Snuggledown Recensioni 

248
•
TrustScore 4 su 5

3,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I found what I was seeking, and ordering was straightforward. The entire process took only a few minutes, and delivery occurred within the specified timeframe. The items arrived in perfect condition.... Leggi di più

Valutata 5 stelle su 5

We bought a 4 pack of these Classic Soft Touch Pillows directly from Snuggledown, who offered a discount and free shipping. Delivered promptly, these pillows provide excellent support while being very... Leggi di più

Valutata 1 stelle su 5

Received a completely wrong order, sent an email and haven’t heard back. Impossible to get through on the phone, very bad customer service. I would like to receive my correct order and return the inco... Leggi di più

Valutata 5 stelle su 5

Great price and fab duvet. Was a little dubious about buying a duvet online as I always like to feel them. I was really pleased with this purchase though and it was cheaper purchasing direct than thro... Leggi di più



Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

248 recensioni

5 stelle
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3,9

Tutte le recensioni

(248)

93 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

BEWARE SNUGGLEDOWN HUNGARIAN GOOSE DOWN…

BEWARE SNUGGLEDOWN HUNGARIAN GOOSE DOWN AND FEATHER DUVETS.
With nearly 57 years of marriage behind us my wife and I have gone through a significant number of duvets.

We very much like a white goose down filling which is lovely and light but also warm.

Our last purchase was a king size Hungarian Goose Down and Feather (80%/20%) from Snuggledown, bought in Nov 2021.

Snuggledown clearly state on their webpages that “To keep the fillings in place; we [they] use a clever internal box construction which ensures no cold spots develop; keeping your body evenly warm throughout the night”. I think this is rubbish and totally misleading.

Overtime the filling in our duvet has migrated to the side pockets leaving the majority of pockets nearly empty and uncomfortable, and no amount of coaxing will even the filling out.

I contacted Snuggledown about this but all they have advised is:

“Our duvets are not fully stitched, and feathers could migrate over time and will require fluff up/ patting towards the opposite direction of the care label in order to put the feathers back in box. The duvets are also best shaken from side to side and pat the feather from short side to short side.”

So much for their "clever internal box construction which ensures no cold spots develop”.

In my opinion this product is best avoided as it has a latent design / production defect.

------------------------------------------------------------

I replied to SnuggleDown a per their request. Their response has not made me think anything has changed. I recommend looking for other products.

26 marzo 2025
Non scritta su invito
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Risposta di Snuggledown

Hi Edward,

We’re really sorry to hear that your duvet hasn’t met expectations and that you’ve been disappointed with its performance. Our goal is always to provide high-quality, comfortable products, and we appreciate you sharing your experience.

We understand your frustration and would like to help. If you could email our team at info@snuggledown.co.uk with your order details, we’d be happy to look into this further for you.

Best regards,
Snuggledown

Valutata 5 stelle su 5

Nice quality duvet

Nice quality duvet, well presented and packaged and delivered quickly.

11 marzo 2025
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Risposta di Snuggledown

Thank you for your feedback! We're glad to hear you were happy with our quick and efficient delivery. We appreciate your support!

Valutata 1 stelle su 5

Non existent customer service!

Non existent customer service!
Requested to return items on numerous occasions and heard nothing for two weeks. Following a phone call I eventually am sent a return label etc.
After a further two weeks and numerous emails I am eventually told they have no knowledge of the return.
So basically they are not willing to refund.
Sadly not once has engine been gracious or said sorry.

25 marzo 2025
Non scritta su invito
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Risposta di Snuggledown

Hi, please can you email us at info@snuggledown.co.uk and we can help, when we send returns labels we ask you to email us back once parcel dropped at the parcelshop with the reference so we can proceed with the refund for you. Regards Snuggledown

Valutata 5 stelle su 5

Quick & easy to order

Quick & easy to order. Very light but warm quilt, very pleased with product.

6 marzo 2025
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Risposta di Snuggledown

Thank you we're so glad to hear that you found the ordering process easy and that you're enjoying your lightweight yet warm quilt. We appreciate your support and hope you continue to love your purchase!

Valutata 5 stelle su 5

Quick and efficient delivery

Quick and efficient delivery

24 febbraio 2025
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Risposta di Snuggledown

Thank you for your feedback! We're glad to hear you were happy with our quick and efficient delivery. We appreciate your support!

Valutata 5 stelle su 5

Scandi King Size Duvet

Established British Company. Easy to use website. Easy to purchase. Quick delivery time. Great product. I am delighted

1 marzo 2025
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Risposta di Snuggledown

Thank you for your fantastic feedback! We're delighted to hear that you found our website easy to use and had a smooth shopping experience. It’s wonderful to know you’re happy with your purchase. We truly appreciate your support

Valutata 5 stelle su 5

Happy so far

Easy order process. Quick free delivery. Good price for the quality of the pillows. So far happy with them but time will tell if they keep their shape and don’t’dip’

1 marzo 2025
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Risposta di Snuggledown

Thank you for your feedback! We're glad to hear you found the ordering process easy and the delivery quick. We hope your pillows continue to meet your expectations, but if you ever have any concerns, feel free to reach out. Enjoy your purchase!

Valutata 5 stelle su 5

After scrolling through many reviews…

After scrolling through many reviews for various pillows etc decided on this company as they had many consistently great reviews. Tried & tested I can definitely totally agree - superb quality

21 febbraio 2025
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Risposta di Snuggledown

Thank you for choosing us after your thorough research! We're so happy to hear that our reviews led you to us and that you’re loving the quality of your purchase. We truly appreciate your support.

Valutata 5 stelle su 5

Duvet

Quick service

21 febbraio 2025
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Risposta di Snuggledown

Thank you for your feedback! We're glad to hear you were happy with our quick and efficient delivery. We appreciate your support!

Valutata 1 stelle su 5

Customer service doesn’t match that of the delivery company

Pillows sent don’t match the description of the one I ordered. Have emailed twice now and have had no reply back as I wish to have the pillows returned. Some response would be appreciated. This is a shame as the delivery time was excellent.

16 febbraio 2025
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Risposta di Snuggledown

Hi Grahame, i have searched all our email boxes and cannot find any emails from you. I will email you now so we can sort the issue out with you. Kind regards Snuggledown Team

Valutata 3 stelle su 5

Intelligent warmth, not intelligent instructions?

Product electric blanket - intelligent warmth (topper) Blanket good quality well made and value for money. However, the instructions for operating, are at best confusing , at worst useless! :-
Page 5. Using your blanket
Heat / Time settings - does not explain purpose of the timer? I cannot understand the purpose of long hours preheating blanket? Does the blanket switch off after reaching set temperature? and then keep it at that setting? Why leave it for 9 or 12 hours
After preheating why switch off before getting into bed ( does this mean set 0 on heat control? Or 0 on the on/off switch? Confusing!!
The instructions Using your blanket do not
mention how the overheat or cut out works when set to 0.
If the blanket cuts out after the timer expires why can’t you lay down to sleep? What if you forget to switch off the slide on/off?
Instructions say “ designed to pre heat” “should not be left on when you are in bed” “turn control off before getting into bed”. Why can I go to sleep and the blanket keep me warm for 9hours? What is point of timer? If I don’t get into bed how do I know heat setting and timer set as required?

Sorry, but either I’m being ‘thick’ or these instructions need clarification .

17 febbraio 2025
Non scritta su invito
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Risposta di Snuggledown

Hi, sorry you are having issues with the instructions, please can you email us at info@snuggledown.co.uk with your order number and we can help resolve. Kind regards Snuggledown Team

Valutata 3 stelle su 5

No response from online message platform

The mattress topper arrived a few days after ordering. The first night I didn’t sleep well at all as it was very hot (all materials are polyester). I contacted customer services via their online messaging platform about a return but never had a response.

27 gennaio 2025
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Risposta di Snuggledown

Hi, I will email you as think there has been a technical issue as no contact forms have come through. I will email you. Regards Snuggledown.

Valutata 4 stelle su 5

Worth it

I was a bit nervous about getting a new duvet but it was all worth it. So snuggly and although slightly 'noisy' it is much more dense than our previous one and easy to wrap around your body without getting too hot.

5 gennaio 2025
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Risposta di Snuggledown

Thank you for your feedback! We’re so pleased to hear that your new duvet was worth it and that you’re enjoying the snug feel. The denser design helps with comfort, and we hope you continue to have cozy nights. If you need anything, we’re happy to help!

Kind regards, Snuggledown

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