Snoozy Recensioni 

14
•
TrustScore 2 su 5

2,1

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Informazioni di contatto

2,1

Scarso

TrustScore 2 su 5

14 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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2,1

Tutte le recensioni

(14)

5 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Ordered a divan and mattress on…

Ordered a divan and mattress on wowcher, received no confirmation, delivery date passed and I contacted wowcher who asked them to respond, still nothing until I got a text confirming the delivery for 2 days later, I got another one from a different number the next day with the delivery window. Did not get a text to say delivery in 20 minutes, tried both numbers no response. The bed and mattress did arrive, 2.5 hours after the time. There was only one driver so we had to help carry it, we asked to unpack he said no he had no time and left. There was so much damage, rips, holes, a drawer that was in pieces, neither drawer fit into the frame, the mattress was springs not memory foam and looks nothing like the advert. We complained to wowcher and eventually got a response saying they don’t accept the responsibility for the damage as it should have been checked on delivery. Absolute joke, trading standards next!

18 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Terrible quality

Bought a bed and mattress via wowcher. Arrived wet and has staples sticking out, mattress is terrible lumpy and uneven. Have emailed as it’s the only way of contacting them yet still no answer. Avoid this company!!

30 settembre 2026
Non scritta su invito
Valutata 1 stelle su 5

This company feels like a scam

This company feels like a scam!
I purchased a mattress through wowcher.
I received 2 separate text messages with delivery details and times for the following morning also being told I would receive a call from the delivery driver 20 minutes before delivery.
I received no phone call or the delivery, I replied to both text numbers asking for a update, one replied with 'check outside ', I also emailed the contact details from wowcher with no reply from there.
I cannot seen to find any other way of contacting the merchant, extremely disappointed

15 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Rip Off Merchants

I ordered i Mattress from this company via Wowcher and dead silence they have taken the money from Bank account and i have had nothing but Radio Silence since.
I have been in touch with the Company Wowcher and reported this to them but all the say is to contact the Merchant.
so nothing i can not afford this loss but i have no way of getting any Help.
I see form their website that this Company is uo for Sale and that they only bought the Name so it never a company from i can make out.
But that Wowcher must not have checked them out before they added them to the wowcher list of reliable companys.i still suffed a financial loss throuhg no fault of my own

12 settembre 2026
Non scritta su invito
Valutata 1 stelle su 5

Absolute shambles of a company!!

Absolute shambles of a company!!! Ordered a memory foam was sent the wrong one. Left voicemails and emails all completely ignored!!! Was given a time slot between 2pm and 5pm!! No one turned up. Took day off work unpaid. No one turned up!! Then got a call at 20:25 saying. They would be 5 minutes!!!!! Unacceptable delivery service. Sent wrong item and completely ignorant!! Disgusting company!!! Need refund immediately!!!!

6 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Subscription Scam

As Leane A says, this is a subscription scam. I purchased 2 pillowcases, at a ‘discounted’ rate of £19 each. By purchasing at the ‘discounted’ rate, you are opting in to the Snoozy Collective, £19 a month (it actually says $19, but I was charged £19). The ‘benefits’ of said collective are discounts on future purchases!!! The information is in the small faded print underneath the shipping details. Absolutely designed to mislead for financial gain.

25 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Subscription Scam

When you buy a pillowcase, not sure about other items, they trick you into setting up a subscription, not sure what it’s for- they’ve sent no email giving me the details thus making it difficult to cancel the subscription. After my first payment of £29, I have been charged another £19 and then another £19 two weeks later so it’s not even a monthly subscription. The subscription is a complete scam.

11 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Asked for an update on my order twice…

Asked for an update on my order twice and no one has bothered to come back to me

9 dicembre 2022
Logo di Snoozy

Risposta di Snoozy

Good Morning,

It is unfortunate to see this review and i do apologise for the inconvenience caused.

We had a fire at our warehouse on the weekend before your order. Unfortunately, this removed our ability to fulfill orders for the next few months.

An email was sent to you on Wednesday advising about the situation, can you kindly check your junk/spam folder?

We looked at the opportunity of fulfilling this for you, unfortunately, the product has been affected as a result of the incident and we issued a full refund for you Monday 19th with a credit memo (Full Refund) and note attached.

Warmest Regards,
Jamie Thomas

Valutata 1 stelle su 5

Dreadful

Dreadful. No contact from them. I had to Email them for a update to be told there was a fire and my order had been cancelled.still waiting for refund

11 dicembre 2022
Logo di Snoozy

Risposta di Snoozy

Good Morning,

It is extremely disappointing to see a one star review,

We had an incident at our warehouse and we had to cancel all active orders, this has caused significant delays and issues for us and i would like to apologise for some delays with communication.

I can see you've also contacted us by Live Chat and have been advised of the timeframe. A refund was issued to you on the 13th of December, refunds leave our bank immediately and can take up to 7-10 working days for your bank to collect the funds.

again, i would like to sincerely apologise for the inconvenience caused with your order.

Valutata 1 stelle su 5

No communication at all

No communication at all. Cancelled payment.

8 dicembre 2022
Logo di Snoozy

Risposta di Snoozy

Hi Tom,

We had an incident at our warehouse and we had to cancel all active orders, this has caused significant delays and issues for us and i would like to apologise for some delays with communication.

I can see several emails have been sent to the email address we've on file.

We did send a mass email to all customers informing them of this.

In your case i can see payment has been made by BACs, there is no facility to automatically refund BAC's payments and we're still awaiting this information from you. When this is received a refund will be issued within 24 hours.

Again, i would like to sincerely apologise for the inconvenience caused. This has been a very difficult start for a new family-run business.

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