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Valutata 1 stelle su 5

I spoke to a customer service representative online who confirmed I'd receive all items within 10 days of ordering. Based on that, I ordered a mattress and pillows, but then heard absolutely nothin... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fabulous mattress. Deep, perfect balance of firmness and softness. The only less good thing was the long delivery delay, almost 2 months. But the couriers, when they did finally arrive, were really he... Leggi di più

Valutata 5 stelle su 5

Mattress Topper. Very pleased with the item and the quality is superb. Love the natural materials especially the natural latex which has no chemicals and therefore no awful smell,and the wool really... Leggi di più

Valutata 5 stelle su 5

Our mattress came pretty quickly and is excellent. We got a topper too to go with it. It's extremely comfortable and reassuring to know it is safe, made with organic materials, no chemicals and eco-fr... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili per camere da letto

Scritti dall'azienda

Working directly with our manufacturers to produce natural, chemical free, non-toxic products for your bedroom. We want everyone to be able to sleep naturally.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

300 recensioni

5 stelle
4 stelle
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4,0

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(300)

32 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Still wonderful comfort, a year later

I wrote the review below a year ago before I had slept many nights on our Snoozel mattress. Now with more than 365 nights experience I want to say how wonderful it is to sleep on, not only the comfort but also that it has kept its shape with no sagging or dips. My partner feels the same, supports his back like no other mattress we have had.
We are needing to put our Snoozel mattress in storage for a few moths and I asked how to wrap and care for it and Oliver replied in a few hours, thank you.

Fabulous comfort! Sustainable and organic materials and an eco conscious company
This is a wonderful mattress, for comfort and my health and for sustainability of the planet.

I was so happy to find this small company Snoozel Green who care about using sustainable, natural, organic materials, care about our health, and care about the farmers who produce the materials used in the mattress. Also this company sells for a fair price, half the price of other companies who produce mattresses with organic materials.

We love this mattress as it has springs as well as natural latex, organic cotton and organic wool. It gives fabulous support and comfort and seems to breathe. We both need support for our backs and the combination of springs, latex and cotton and a layer of wool on top, really gives that support without any sagging, dents or lumps created. We had an Emma memory foam mattress which we returned as the smell from the chemicals and off gassing continued and disturbed my sleeping a lot and I was waking up with sore throats and headaches. It is so wonderful to replace it with a Snoozel that has no chemicals used in the manufacture and has no odour, I wake up refreshed.

Knowing that I am sleeping on sustainably sourced natural and organic materials gives my mind great comfort on top of my body comfort all night. We both sleep more deeply and waken feel bright and rested.
The ordering was easy, Oli replied to all my questions straight away, and the delivery was arranged the day before my old mattress was taken away. The delivery guys were excellent, unpacking and taking away the packaging and were friendly and careful.

A great website telling you every detail of the making of the mattress - the gathering of the latex from rubber trees, the sustainably sourced organic wool and cotton, undyed and unbleached.

Thank you for caring and creating Snoozel Green and I hope you can create a lot more sustainable and organic products at a fair price. This care and research in sourcing materials is so needed for our health and our relationship with planet Earth.

16 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

Finally found the organic mattress of my dreams

I had been looking online for months for a completely organic mattress that wasn't also ££££. Eventually came across Snoozel Green. I don't know what I had typed into Google differently to get SG to pop up, but they weren't on my radar at all for a long time. So I'd definitely reccomend to SG themselves to make yourselves easier to find on Google. everything about the website looked pretty good. Had a look at their reviews on here and i could see they were quite a new company, but the 101 night guarantee looked great so decided to order. After ordering i sent an email to the given email if you have any questions and got a reply almost immediately! Delivery was brilliant. Ordered on the Sunday, received the mattress 4 days later. The delivery company were very efficient, they phoned me on the morning of delivery and then again when they'd left the mattress at the door (we couldn't have them coming inside because we're very high risk for covid. The mattress is very heavy so i wouldn't reccomend doing that without help)

27 dicembre 2021
Valutata 5 stelle su 5

A good experience and a brilliant…

A good experience and a brilliant product. Sleeping well thank you. Much better than memory foam. The delivery people where pivotal in getting the mattress in the house which is quite far from the road. Very much appreciated and thank you.

15 dicembre 2021
Valutata 4 stelle su 5

Great company, great mattress, horrible delivery

We had some issues with the initial mattress we received, which I believe to be quite unusual for their standard quality so I and not going to describe them here.
I was in contact with Oliver about the mattress' issues and his service and communication was exceptional. Like few companies in this country, he really cared to accommodate for our satisfaction, which I appreciated greatly.
We love the mattress. It is quite firm and my back feels more rested / less sore in the morning since using this mattress.

I have to mention the delivery company and how poor it was. We had a few experiences with Furdeco as our mattress needed to be changed. In two different occasions they asked me how much I'd paid for the products and reacted really badly when knowing the products needed to be carried up the stairs. On the first delivery they broke the protective plastic and dragged the mattress around the building which made it quite filthy. I didn't know how to ask one more time for it to be lifted.

Overall the company/ product are great but I hope they find a new delivery company soon, as I'd very much like to try their pillows and other products at some point.

13 dicembre 2021
Non scritta su invito
Logo di Snoozel Green

Risposta di Snoozel Green

Hi Sandra,
Apologies for the negative delivery experience, we taken notice and worked hard to improve this, and have a new courier partner delivering for us now.
If you have any issues just contact us directly.
Sleep well,
Oliver

Valutata 5 stelle su 5

We have been looking for a new mattress

We started the process of getting a new mattress in September this year. We started with one of the best reviewed companies of hybrid mattresses. We had 3 delivered by them in the time span of one month and a half. Eventually we decided that enough is enough and we should give snoozel a try. It was the best decision ever made. All our sleep problems have now been resolved. The mattress is great... Firm, but not too firm. Doesn't overheat. Doesn't smell of chemicals. We simply love it.

12 dicembre 2021
Non scritta su invito
Valutata 4 stelle su 5

Great Mattress / Poor Delivery Company

Mattress delivered on day & time slot arranged with Furdeco and very happy with the mattress.
However, Furdeco were awful - delivery driver trod mud into the house, they couldn't work out how to get the mattress up the stairs which required my help and intervention, they knocked a picture off the wall (which I thankfully caught!) and then to my surprise left very quickly closing the door behind them and not telling me they were going to leave the packaging strewn all over my driveway which they should have taken away (their lorry was empty as well!!).
Message to Snoozel Green is get a different delivery partner as ultimately this reflects on the whole experience of dealing with you.

8 ottobre 2021
Non scritta su invito
Logo di Snoozel Green

Risposta di Snoozel Green

Hi David,
Apologies for the negative delivery experience, we taken notice and worked hard to improve this, and have a new courier partner delivering for us now.
If you have any issues just contact us directly.
Sleep well,
Oliver

Valutata 3 stelle su 5

Great products, shame about the delivery company.

I ordered a double mattress and received 2 free latex pillows with the order and all were delivered on the date advised. There is no doubting the quality and green credentials of the company and products but unfortunately I found the mattress too firm for me, even with the addition of the latex topper which was sent out for free, so I decided to return them. I was offered a discount on the pillows I had been using so opted to keep the one I had been using. I am still using the pillow and have found it to be a very good product, although a bit on the thin side, so use a thin wool pillow to make it the right height for me.
My problems started with Furdeco the delivery company, when trying to get the products collected .They failed to collect on the date advised and the communication all round was abysmal, I didn't feel that the intervention from snoozel green made much of a difference. The products had obviously already been bagged up and I had to store them in my living room for a week before they were finally collected. It's a shame about the delivery company because the quality of the products is very good, even though the mattress wasn't quite right for me.

2 ottobre 2021
Non scritta su invito
Valutata 1 stelle su 5

Mattress was not delivered.

We have ordered our mattress weeks before we moved the house and agreed with Snoozel Green courier Frudeco a suitable for both delivery dates (they could only deliver Wednesday and Friday). We gifted our old mattress and waited for our new mattress to arrive on the agreed date. No show and no notification from the delivery courier, followed by 2 more no-shows and last-minute notifications resulting in no mattress a week past agreed on delivery date. We had to sleep our first night on the floor and later purchase an air bed. I also booked 2 days off to be able to accept the delivery. Oli from Snoozel Green was very responsive, but for some reason unable to resolve the issue with their courier. We got our refund promptly but this situation has created us needless stress and now we bought an airbed we would not need otherwise and still need to find a new suitable mattress. It is just a very disappointing, expensive, and inconvenient experience.

20 settembre 2021
Non scritta su invito
Logo di Snoozel Green

Risposta di Snoozel Green

Hi Elena,
Apologies for the bad experience, as discussed we had an issue with our courier misplacing stock, which unfortunately you bore the brunt of. We have subsequently addressed the issue with our courier and are confident that the same problem will not occur moving forward.
However, we do appreciate that this is of little consolidation for yourself, so if you do ever want to give us another go, please do get in touch with us directly and we will be able to give you a 5 star service at a discount.
Kind regards, Oli

Valutata 5 stelle su 5

A really great mattress!

A really great mattress! I've now had this mattress along with the mattress topper for approx. 3.5 months and can honestly say it's the most comfortable mattress I have ever owned.

Initially I found it a little too firm compared to my old soft mattress and it took a good month or so to get used to, but now find it super comfortable and has cured my morning back ache. It is also lovely and cool to sleep on compared to other synthetic foam mattresses, no more waking up too hot in the middle of the night. The mattress came with free natural latex pillows which are lovely and soft and have really improved my sleep. As a side sleeper the pillow is not quite thick enough, but have added a folded towel in the pillowcase until I can find a pillow thin enough to go underneath.

I looked for a long time to find an non-toxic, organic and sustainable mattress that was affordable and had not heard of Snoozel Green before, but on the basis of the good reviews, great ethics and really informative website I took a chance and am so glad I did. Customer service is excellent - I had a few initial queries regarding my order which were promptly responded to by Oliver. Delivery was on time with polite and professional delivery staff. I highly recommend this company.

14 agosto 2021
Valutata 1 stelle su 5

Awful customer service.

Truly a disgusting experience with Snoozelgreen. I made my order in June and now we are in August and I am still waiting on my mattress and have had very little communication regarding where it is. I even attempted to check my delivery status with the automated chatbot and was told my order doesn’t exist! Feel like I’ve been scammed out of hundreds of pounds which as a new parent on maternity leave, I simply do not have. Really left feeling disappointed after putting my faith in what looked like a wonderful company to support and now just left feeling sour at the lack of communication. Would not recommend this company if you want speedy delivery and updates!

2 agosto 2021
Non scritta su invito
Logo di Snoozel Green

Risposta di Snoozel Green

Hi Lauren, as discussed with you, we apologise once again for the extended delay to your order, as a small business it is an incredibly challenging time to operate with a number of extreme external factors impacting our supply chain and distribution. We did respond to your email query within 3 hours of receipt but appreciate this was a frustrating experience for you. We are working hard to deliver on our customer expectations and have now received our stock to deliver within the appropriate timeframe.

Valutata 5 stelle su 5

a mattress to last a lifetime but if its to be a peripatetic lifetime, make a canvas sling to move it

a mattress to last a lifetime but make a canvas sling to move it if its to be a peripatetic lifetime

it is heavy and with the topper it is perfect. almost weird and wonderful-- you can bounce on it, sleep on it, block the stairs with it.

the chaps struggled and rushed to get it in gripping the plastic like running on ice.
I don't blame them.

if you need to move it around in your lifetime-- buy a 16' of canvas double it like a sling cut in handles
to protect bottom and give handholds.

12 luglio 2021
Valutata 5 stelle su 5

Lovely mattress- you will not regret buying

There was a slight hiccup in the delivery however we received the best customer care of any company I have encountered on line -proactive, helpful and considerate. Thank you Oliver. The mattress itself is great. We bought it for my daughter who loves it. I snuggle into her at bed time to read her a story and I don’t want to get out off her bed it’s so comfy! Expensive yes but I feel very happy with the choice and customer care. I rarely write reviews. I would definitely buy again in the future.

6 luglio 2021

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