Excellent service. Sales person Ethan was polite, patient and did not press for sale. We got enough time with very thoughtful and engaging discussion to finalise our order.
L'azienda ha risposto
Sede
Cambia sedeUnit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
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Scopri cosa dicono le persone
Friendly and knowledgeable team. As we entered we were approached and pointed to areas where we could find the type of sofa we were looking for. We were left to look around on our own with no pushy s... Leggi di più
L'azienda ha risposto
Great service and experience in the store. Storm was welcoming from the start. Once we told her what we were looking for, she was very knowledgeable and directed us to the sofa that we actually ended... Leggi di più
L'azienda ha risposto
We had a really great experience at the Cambridge branch thanks to Storm and Ryan. They were both extremely helpful, friendly, and knowledgeable from start to finish. They took the time to explain... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di divani
- Accessori per mobili
- Negozio di mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di fodere e rivestimenti
Scritti dall'azienda
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informazioni di contatto
Unit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, Regno Unito
4,8
Eccellente
1611 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Karim was helpful and friendly without…
Karim was helpful and friendly without being a 'pushy' salesman. Very knowledgeable and informative. Pleasant to deal with.
22 febbraio 2025
Risposta di Sofology - Cambridge
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear about your positive experience with Karim at Sofology Cambridge.
Matthew was extremely efficient and…
Matthew was extremely efficient and helpful. Very courteous.
21 febbraio 2025
Risposta di Sofology - Cambridge
Thank you for sharing Chris.
Customer service was very good .
16 febbraio 2025
Risposta di Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Ethan was excellent!
16 febbraio 2025
Risposta di Sofology - Cambridge
Thank you so much for taking the time to leave us a review!
Risposta di Sofology - Cambridge
Thank you for sharing your great review! We are really happy to hear that you had a good experience at Sofology. We appreciate your feedback!
Risposta di Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review!
Ethan was so helpful and straight…
Ethan was so helpful and straight forwards helping me make the purchase I wanted v easy and informative. Thank you
10 febbraio 2025
Risposta di Sofology - Cambridge
We are so pleased to hear that your visit to the store was a positive one. Thank you for choosing Sofology.
Risposta di Sofology - Cambridge
Hi there, thanks for your 5-star review, we really appreciate the feedback!
From the moment we stepped in the store…
From the moment we stepped in the store manager made us feel welcome and assisted us in all our enquiries.
Ethan Gilks was the young chap that completed our order for us. He was extremely professional, knowledgable and explained every detail at every step. The whole experience in the Cambridge Sofology store was a pleasurable one. Thanks guys!
Highly recommended.
25 gennaio 2025
Non scritta su invito
Risposta di Sofology - Cambridge
Hi there Emma,
Thank you so much for taking the time to share your wonderful experience at Sofology. We are thrilled to hear that from the moment you entered our store, you felt welcomed and well-assisted by our team. It's fantastic to know that Ethan provided you with professional and knowledgeable service, ensuring every detail was clearly explained throughout your order process.
We are delighted that your visit was pleasurable and that you highly recommend us. Your feedback is incredibly valuable and motivates us to continue delivering exceptional service to all our customers.
helpful salesman
helpful salesman. great selection of sofas. convenience of selecting delivery time scale
19 gennaio 2025
Risposta di Sofology - Cambridge
Hi –, I am very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
Able to look round easily without a…
Able to look round easily without a Salesman worrying at you. Then they are extremely helpful when you need them.
15 gennaio 2025
Risposta di Sofology - Cambridge
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Excellent customer service
Excellent customer service - taking time to explain quality and build of furniture and all benefits. No pressure selling was also a big plus.
20 gennaio 2025
Risposta di Sofology - Cambridge
Hello Geoffrey Wells,
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an excellent experience at Sofology. Our team is dedicated to providing quality service, and it's wonderful to know that you appreciated the detailed explanations about our furniture and the benefits we offer. We also believe in creating a comfortable shopping environment without any pressure, so your positive remarks mean a lot to us.
Great customer service
We went into the Cambridge store and met with Ethan Gilks who was very nice and very knowledgeable and helped us pick our new sofa. He set it up in my basket on line as I needed to double check the size of the space where our new sofa will go. I went on line when we got home and placed the order. Now we're very excited about getting our new sofa. Thank you
19 gennaio 2025
Risposta di Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review!
Staff Were Very Patient and Helpful (No Pressure to Buy)
Despite my several visits, each time the staff were welcoming, patient and helpful, and I felt no sense of pressure to buy.
17 gennaio 2025
Risposta di Sofology - Cambridge
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Risposta di Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review!
Risposta di Sofology - Cambridge
Thank you so much for taking the time to leave us a wonderful review. We are thrilled to hear that you found our staff very helpful and enjoyed the coffee during your visit to Sofology Cambridge.
5* Review
Visited after an impulsive sale of our sofa & saw the one we adored. On a second viewing, Ethan sat with us and patiently discussed the options and similar products. He was super helpful & gave a realistic perspective, which helped my inability to make a decision.. We finally settled on a sofa and footstool that we love. He was easy to talk to and not a pushy salesman, you get a million gold stars from us! Thanks Ethan :)
5 gennaio 2025
Risposta di Sofology - Cambridge
Thank you so much for taking the time to share your wonderful experience at Sofology Cambridge. We are thrilled to hear that Ethan was able to assist you so effectively during your visit. It's great to know that his patience and helpful insights made your decision-making process easier and more enjoyable.
We are delighted that you found the perfect sofa and footstool that you love. Your kind words about Ethan being easy to talk to and not a pushy salesman are truly appreciated, and we will make sure to pass on your compliments to him.
The staff in the shop in Cambridge was…
The staff in the shop in Cambridge was very professional. Roi in particular, answered all our questions and was really helpful.
Now we have just to wait for our sofa to arrive
5 gennaio 2025
Risposta di Sofology - Cambridge
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology, we can’t wait to deliver!
Very informative and friendly staff
Very informative and friendly staff. They were happy to answer any questions.
5 gennaio 2025
Risposta di Sofology - Cambridge
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you found our staff at Sofology Cambridge to be very informative and friendly. It's great to know that they were able to answer all your questions and provide you with a positive experience.
Top class service
We was looked after by two great guys,Matthew and Ryan, all in all an excellent service from start to finish
Every part of the purchase explained and no questions left unanswered.
Thank you
6 gennaio 2025
Risposta di Sofology - Cambridge
Hi there, thank you for your review. We're pleased you were provided with all the information you needed, we hope this helped you choose your dream sofa! Thanks again, and have a lovely day.
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