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3,2
8 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Lagde en bestilling d. 1/11 på 11 dåser af blandet landhandel.
Alt var som det skulle være, fik dåserne. eneste grund til 4 stjerner frem for 5 skyldes leveringen tog 10 dage.
Ellers fuldt ud tilfreds!
I ordered 2 weeks ago and have not received my package. I sent them a mail and they have not answered it
I'm still waiting for my order ist now one week later
Risposta di Snus Lab
Hi,
We're very sorry that your order took longer than expected to reach you. We completely understand how frustrating it is to wait a week for a delivery, and we sincerely apologise for the inconvenience caused.
Your order was delivered today, and we're glad it has finally arrived. However, we know that this doesn't make up for the delay. Having to wait a full week is not the delivery experience we want our customers to have, and it certainly doesn't meet our standards.
We take your feedback seriously and will continue working to improve our shipping process to prevent situations like this from happening again.
Thank you for your patience, and we hope you'll consider giving us another chance to provide you with a much better experience next time.
Kind regards, The SnusLab Team
Orderd the first this month... still havent recieved my order
Risposta di Snus Lab
Hi,
We sincerely apologise for the delay in delivering your order. We completely understand your frustration, and waiting a full week for an order to arrive is certainly not the experience we want to offer our customers.
Your order has now been delivered, but that doesn't change the fact that it took longer than it should have. A one week delivery time is simply not our standard, nor does it meet the level of service we strive to provide.
We truly appreciate your patience and understanding. Your feedback is important to us, and we'll take it on board to keep improving our shipping and delivery process.
Thank you for giving us the opportunity to make things right. We hope you'll give us another chance to provide you with the smooth and reliable shopping experience you deserve.
Best regards, The SnusLab Team
Do not order from here!! It is scamming and you will never recive the pakkage.
Risposta di Snus Lab
Hello,
We’re very sorry that your order did not reach you, and we completely understand your frustration. We were in contact with you regarding this issue and were informed that the parcel would be returned to us. We have since issued a refund for your order.
We take customer concerns seriously and always do our best to find a fair solution when delivery problems occur. We sincerely apologize for the inconvenience and disappointment this experience has caused.
We understand that this was not the experience you expected, and we appreciate the opportunity to resolve the matter.
Best regards,
The SnusLab Team
Super guter Service, sehr zuverlässig. Ich hatte bis jetzt noch nie Schwierigkeiten und bestelle da jetzt seit nun mehr als 5 Monate. Kann ich nur weiter empfehlen. Die Preise sind auch sehr guut!!!
Ordering was super easy and quick. Shipping didn’t take long and everything arrived well packed. The snus was fresh and tasted good and good quality. Would definitely order again !!
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