Sofology - Farnborough Recensioni 2.931

An exceptional place located in Farnborough right next to the Village Hotel.

This is what dreams are made of, let's start with the staff who are very pleasent they let you know they are there, but also explain how they can meet your needs. But no hassle.

The sofas are a delightful for everyone's needs. Please let me emphasise on price payment options available for everyone and their budget.

The employees will also do their best to help you.

I bought an ex display sofa on saturday and expected delivery within 2 weeks. I then received a call on Monday to say it had already been sold and a refund was to be made. This was poor post sales admin as the sofa was not marked up as sold and it should not have been able to be resold!! Very disappointed that I have to start my search again.

Had trouble altering the colour from my order placed yesterday.
Rang number on email re changing order, after 10 minutes waiting to get through, managed to speak to someone but was told I had to ring the sales team on an 0800 number.
This took another 10 minutes, spoke to a very nice young lady who told me that I have have to ring the original number but press option 3 to get connected to the sales team in the Farnborough store.
Eventually spoke to Abdul who saved the day and altered the colour on my order.
He was lovely and is definitely an asset for the company. If it had not been for him, I would of given this feedback a single star.
Just as an add on, I think charging £129 to have the sofa delivered is very expensive and seems somewhat extreme.

Great customer service from Charlie. The right amount of support and advice - thank you.

Great service again

Always very professional and knowledgeable about their products.

Beautiful sofa, fast delivery
Thank you Sofology

Had a really lovely and straight forward experience. Charlie was a top lad that gave us a knowledgeable rundown of our options and helped guide us towards a lovely sofa for our first home! Highly recommend.

Great service and delivered on time

Very helpful, very informative lovely sales lady, would definitely go back in the future even though I don't live locally, well worth the trip thank you

Very helpfully great knowledge

Plenty of choice. Staff were friendly but gave us space to look around. Very happy.

Great value, great service

Evan was really helpful! We came into the Farnborough store looking for a beige Mayfair and walked out with 2 grey Cricket style sofas. He used the Fabric care kit and upsold us as we are so impressed!

Thankyou for looking after me today

I purchased 2 sofas - one refurbished and i ordered a similar new one. I was advised the new will be exactly the same as the old, but I ordered a massagers. When delivered the new did not have the side buttons and it was not working even with the remote. When I complained i was told "as per our return policy we cannot issue a refund or pick the sofa up". Very very bad customer service. very arrogant staff. Will never buy again. Don't use this company.

Update:
The email address you sent is not working, the email bounced back.

First class product with efficient and great service. I particular Sakila was most helpful and accommodating

Barry provided great customer service. He was personable and very patient.

Our sales consultant Charlie at the Farnborough store was really friendly and talked us through our options, listened to our requirements and was very good at explaining the purchase process! Would definitely recommend his service to anyone looking for new sofa/chairs

Great service and Barry was lovely!