We were advised by Leigh Mitchell. He is very helpful and nothing seems to be too much trouble. He quickly understood our requirements but then suggested we wander the store until we found suitable fu... Leggi di più
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Unit C, Seager Retail Park, Newport Road, CF23 9AA Cardiff, GB
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We were advised by Leigh Mitchell. He is very helpful and nothing seems to be too much trouble. He quickly understood our requirements but then suggested we wander the store until we found suitable fu... Leggi di più
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Went to sofology in Cardiff today looking for a new suite for the living room and walked out less than an hour later completely satisfied with our purchase of a 3 seater sofa, a 2 seater sofa and a la... Leggi di più
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We were in the process of moving home,so we had gone to Sofology Cardiff a few times.Every time we went we were helped by the sales team in a very professional,helpful and friendly approach.We were a... Leggi di più
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Fantastic experience at Sofology today, we were just meant to be window shopping but came out with a gorgeous Sofa. Leigh from the Newport Road store in Cardiff was amazing. Gave us advise but left us... Leggi di più
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At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Unit C, Seager Retail Park, Newport Road, CF23 9AA, Cardiff, Regno Unito
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Customer service team are useless which is poor considering that customers are opening thousands at the stores.
I ordered a sofa which went smoothly. When I called the store to make an amendment they told me to call customer services. Called them and they said a sales advisor would be in contact within 24 hours. Called them again and was told 72 hours. After 3 days called again and was told they would escalate.
Then I received an email saying I could do the amendment if I paid extra and gave me a number to call. When I called the number they said they cant process this.
Called customer serviced again and they said the store will sort it out and will get a response in 72 hours.
As expected no response received. I do not recommend using Sofology at all

Risposta di Sofology - Cardiff
Great non pushy advisors, friendly and diverse. Dean in particular

Risposta di Sofology - Cardiff
Made to feel very welcome had a wide range of lovely furniture. Staff were very polite and friendly. Bought our lovely sofas with no hassle would highly recommend.

Risposta di Sofology - Cardiff
Great sofa, but the insurance is a rip off cost more than building and contents combined just to insure a sofa and chair

Risposta di Sofology - Cardiff
Great choice of sofas and all the staff are very helpful and knowledgeable. It took me a while to make a decision to buy but staff were very patient and there was no hard sales approach which I was very grateful for. Aggy was particularly helpful.

Risposta di Sofology - Cardiff
We had already picked out a couple of short listed sofa sets before travelling to Cardiff to see them for real. We were fortunate to have met and had the benefit of Aggy our sofolgist knowledge during our visit. Aggy really made the difference, her product knowledge was invaluable in assisting and guiding us, in eventually making the right choice.
We knew our room was large enough for the Bellagio corner set and love chair and we did fall in love with it! But that's not the whole story. As doubts started to creep in, Aggy helped and encouraged us to re-evaluate our space, taking note of how this very large set may fit but might dominate the space. We did just that, as we taped out the space, it became abundantly clear that Aggy was correct, it fitted but cramped the space in the room.
So we turned our attention back to the Georgio, which was our initial choice. It had many of the attributes of the Bellagio but would take up less space in the room.
We are now certain this corner set in the neutral stone and chenile softone fabric, will look contemporary and stylish, especially with the love chair and allow us to retain the sense of space in the room. This choice enables us to set the space out, so everyone can socialize around the focal point our beautiful new log burner and also leave ample space for my beloved HIFI system to shine.
This room will never to have a TV in it, it's where we properly socialize, share stories, chat and listen to music with family and friends.
Aggy understood this, as she listened before making any comment or offering up suggestions.
So, we can't wait to recieve our new corner sofas and "love chair" soon to renamed Dad's HIFI Listening Chair! and all in time for Christmas.
Along with the newly installed log burner and fireplace, a real Christmas tree soon to arrive, and joined by good friends, its going back to the future for us in the best possible way.
Thanks Sofology, you are not cheap but you are definitely worth it.
Finally a special thanks to Aggy for your patience and expertise, you are the reason we purchased and importantly, purchased the right product for us.

Risposta di Sofology - Cardiff
Was left to look around with out being hassled by staff qnd when we decided what suite we wanted the service and advice we were given was excellent! The advisor was friendly and very knowledgeable about the products a great experience

Risposta di Sofology - Cardiff
Our sales person was very knowledgeable and polite which made our choice of sofa easier with a wide range of sofas to choose from

Risposta di Sofology - Cardiff
Me and my partner have been on the hunt for the perfect sofa for weeks.
We called in to Sofology today and were greeted by the lovely Phil.
He was so friendly, helpful and efficient.
We spotted a sofa we loved and went for a coffee to think it over.
When we came back into store we were once again greeted by Phil who talked us through everything so effortlessly and easily, we now have our dream sofa on the way!
We were so pleased with the service from Phil and would 100% recommend speaking with him!
Thank you Phil!
Hollie & Cole

Risposta di Sofology - Cardiff
Excellent service from Phillip from the moment we walked through the door.
Everything was explained in detail and he made the process so easy.
Now we cant wait for our sofas to arrive in time for Christmas!

Risposta di Sofology - Cardiff
Aggy Nowicka was excellent! She was friendly and explained and helped us choose our new sofa. She was brilliant and took her time with us while completing the purchase. Many thanks to Aggy.

Risposta di Sofology - Cardiff
Very good customer service would highly recommend.

Risposta di Sofology - Cardiff
My experience with Phil today was excellent! He possibly couldn’t do anything more for you.

Risposta di Sofology - Cardiff

Risposta di Sofology - Cardiff
Leigh was helpful and informative but also gave us time to look around the store to find what we wanted.

Risposta di Sofology - Cardiff

Risposta di Sofology - Cardiff
Really Helpful staff, beautiful showroom, lots of options of style, fabric, colour. Easy ordering process. So far so good!

Risposta di Sofology - Cardiff
Lee dealt with us excellently on the day, so much so we decided to but two separate sets of suites with him.

Risposta di Sofology - Cardiff
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