I had an issue with unexpected charges, but Daria from customer support was very helpful and responded quickly. She helped me get a full refund and confirmed that my subscription was cancelled. Thank... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great experience when I first used it—the results were really good! There was a misunderstanding later with the automatic renewal, but the team was super warm, patient, and helped me resolve everythin... Leggi di più
L'azienda ha risposto
A $1 trial turned into €40.21 in unexpected extra charges. I approved one $1 payment through Apple Pay and did not knowingly agree to any additional purchases. Support claimed I selected paid ext... Leggi di più
L'azienda ha risposto
I had a great experience with the support team! A special thanks to Daria for her kindness, professionalism, and quick response. She was very helpful, understanding, and made sure my refund was proces... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
SocialSensor is a social media analytics platform for monitoring public Instagram accounts and tracking their performance. It helps users analyze audience growth, engagement, account activity, content performance, and top-performing posts, as well as monitor competitors and identify patterns in their content strategy.
Informazioni di contatto
Makariou III, 228, AGIOS PAVLOS COURT A, 7th floor, Flat/Office 712, 3030, Limassol, Cipro
- +13023021573
- support@socialsensor.io
- socialsensor.io
3,9
Molto buono
22 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very efficient problem soving
Immediate response to my request in a very nice and polite way!
26 ottobre 2026
Non scritta su invito
The team’s staff is awesome
The team’s staff is awesome, help me a lot. I really appreciate it)))
25 ottobre 2026
Non scritta su invito
Risposta di SocialSensor
Hi Eoanna, thank you so much for the fantastic feedback! We are thrilled to hear that our staff could assist you effectively.
Risposta di SocialSensor
Thanks, Yara! We are always here to provide the best support possible. Let us know if you ever need anything else.
Hello,
Hello,
Thank you for your quick response and for resolving the issue so promptly. I really appreciate your professionalism and excellent customer service.
Thank you again for your help!
22 ottobre 2026
Non scritta su invito
Risposta di SocialSensor
Hello Ani, you are very welcome! Providing prompt and professional customer service is what we strive for every single day. We are so glad we could get everything sorted out for you quickly.
Good and fast help !!
21 ottobre 2026
Non scritta su invito
Risposta di SocialSensor
Thank you, Veronika! Speed and quality are our top priorities when it comes to helping our users, and we are glad we hit the mark for you.
I had an issue with unexpected charges
I had an issue with unexpected charges, but Daria from customer support was very helpful and responded quickly. She helped me get a full refund and confirmed that my subscription was cancelled. Thank you, Daria, for your help!
21 ottobre 2026
Non scritta su invito
Risposta di SocialSensor
Hi Myra, we apologize for the initial surprise with those charges, but we are incredibly happy that Daria could step in and resolve the situation
Excellent customer support
Excellent customer support
I was accidentally charged for a subscription renewal, but Daria from the support team handled my request super quickly and professionally. My refund was processed without any hassle. Excellent service!
20 ottobre 2026
Non scritta su invito
Risposta di SocialSensor
Thank you for sharing your experience! Accidental renewals happen, and we want to ensure the resolution is as smooth and hassle-free as possible
Excellent service and very quick…
Excellent service and very quick responses.
19 ottobre 2026
Non scritta su invito
Risposta di SocialSensor
Thank you! We work hard to ensure our responses are not just quick, but also truly helpful. We appreciate your support and your five-star rating!
It didn’t work!
18 ottobre 2026
Non scritta su invito
Risposta di SocialSensor
Hi Priscilla, we are sorry to hear that things didn't work as expected for you. We would love to understand what went wrong and help you fix it. Please reach out to our support team at support@socialsensor.io with more details about the issue you experienced, and we will do our best to get it resolved!
I was surprised of how fast I received…
I was surprised of how fast I received a response regards to my transaction issue.
Thanks again for the assistance.
17 ottobre 2026
Non scritta su invito
Risposta di SocialSensor
Thank you, Homaira! We are so glad to hear that our support team was able to assist you with your transaction issue so quickly. Resolving these matters smoothly is our top priority!
thank you！
Great experience when I first used it—the results were really good! There was a misunderstanding later with the automatic renewal, but the team was super warm, patient, and helped me resolve everything with a full refund. I'm truly grateful and so happy with everyone on this wonderful team!
13 ottobre 2026
Non scritta su invito
Risposta di SocialSensor
Thank you so much for your kind words, Kama! We truly appreciate your support and are always here if you need anything else!
I had a great experience with the support team
I had a great experience with the support team! A special thanks to Daria for her kindness, professionalism, and quick response. She was very helpful, understanding, and made sure my refund was processed smoothly. I really appreciate her excellent customer service and the way she handled my issue. She truly deserves recognition for her outstanding support. Thank you, Daria, for making the whole process easy and stress free.
13 ottobre 2026
Non scritta su invito
Risposta di SocialSensor
Thank you, Mya! We will definitely pass along your wonderful compliments to Daria.
A $1 trial turned into €40.21 in extra charges
A $1 trial turned into €40.21 in unexpected extra charges. I approved one $1 payment through Apple Pay and did not knowingly agree to any additional purchases.
Support claimed I selected paid extras but admitted they could not provide records showing my specific agreement beyond their order data. Despite repeated requests, they refused a refund.
Unclear pricing, frustrating customer service, and no satisfactory resolution. I would never use SocialSensor again and strongly advise others to avoid it.
12 ottobre 2026
Non scritta su invito
Risposta di SocialSensor
Hi Enzo, we sincerely apologize for the frustration. The additional charges relate to optional premium upgrades presented during the checkout process, but we completely understand how this can be confusing. We are constantly working to make our pricing and upgrade flows as clear as possible. We would like to take another look at your case. Please contact us again at support@socialsensor.io and mention this review so our management team can personally review your interaction and ensure a fair resolution.
Risposta di SocialSensor
Thank you, Urban! We are very glad to hear that your experience was fast and easy. We are always here to help!
Respond quickly and get straight to the…
Respond quickly and get straight to the point to effectively address the challenges at hand.
11 ottobre 2026
Non scritta su invito
Risposta di SocialSensor
Thank you, Jz! We really appreciate your feedback. Providing quick and effective solutions to our users is our main goal, and we are glad our team delivered exactly that for you.
Fraudulent Credit card charges continue…
Fraudulent Credit card charges continue after the subscription period !! Beware!
6 ottobre 2026
Non scritta su invito
Risposta di SocialSensor
Hi Louis, we are deeply sorry to hear about this. Please reach out to our support team directly at support@socialsensor.io with your account details so we can investigate this, halt any further billing immediately, and refund the post-cancellation charges.
She is helping me alot with my refund…
She is helping me alot with my refund im still waiting for it to come threw but she is insuring me
5 ottobre 2026
Non scritta su invito
Risposta di SocialSensor
Hi Aiden, thank you for your patience and for the kind words about our agent! We are so glad she could assist you. Please note that standard bank processing times mean it can take a few business days for the funds to fully reflect in your account.
I never subscribed and they took my…
I never subscribed and they took my money twice!!! Until now I have no answer for emai I have sent about canceling this subscription what I never wanted. I just opened it on ig and then left! Refund my money! Number of my conversation: 246834
29 settembre 2026
Non scritta su invito
Risposta di SocialSensor
Hi Petra, we sincerely apologize for the frustration and the delay in our email response. Thank you for providing your ticket number. Our support leadership will immediately pull up this conversation to ensure your account is cancelled and a full refund is processed for the unintended charges. You will receive an email confirmation from us shortly.
these are the nicest people to work…
these are the nicest people to work with I have met in a long time. they respond to you, quickly, they understand the problem you might have and work hard to resolve it quickly. my experience with them is 100% positive. johndig
4 ottobre 2026
Non scritta su invito
Risposta di SocialSensor
Thank you so much, John! We truly appreciate your wonderful feedback. The entire support team works hard to quickly understand and resolve our customers' issues, and we are absolutely thrilled to hear your experience was 100% positive.
Very fast respond🙌🏼👍🏻👍🏻
26 settembre 2026
Non scritta su invito
Risposta di SocialSensor
Thank you, Nurfarhana! We are always striving to provide the fastest and most efficient support possible.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
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