Sofology - Cambridge Recensioni 1.610

The instore experience was great, we went to the store in Cambridge and bought our sofa from a gentleman named Ethan. This was the first sofa we have bought and he explained everything in depth so we understood and took time with us to make sure we picked the right sofa. The reason this isn’t 5 star is because of the website, we tried to order colour patches 3 times to our address and each time then it was on 3 day delivery but never turned up and when chasing it I got no reply which was a big let down. On the whole the instore experience was great and Ethan made the experience enjoyable.

Excellent customer care, providing information and giving us time to decide what would work best.

Excellent service ! Very knowledgeable

Brilliant experience! We walked in having been looking at sofas for forever, and explored every option. The sales people put no pressure on, allowed us to take our time and choose what was right. We bought a sofa!! Ryan was incredible, really friendly, and approachable, not at all pushy!!

Storm was incredibly helpful. She showed me lots of combinations and held up materials to help me decide on colours.

Very disappointing experience, packaging taken off outside in the rain, bit of damage to the sofa and care kit missing, all very rushed.
Not much better customer service in store either when I asked for a refund for the care kit, was told I had to contact customer service in a very disinterested manner. Wasn't even offered the phone number, I had to ask for it.
Seems that in store they are only pleasant and professional when you are placing an order.
The only good part was speaking to Zoe in customer services who was really lovely and seemed genuinely concerned that I'd had a bad experience and organised the refund for me. Shame more of your staff aren't as professional as her.

Excellent helpful friendly staff, not pushy and trying to rush my decision.
A good selection of sofas to look at on the floor, liked 1 but decided to look at other stores. Out of 4 stores returned to sofology and bought the sofa that best suited my needs.

Served by Storm at Cambridge very pleasant and helpful

Storm was super-helpful and went through our options really clearly and effectively. We're really happy with the support we got in making our choice.

Explained thoroughly patience and very clear does his job well ethan was the assitant very pleasent and friendly

Ordered products so how can I review, we have spent over £3500 and not even free delivery

Lovely clean store with plenty of choice, Storm our sales lady was extremely professional, welcoming and patient, listened to all our concerns and explained everything with care.

Great customer service. Dealt with Ethan who was very matriculas in explaining everything and answering all our questions

Ethan was excellent from start to finish. Not too pushy - just pleasant and provided decent advice.

It’s a difficult choice and it was very knowledgeable in this topic and allows us to explore.

Very good salesman and provided a great level of service.

On Sat Ethan was extremely helpful with explaining the different fabrics textures as the sofa we wanted was not on display in Cambridge .
We went back on Sun and Ethan kindly got our new sofa ordered in under 30 mins .
Thanks so much for making this an easy process

The rest of the staff were friendly and helpful but the man Who served us was rude and abrupt

Excellent service. We were able to look around without being hassled and more than willing to answer any questions. When we decided on our purchase they were very helpful and accommodating. Throughout the process they werr very knowledgeable and talked us through everything. Lovely friendly gentleman. He is a credit to the company

We had a specific list of requirements when we entered the store, these were listened to and we were shown the possibilities available. There was no pressure to accept anything unsuitable and the whole process was friendly and relaxing. Hence, we found our sofa and chair meeting all of our requirements. The whole experience was very enjoyable. Many thanks.

Friendly, knowledgeable staff at Sofology. Great experience buying our new sofa set from Sofology, Ethan was knowledge and attentive. 10 out of 10.

Plenty of choice.
Charming and helpful staff - Megan and Ryan - who never hassled but let us browse for as long as we wished but were there with help and advice when required.
A good experience