Risposta di Sofology - Maidstone

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Caroline for you, have a great day.

Valutata 5 stelle su 5

Very good service from Caroline at…

Very good service from Caroline at Maidstone branch, helpful, friendly and very non pushy.

10 marzo 2026
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Risposta di Sofology - Maidstone

Hi there, thank you for your review. Another great review for Caroline, we will make sure to pass this on! Have a nice day.

Valutata 4 stelle su 5

Emma was very helpful and informative…

Emma was very helpful and informative too. My only concern was how many times some of what she was saying was repeated 3 or 4 times, made the experience drawn out.

7 marzo 2026
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Risposta di Sofology - Maidstone

Hi, thank you for taking the time to leave your feedback. We're really pleased to hear that Emma was helpful and informative during your visit. We also appreciate your comments regarding the repetition, and we will certainly take this on board as we are always looking for ways to improve the overall experience for our customers. Thank you again for your feedback, and we hope to see you again soon.

Valutata 5 stelle su 5

Greeted with courtesy and politeness

Greeted with courtesy and politeness. Every step of the selection and ordering process was explained fully. We were not rushed into decisions. Prices were openly discussed.

9 marzo 2026
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Risposta di Sofology - Maidstone

Thank you for choosing Sofology Mrs Sherwin :-)

Valutata 5 stelle su 5

No pressure, very helpful.

A young man, Jamie, assisted us today. He was very helpful without putting pressure on us. Listened to what we were looking for which resulted in us purchasing a beautiful sofa.

8 marzo 2026
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Risposta di Sofology - Maidstone

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Valutata 5 stelle su 5

Colin

Colin, the salesperson was polite, helpful, informative and not pushy at all.

8 marzo 2026
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Risposta di Sofology - Maidstone

Hi there, thank you for your review. Another great review for Colin, we will make sure to pass this on! Have a nice day.

Valutata 5 stelle su 5

Jamie Foster was really helpful with…

Jamie Foster was really helpful with explaining about the sofa and armchair that we were looking to purchase in great detail.

5 marzo 2026
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Risposta di Sofology - Maidstone

Thank you for your feedback! 😊 We’re delighted to hear Jamie provided such helpful and detailed guidance while you chose your sofa and armchair. 🛋️✨

Valutata 5 stelle su 5

Great service

Emma was lovely and very helpful. Quick deal done! Can't wait for our sofa to arrive.

4 marzo 2026
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Risposta di Sofology - Maidstone

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Valutata 5 stelle su 5

What a great experience in buying a…

What a great experience in buying a sofa! Caroline from the Aylesford store was so helpful & knowledgeable. No pressure. No hard sale, lots of advice & help. Having her opinion mattered & helped us make the right decision. Such a great asset to your store!

1 marzo 2026
Non scritta su invito
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Risposta di Sofology - Maidstone

Thank you for this amazing review Hayley :-)

Valutata 5 stelle su 5

Giuseppina was so helpful and really…

Giuseppina was so helpful and really knew about the sofa we chose, variations colours etc and also the aftercare for the sofa. She listened to what I wanted and made sure that the product fitted with our requirements . Didn't feel under pressure to decide. She made the whole process a pleasure as it should be when making a big purchase. Thank you Giuseppina 😊

1 marzo 2026
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Risposta di Sofology - Maidstone

Thank you for awarding us 5 stars Rosemary! It sounds like your visit to the store was great!

Valutata 5 stelle su 5

We visited your Maidstone branch and…

We visited your Maidstone branch and was greeted by a wonderful lady called Caroline. She is a credit to your store , very knowledgeable and not at all pushy. The whole experience from start to finish was fun and relaxed, can’t wait for our new sofa to arrive

1 marzo 2026
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Risposta di Sofology - Maidstone

This is such a great review Mr Bryant, we are so pleased that Caroline was so helpful during your visit. Thank you for sharing your experience.

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