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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I spoke to a customer service representative online who confirmed I'd receive all items within 10 days of ordering. Based on that, I ordered a mattress and pillows, but then heard absolutely nothin... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fabulous mattress. Deep, perfect balance of firmness and softness. The only less good thing was the long delivery delay, almost 2 months. But the couriers, when they did finally arrive, were really he... Leggi di più

Valutata 5 stelle su 5

Mattress Topper. Very pleased with the item and the quality is superb. Love the natural materials especially the natural latex which has no chemicals and therefore no awful smell,and the wool really... Leggi di più

Valutata 5 stelle su 5

Our mattress came pretty quickly and is excellent. We got a topper too to go with it. It's extremely comfortable and reassuring to know it is safe, made with organic materials, no chemicals and eco-fr... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili per camere da letto

Scritti dall'azienda

Working directly with our manufacturers to produce natural, chemical free, non-toxic products for your bedroom. We want everyone to be able to sleep naturally.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

300 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,0

Tutte le recensioni

(300)

32 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I have been waiting 3 months now for my…

I have been waiting 3 months now for my order.

3 aprile 2025
Non scritta su invito
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Risposta di Snoozel Green

Hi Tim, apologies for the delays to your order, we have had issues with the global supply chain, which should be resolved now. I do hope you are pleased with your mattress when you have tried it out.

Valutata 1 stelle su 5

Unfortunately the customer care and…

Unfortunately the customer care and correspondence is very poor.
It has been over a month and I still haven’t received my order

30 marzo 2025
Non scritta su invito
Logo di Snoozel Green

Risposta di Snoozel Green

Hi Julia, apologies for the delay on your order of 2 pillows. We had a shipment held up, but the order will be with you within the next week.

Valutata 1 stelle su 5

A REAL shame

A real shame. Ordered a mattress from this company. Love it SO much. Been trying to order another one for OVER 9 months now and they are just always out of stock and not taking orders. Something seriously wrong with the supply chain. Can't tell me when or even if the super king mattress will ever be back in stock. Now they don't even bother responding to my emails or chats. Quality products. Awful supply chain management. Poor customer service.

18 febbraio 2025
Non scritta su invito
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Risposta di Snoozel Green

Hi Laurence, apologies for the delays here, we had low demand for the Super King size so decided to stop stocking the size for the current time.

Valutata 4 stelle su 5

I didn't give 5 stars because although…

I didn't give 5 stars because although the mattress is very very comfortable, it is extremely heavy. So moving it to another room or house will have to be carefully thought about. I've never ever manoeuvred such a heavy mattress!
I think it is worth looking into a lighter (in weight) design - so that it's not a intensely heavy.
The weight bothers me.
The delivery company were very late updating me on delivery window so it was stressful organising someone else to be there.

21 ottobre 2024
Valutata 5 stelle su 5

Super experience and fab mattress

Super experience from research, purchase and delivery.
Fabulous mattress , firm enough to support you but enough “give” to allow you to snuggle in. Neither hot nor cold to sleep on and a joy to go to bed!
Single, combination sleeper, standard double mattress.

25 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent

Really happy with my mattress topper it's lovely to sleep on & it's all natural materials. Good communication about delivery.I would highly recommend

18 settembre 2024
Valutata 5 stelle su 5

Great experience from ordering to delivery and comfortable natural topper

Great experience from ordering to delivery and it has made my previous mattress feel much more comfortable.
Using the snoozell green topper i sleep more comfortably. I no longer have a sore hip because of lying on an over firm mattress.

The topper smelt wonderfully fresh with no chemicals scent at all and I’m very happy with it thank you very much indeed and once again the delivery process was excellent.

24 settembre 2024
Valutata 1 stelle su 5

They cancelled order 3 months after I paid.

Accepted order, took money and 3 months later said they could not deliver to my address, cancelled the order and gave me a refund. A week before they cancelled the order, the delivery was scheduled, a van arrived and the driver went to unload it and said there was no mattress onboard and they would be back. It was a few days later I contacted Snoozel to be told they can’t deliver. They did say it was in the “small print”, but to accept the order, inform me numerous times it was delayed, then after 3 months say they can’t deliver, is extremely poor customer service.

24 settembre 2024
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Risposta di Snoozel Green

Hi Steven, we do apologise for your negative experience. I believe you had ordered knowing there was a delay on the delivery, and unfortunately it was only when we went to arrange the delivery that it was noticed that your address is in Northern Ireland, and we are only able to deliver to the UK mainland. We do try to make it clear on the website that our delivery is to UK mainland only, and have reviewed the set up to ensure that we stop any orders from Northern Ireland being processed.

Valutata 5 stelle su 5

Such comfortable mattresses!

Wonderful mattresses! So comfortable and relaxing. We absolutely love them! It's lovely to be surrounded by all natural materials as we sleep. Our night time allergies have disappeared, since we got rid of our old, synthetic, dust filled mattress, and we sleep more restfully.

The only thing which was disappointing was the delivery, by a different company. We were promised a time slot on Saturday, so dismantled our old bed frame in readiness. Only to be informed, later in the day, that they'd forgotten to put our 2 mattresses on the van! It took 4 more days until they arrived, which was really inconvenient for us. This wasn't Snoozel's fault though.

2 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Best natural pillow

I was searching for a natural organic pillow for my family, including young teenagers.
I had bought a £70 natural organic pillow from another company but I never adjusted to it.

After 1 year, I decided to look for another one and now love our Snoozel Green organic latex pillows.

Will buy more and soon change my mattress for a Snoozel Green too.

26 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Brilliant mattress, great company!

Brilliant mattress. Really happy. Researched a lot. Have had other organic mattress and this is by far my favourite. And not the most expensive either. People have said it was “firm”. That was a good thing in my mind as the other organic mattresses I’ve had just haven’t supported me. Having said that, while it’s on the medium to firm side, it’s not what I would call a firm mattress. It’s a solid mattress that supports your back and doesn’t sink in. Delivery men were as everyone says, they deliver in your hall, that’s it. They aren’t bed specialists so be prepared to have help. The mattress is heavy. I would pay more to have a service that delivered the mattress, and pooped it on the bed and took packaging away. But that was offered so at the same time, I didn’t expect it. Also, when I ordered the super kingsize mattress it was out of stock. I was a little unsure if I should still buy it, given I didn’t know the brand or company and estimated delivery was the middle of September. However, it arrived on 17th September with plenty of notice for my delivery. So don’t let that put you off. You can trust this company. Overall 100% happy with every aspect.

17 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

One year later...

So it's been 357 days since our purchase and the mattress has been very comfortable all year! Thinking back to the purchase and delivery process, everything was great! I'd highly recommend this mattress to anyone thinking of getting one. I also bought a pillow which was a bit soft for me but my daughter happily "borrowed" it and she hasn't given it back!

25 settembre 2023
Valutata 1 stelle su 5

Not as shown on website

Unfortunately the mattress we received didn't look like the ones shown on the website, adverts, or Which? review and was too firm.

The photos show the mattress having a plump, almost domed top, with the surface rising above the edging and the cover material is taught. But ours didn't look like that - the surface was sunken below the edging and the cover material was baggy. It looked as though it was missing some filling. I asked twice if it was a different mattress to the one in the photos/Which? review, but didn't get an answer.

We also found it too firm (and my husband likes a firm mattress) it gave me shoulder pain. We were advised to walk around on it to soften it up. When I saw myself doing this in the mirror, I thought - why am I having to do this to a £1000 mattress?!

We tried our best to get on with the mattress as we'd spent ages researching and finally chose to invest in this one, so we were very disappointed.

The company was helpful and communicated well. We asked for a refund due to the item being 'not as described' and they organised a collection and have refunded us.

23 luglio 2024
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Risposta di Snoozel Green

Hi Sadie, we are sorry that you did not get along with the mattress, and appreciate that comfort is definitely subjective.
I am glad to hear that we were able to arrange a timely collection and refund for you.

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