Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Bought an assortment of non-alcoholic beers for my partner over dry January. Maybe that's cheating a bit but who cares! Non-alcoholic stuff has come a long way, he loved all of them and it let him enj... Leggi di più

Valutata 5 stelle su 5

I gave up drinking alcohol about 2 years ago and have found it difficult to find decent AF beer, and I love beer! I found SoberSauce through Twitter and signed up for the monthly subscription. Always... Leggi di più

Valutata 5 stelle su 5

Ordered again a little sooner than expected because I heard they were shutting up shop. Big thanks to Adam and everyone else involved - you've been super from start to finish. I'm once again stocked... Leggi di più

Valutata 5 stelle su 5

Gorgeous beers!! I’m pregnant and wanted a treat for those summers days in the park/ at a bbq when everyone else is sipping a pint. These non alcoholic versions are superb. Sometimes I have to triple... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

339 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(339)

2 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Cant really ask for more in a supplier!

Initially had a poor experience with sobersauce, due to them changing warehouses i actually received different products to that which i had ordered.

After mailing the team they sent me out a totally new batch of beers FOC based on my selection.

Fantastic service and fantastic communicators, i would definitely do business again!

16 febbraio 2022
Logo di Sobersauce

Risposta di Sobersauce

Hi Andy,

Firstly let me apologise for the poor service you've had. It isn't the usual service we provide and we are keen to rectify this for you. I have emailed you about this.

I'm afraid you caught us at the worst possible time. We had previously been using a 3rd party for our logistics but the service levels just weren't what we wanted them to be so took the decision in October to leave them and bring things in-house. Unfortunately our new warehouse wasn't ready so we were forced to close for a few weeks. In your case two things came together which resulted in poor service.

1. As we got closer to the end of our contract the stock-keeping by our supplier got worse and worse which meant you were able to order beers that we didn't have. When that happens we almost always contact customers to suggest replacements and agree that with them first. However on this day, for the first time ever, that simply wasn't possible because...

2. Your order was picked and sent out on the day we left our 3rd party logistics provider. That afternoon, all stock was put onto a pallet and send to Sheffield to be put into storage. This meant we had no way to rectify issues through replacement for a few weeks. I travelled the 200 miles down to oversee the pick that morning and I tried to provide the closest (or best) alternatives where something was missing. I know they weren't as good as we would have liked to provide. If we had waited to contact you it would never have been sent. We even added in extra beers as a "sorry" for sending different beers. We also agreed to refund people for beers they didn't like.

Hopefully you agree that we tried to do the best we could under the circumstances.

I am pleased to say that we are now up and running in our new warehouse and doing things ourselves. In the first week we have had zero susbstitutions and the time taken to despatch orders has halved. I am confident that our service levels, which had previously been the best in the sector, are now the best they have ever been and will only continue to improve.

Adam
Founder, Sobersauce

Valutata 5 stelle su 5

Gluten free

Easy to buy, super fast delivery and good gluten free non alcoholic beers (which I thought it was mission impossible !)

3 febbraio 2022
Valutata 5 stelle su 5

Makes dry January a breeze!

Bought an assortment of non-alcoholic beers for my partner over dry January. Maybe that's cheating a bit but who cares! Non-alcoholic stuff has come a long way, he loved all of them and it let him enjoy the more social elements of the month without the hangover or stressed out liver. Would happily order again, it's nice to keep a little selection stowed away for guests too.

2 febbraio 2022
Valutata 5 stelle su 5

Great beers

Great beers. Were some distribution issues causing delay and the company was very honest in updating and giving new dates . Very impressed .

6 gennaio 2022

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più