Snapfish New Zealand Recensioni 

141
•
TrustScore 2.5 su 5

2,3

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Valutata 1 stelle su 5

I ordered a photo of 1976 rugby team, with title writing above the players and names listed below the team. Photo arrived after 2 weeks with some of the writing cut off both above and below. Customer... Leggi di più

Valutata 1 stelle su 5

This company uses a New Zealand domain (.co.nz) but is an American company, charge through the nose for shipping and their $25 canvas's are actually $120NZD. It should be illegal for a company to use... Leggi di più

Valutata 1 stelle su 5

Worst site i’ve ever used and will use for photographs. Ordered a book for a family member, of a family holiday and Snapfish sent the book half full with photos of complete strangers! A massive violat... Leggi di più

Valutata 2 stelle su 5

Have used snapfish a few times now but will think twice next year when I do our calendars. The shipping is ridiculously high and goes up another $7 or so for each calendar you add, after minimum is... Leggi di più

Dettagli dell'azienda

Informazioni fornite da varie fonti esterne

At Snapfish, it's easy to create a personalised photo gift. Shop Photo Books, Canvas Prints, Calendars, Gifts and more. Turn your photos into a keepsake in just minutes.


Informazioni di contatto

2,3

Scarso

TrustScore 2.5 su 5

141 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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2,3

Tutte le recensioni

(141)

22 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Awesome personalised keyring

It was so easy ordering my request on line, my item arrived very quickly and the price was very reasonable, will definitely use them again. The keyring is a gift for my husband's birthday later in the month, so not sure what he thought of it yet, I am sure he will really like it.

2 febbraio 2022
Non scritta su invito
Valutata 1 stelle su 5

If I could rate it zero

If I could rate it zero, I would. If you have some spare money and you want to throw it into the rubbish, use them! I can't believe it, the print is so bad, the colored pictures got some green instead of white. they are also cut in the wrong place. I m very disappointed and I will never use them again.

26 gennaio 2022
Non scritta su invito
Valutata 1 stelle su 5

Do not use

Do not use. I ordered a large photo book that I very carefully compiled and checked with a fine tooth comb. During composition sometimes the online program froze and could become glitchy. After ordering I discovered a page had corrupted during submission at the time of ordering. I contacted them within hours of ordering and they wouldn't change it even though it was printed a week later, and they didn't believe it was their program issue, they said I hadn't checked it properly. After receiving the photobook, many pages had photos mis-sized and moved. I rechecked my submission against the printed book and they didn't match. The layout had changed on printing. Despite me sending pictures of multiple problems of this nature, they didn't accept the printing layout was different. It was incredible, and again they blamed me for not laying it out properly. However, you could clearly see what was printed, and what was ordered, doesn't match. Only way to speak to them is through a chatbot. NZ address they provide on the website is a smoke screen, you are dealing with foreigners so won't get any correction to an error. They seem intent on politely blaming customers and giving a credit that will probably be forgotten about. It just needed to be corrected and reprinted. Their editing program clearly has issues. Deal with a local please.

18 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

Great service

I was always kept well informed of the progress of the purchase and it arrived in excellent condition and in a timely fashion.

8 dicembre 2021
Non scritta su invito
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Risposta di Snapfish New Zealand

Glad we could help Oriel!

Valutata 5 stelle su 5

WOW Recommend without Reservation

Being on a learning curve I did have a need to contact the help team and was very impressed with their knowledge and help Totally happy with the quality of their products and prices Have recommended Snapfish to many Friends Score has to be 10 out of 5!!!!!!!!

8 dicembre 2021
Non scritta su invito
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Risposta di Snapfish New Zealand

Thanks so much Ross, glad you enjoyed your experience! 😊

Valutata 5 stelle su 5

Snapfish provides a great service!

Snapfish provides a great service. The website is easy to navigate and I enjoy making gifts for the family with personalised photographs. The products arrive in a timely manner in excellent condition. Well done!

8 dicembre 2021
Non scritta su invito
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Risposta di Snapfish New Zealand

Thanks Richard 😊

Valutata 5 stelle su 5

Very happy with the results of my 3…

Very happy with the results of my 3 recent projects . They have arrived in good condition and the delivery date was as expected even with the very busy Christmas period.

3 dicembre 2021
Non scritta su invito
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Risposta di Snapfish New Zealand

Thank you Lesley- we're glad you like them! 😊

Valutata 5 stelle su 5

Love giving personal gifts and the…

Love giving personal gifts and the Snapfish calendar's are a perfect way.

3 dicembre 2021
Non scritta su invito
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Risposta di Snapfish New Zealand

We do love to give our customers the perfect gift! Enjoy the gifting Wendy 😊

Valutata 4 stelle su 5

High quality service. I have ordered many items from Snapfish…

I have ordered many items from Snapfish - books, mugs, jigsaw puzzle. All but one were very high quality with the service being excellent and timing and delivery also of a high standard. I have found the editing and ordering processes simple to use.

3 dicembre 2021
Non scritta su invito
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Risposta di Snapfish New Zealand

Thank you for the review Glenis, we're glad you are happy with the service. 😊

Valutata 4 stelle su 5

Calendar

Easy to follow process to make my calendar. At the end it told me which photos were missing and which were low resolution. Downloading photos were good options.

1 dicembre 2021
Non scritta su invito
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Risposta di Snapfish New Zealand

Hi Sue,
We're glad you had a great experience! 😊

Valutata 1 stelle su 5

RIP OFF POSTAGE. Do not waste your time with this company.

I have used Snapfish for corporate gifts for a few years now and have always been really happy both with the products and with the delivery and shipping costs. I just spent time creating 15 custom made facemasks for our business and more business cups which we showcase to our guests everyday in our B&B and always use as gifts. 15 cloth masks alone were going to cost $89. I queried the cost and was told that they are sure that I will like their high quality delivery....I had that with the reasonable costs. WHAT A RIP OFF. Did not order the facemasks. Adding the cups was going to put the postage at about $150. Will not use or recommend this company ever.

UPDATE: Their reply is rubbish. I did not purchase any masks or any product due to the outrageous shipping charges.

19 ottobre 2021
Non scritta su invito
Logo di Snapfish New Zealand

Risposta di Snapfish New Zealand

Hi Lyn,

Apologies for the misunderstanding. If you would like to get in touch with one of our customer service representatives we would love to be able to help you out with your order and ensure your Snapfish experience remains a positive one. 😊

PHONE
Call us on: 0800 647 856
M-F, 11:00 AM to 8:00 PM (NZST), except for NZ and AU public holidays.

Local calls charge apply. Take advantage of our callback feature. You won't lose your place in the queue and we will call you back as soon as your turn becomes available.

Valutata 1 stelle su 5

Don’t waste your money

I am a professional photographer, I took advantage of a print deal just for snaps of my own children. My photographs arrived discoloured and grainy. I made my complaint to the company who was more than willing to help. I sent through pictures of the prints and explained that they are high res and had been resized for print, that with my usual vendor, I have never had these issues.
They proceeded to give me the dummies guide to grainy photos PDF and said I could be refunded my money but only for prints. Why would I want more of the item that they can’t deliver in the first place? I can’t wait to see the photo book when it arrives tomorrow. Woof

27 settembre 2021
Non scritta su invito
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Risposta di Snapfish New Zealand

Hi Alicia,
Thank you for your review. We're sorry you are not happy with your prints, please feel free to contact our Customer Service team should you have any more issues in future.

Valutata 5 stelle su 5

I had a great experience with snapfish

I had a great experience with snapfish, I ordered my prints and they came in a reasonable time frame and they were just great to have physical copies of the grandkids

22 settembre 2021
Non scritta su invito
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Risposta di Snapfish New Zealand

Oh that's lovely news Vikki, we're glad you love them 😊

Valutata 5 stelle su 5

Service is easy and prompt

Service is easy and prompt. This is the only service now that I order prints not that I do it a lot.
Good to get stuff delivered to door
And the gifts with the photos on are great.
Have recommended you to several of my friends.

22 settembre 2021
Non scritta su invito
Valutata 4 stelle su 5

Up North

Dont think my last two attempts went through
I was disappointed with my most recent small soft cover book.When I opened it there was a line of glue down each page where pages should have been stuck over it, on most pages I had to crease the page and hold each one down to cover the glue strip

22 settembre 2021
Non scritta su invito
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Risposta di Snapfish New Zealand

Hi Maureen,
We're very sorry to hear this. If you would like to get in contact with our customer service team to work out a solution please contact us via our 24 hr chat box here: https://support.snapfish.com/hc/en-us/articles/226561987-Contact-NZ-Customer-Service?c=snapfishnz

Or you can call us on: 0800 647 856 M-F, 11:00 AM to 8:00 PM (NZST), except for NZ and AU public holidays
Local calls charge apply. Take advantage of our callback feature! You won't lose your place in the queue and we will call you back as soon as your turn becomes available.

Valutata 5 stelle su 5

Great value, good service

Great value, large range of photos and products. My family love photo books I made & sentimental good fits. Fast delivery. Thanks

22 settembre 2021
Non scritta su invito
Logo di Snapfish New Zealand

Risposta di Snapfish New Zealand

Thanks Anne,
We hope you enjoy them each time you read them. 😊

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